Installation and

1
Session IV

• Installation and
• Technical Support Issues

2
Licensing

• Tools User Manager

3
Licensing too many users

• Change of machine name
• Remote desktop turned on with XP
• Disconnect instead of logout on terminal services
• Abnormal shutdown

4
Licensing clear users

• Login / logout from same machine name
• Logout terminal services session
• Call us
• Email halsys.lic to support_at_halfile.com

5
NT/2000/XP Rights

• User should be power user or administrator of
  local machine
• Use Control Panel User Accounts or Users and
  Passwords
• Allows users to
• Save scanner settings
• Save hit list formatting
• Store edit duplicates setting
• Keep last application, database, and basket

6
Internet and halFILE

• Internet Service Providers configure for 100
  up-time
• halFILE requires local DNS so if only DNS is
  provided from the Internet then halFILE is down
  if Internet is down
• Login issues on 2000/XP
• Run a local DNS server
• Setup WINS resolution
• Use local hosts file
• Test

7
Moving halFILE

• Any change of location (Path, server, or share)
  even if names are the same.
• Change basket path
• Change configure drives
• From all stations run \\server\share\folder\hfw20.
  exe /regserver or g\folder\hfw20.exe /regserver
  to avoid error 48 when exiting modules

8
Delete Document

• Configure Security User Profiles
• Double click user
• Double click database in right-hand panel
• Click extended settings

9
NAS / Image Storage

• Windows based NAS (i.e. Dell PowerVault)
• Unlimited users
• Domain / active directory support
• Hot swappable drives
• Fault tolerance RAID5

10
halFILE Printer

• We finally got it right !!
• Unfortunately, no one has an easy way to install
  it.
• We have added a menu to the administrator to
  easily install this feature from each workstation.

11
Where is that feature?

• Base Edit Utility
• On the fly
• File Tables
• Tools Import
• Associated Import

12
TWAIN vs. WIA Scanning

• WIA has limited functionality compared to TWAIN
• WIA designed specifically for the Scanner and
  Camera Wizard
• Limited number of devices (especially production
  level) are distributing WIA drivers
• Our TWAIN scanning module is capable of
  communicating with a WIA driver but using TWAIN
  provides more functionality including resolution
  and image quality control

13
halFILE Viewer Issues

• BW instead of color display
• View Scale Optimize (CtrlO)
• Cant zoom or copy/paste after using annotation
  tool
• Tools Select Annotation None
• SharpDesk Imaging
• Need special version of halviewer.dll from us
• Imaging Pro 1.1
• Not supported images will disappear upon zoom
• Only prints first page of doc
• Patches available for Imaging Pro 2.6 on our cd
• Get printer dialog when I email document
• Allows you to select pages to email. Just ignore
  printer selection.

14
TWAIN Scanning Issues

• UNC Paths now supported in TWAIN
• Tools Options (set TempDirectory)
• 380 invalid property value after clicking save
  settings and getting out and back in scan module
  has been fixed
• Invalid function call or capability data is not
  supported
• Running hftwain32.exe instead of hftwain32pro.exe
• Appears to lock up on stapling (F5)
• Set scan station id
• Station ID can be set from administrator

15
Common Error Messages

• String or binary data would be truncated
• Information in a field is too long
• We will tell you which field in 2.2
• 380 errors or missing screens
• Screens sized too small and module was closed
• Older search versions on XP
• Reset windows option in 2.2

16
Common Error Messages

• Error converting character string to date/time
• Set Date Format Tools Options menu of
  administrator
• Change regional settings to 4 digit year without
  day of week for short and long date formats
• Control not connected
• Delete kimgp32.ini from windows directory or 2.2
  upgrade

17
Unexpected Behaviors

• Changing printers in halFILE sets that printer as
  the default printer
• Requirement for Imaging For Windows
• Get in without a user id or password
• If first user alphabetically does not have a
  password set
• CtrlS but nothing happens
• Invalid code in a field. Tab through each field
  until you get an error
• Nothing was changed on the update screen
• New search module to resolve issues with memo
  fields

18
Unexpected Behaviors

• Slower scanning after upgrade
• Check resolution and make sure its 200 DPI
• Check image size and make sure it is a Group IV
  Tiff
• Minimize terminal services session and return and
  search and index screens look odd
• 2.2 upgrade will resolve

19
Report Issues

• Reports chop data to 255 characters
• 2.2 upgrade
• Create schema.ini for 2.1
• Errors 533, 534, 599
• Report not yet upgraded
• Need to verify database inside Crystal Reports
• Not using halreports.dsn
• Out of date report32.exe
• Crystal 9
• halFILE installs Crystal 8.5 runtime.
• If your reports are Crystal 9.x than Crystal 9.x
  needs to be installed on the workstation from cd

20
Installation Issues

• Older 95/98 boxes that were essentially original
  install with no updates
• MDAC failed due to mix of versions on a machine
• Recommend using Windows Update regularly
• Security check failed
• Re-select application and database dropdowns and
  exit

21
Improve Performance

• Workstation CPU Speed
• Increase memory at workstation
• Server CPU / Memory
• Budget PC (great performance)
• Pentium 4 2.4 GHz with 256 MB of RAM
• Powerful PC (outstanding performance)
• Pentium 4 3.2 GHz with 512 MB of RAM

22
halFILE Update Service

• One-time registration process via the Internet
• Everyone needs to be out of system
• One PC performs the update. Other station get
  updated when halFILE is launched
• Requires high speed connection (DSL/Cable)

23

• Questions?