The Dos and Donts of Performance Management

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The Government Finance Officers Association

• The Dos and Donts of Performance Management

Presented by Babak Armajani
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Be clear about purpose

• Dont limit yourself to performance measurement.
  
• Do performance management.

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Take the customers perspective

• Dont buy into the myth that people should only
  be accountable for that which they control.
• Do improve that which is valued by your
  customers.

4
Performance is a team sport

• Dont expect people to collaborate if you manage
  their performance person by person.
• Do manage the performance of teams.

5
Set Challenging Targets

• Dont do performance management unless you are
  ready to risk failure.
• Do publicly set performance goals even ones you
  arent sure you can reach.

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Experimentation is the engine of innovation

• Dont try to centrally control what is done even
  when you are certain you know what works.
• Do let your people hypothesize about how
  performance can be improved use data to test
  hypotheses.

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Continuous Improvement

• Dont set static standards.
• Do expect performance to improve a little bit
  every day.

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Distinguish the purpose of data you collect

• Dont try to collect performance data and
  diagnostic data at the same time.
• Do collect performance data at regular
  intervals. Collect diagnostic data when needed.

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Additional Performance Management Resources

• Visit www.gfoa.org or www.psg.us and search
  performance management

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Contact

• Babak Armajani, The Public Strategies Group
• www.psg.us
• Email babak_at_psg.us
• Phone [phone]

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The Government Finance Officers Association

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