Network Planning Task Force

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Network Planning Task Force
Setting the Stage
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Active Task Force Members http//www.upenn.edu/co
mputing/group/nptf/

• Mary Alice Annecharico / Rod MacNeil, SOM
• Robin Beck, ISC
• Doug Berger / Manuel Pena, Housing Conference
  Services
• Chris Bradie, Business Services
• Chris Field, GPSA (student)
• Cathy DiBonaventura, School of Design
• Geoff Filinuk, ISC
• Bonnie Gibson, Office of Provost
• Roy Heinz / John Keane, Library
• John Irwin, GSE
• Marilyn Jost, ISC
• Carol Katzman, Vet School
• Deke Kassabian / Melissa Muth, ISC
• Mike Lazenka, ISC

• Robert Helfman, Budget Mgmt. Analysis
• Dan Margolis, SEAS (student)
• Chris Massicotte, Audit Compliance
• Gerry McCartney / David Seidell, Wharton
• Kayann McDonnell, Law
• Donna Milici, Nursing
• Dave Millar, ISC
• Michael Palladino, ISC (Chair)
• Andrew Rappe, Chemistry Faculty
• Dan Shapiro, Dental
• Mary Spada, VPUL
• Marilyn Spicer, College Houses
• Steve Stines / Jeff Linso, Div. of Finance
• Ira Winston / Helen Anderson, SEAS, SAS

New FY 04
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NPTF Meetings

• Dates
• 9/15, 9/29 (130 330 PM), 10/6, 10/20?, 11/3,
  11/17
• 12/1 State of the Union
• Time
• 130 300 PM
• Place
• 357A conference room at 3401 Walnut Street, 34th
  street entrance, elevator to 3rd floor (near
  Starbucks)

4
NPTF Agenda

• Review process, principles and budget assumptions
  used in 5-year budget submission.
• Discuss operational/baseline activities.
• Address challenges/topics and future directions.
• Review NT financial information.

5
NPTF Process
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NPTF Process (Continued)

• Summer focus groups helped
• Reaffirm process and principles
• Update budget assumptions
• Identify issues and concerns
• Provide good operational feedback
• Craft agenda for the Fall task force
• Focus on need for more strategic discussions

7
NPTF Process (Continued)

• If no objections, operational feedback will be
  addressed with Six Schools as a subcommittee.
• Over billing for ports / ghost ports
• High-cost of small wireless installations and
  ongoing charges
• Confusing intake process for installations
• Prodesk/NT NOC coordination
• Confusing web (forms, outdated files)

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NPTF Principles

• Customers and ISC work as partners when making
  decisions.
• Alignment with academic, research and business
  strategies of the University.
• Network is key to many other investments across
  Penn.
• Be a leader, not a follower. Decisions based on
  identifying competitive advantage over our peers.
• Model flexible enough to accommodate for changing
  technologies.
• Model encourages retirement of legacy services
  and systems.

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NPTF Principles (Continued)

• Use continuous process improvement approach to
  seek maximum cost-effectiveness and high degree
  of customer satisfaction.
• Model should be rational from both a client and
  ISC perspective and be measurable in terms
  meaningful to client.
• Model must be structured so that increasing
  demands that are fueled by rising service
  delivery requirements and expectations can be
  met. (Demand-based)
• Keep funding model simple. (Currently, IP
  addresses are used as billing metric for Central
  Service Fee.)

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NPTF Principles (Continued)

• All operating expenses (business continuity,
  redundancy, planning, support, security) must be
  included in model.
• Make costs visible for Network,
  Telecommunications and Video Services.
• Identify tradeoffs.
• Clarify expectations (SLAs).
• Encourage standards and best practices (NPC).
• Eliminate, reduce, or at least be aware of
  cross-subsidies.

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Budget Assumptions

• Security concerns are a top priority as various
  viruses, worms, etc. have reduced Penns
  productivity levels. These concerns will
  constitute a significant portion of the Fall NPTF
  discussions.
• 5 year phase-out of allocated monies (2.317M) to
  occur from FY2003-07.
• Telecommunications surplus, operating
  efficiencies and increased costs to offset
  allocated cost phase out.
• Aggregate PennNet, Telecommunications and Video
  service rate increases projected at 1-2 maximum
  yearly, determined in conjunction with NPTF.

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Budget Assumptions (Continued)

• Excellent bandwidth management techniques
  combined with a good Internet strategy have eased
  the pressure on developing tiered network
  connectivity options. However, this will
  continue to be explored and evaluated as the
  need/opportunity arises.
• Separate SLAs for College Houses and Greeknet for
  maintenance and bandwidth.
• FY2004-09 budget assumes Next Generation PennNet
  project averages 700k, down from original
  837k/year.
• NGP sources of funding include the
  Telecommunications surplus and the CSF as the
  allocated monies are phased out.

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Budget Assumptions (Continued)

• There will be no rate increases for existing
  services for Telecommunications and in FY 04 and
  05.
• For FY2005 College House students will continue
  to be billed indirectly as part of housing fees
  for baseline PennNet and Penn Video Network
  services.
• Building entrance and router equipment are on a
  four-year replacement cycle.
• Closet electronics and network servers are on a
  three-year replacement cycle.
• NT will run a fiscally self-sufficient GigaPoP
  (MAGPI) and break even in FY 04 and beyond.

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Budget Assumptions (Continued)

• The CSF will subsidize approximately 800 wired,
  public lab connections that have computers
  attached in FY2004. TBD for FY2005.
• The growth rate in IP addresses from the
  schools/centers is projected to increase by 1800
  per year from FY2004-09.
• In FY2004, the IP address growth projection is
  800, as SOM and others do clean-up.
• ISC managed wallplates projected growth at 1800
  new per year.

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Budget Assumptions (Continued)

• To retain and recruit appropriate NT IT staff,
  4 compensation has been budgeted to include
  annual performance increases, equity increases,
  bonuses, promotions and reclassifications from
  FY2004 - 09.
• In FY2004 a 54.2 overhead rate was calculated to
  cover costs of benefits, rent, training,
  computers, telephones, etc. TBD for FY2005.
• The NOC will not be physically staffed (7x24x365)
  through FY2009. It will continue to operate from
  6 AM 11 PM, M-F with the rest of the week
  covered by technical staff on beepers.
• NT total expense budget increases from 22.5M in
  FY 04 to 24.2M in FY 09.

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ISC NT FY 2004-09 Projected Revenue (All Sources)
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Projected Telecommunications Revenue (FY2004)
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Fall Challenges

• Security
• There are many threats to the network and data
  security from viruses, worms, etc.
• This has resulted in a loss of productivity for
  Penn.
• A host of services may need to be developed and
  deployed including VPNs, firewalls,
  intrusion-detection, virus protection, patch
  management, etc.
• We must take every opportunity to educate IT and
  senior administrators in search of solutions for
  these most pressing problems.

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Fall Challenges (Continued)

• Telecommunications/Infrastructure
• After the contract expires in July 2005,
  Telecommunications services costs from Verizon
  may increase.
• Aging Telecommunications and Video
  infrastructure.
• Aging Telecommunications equipment.
• With the continued financial shake-up in
  Telecommunications, we may see a decrease in
  competition and therefore higher rates.
• Moving towards VoIP may help, but a serious
  investment is necessary to upgrade Penn to new
  infrastructure and equipment.

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Strategies

• Examine Security Needs
• Take realistic look at cost of productivity loss
  given current threats.
• Create new revenue
• Deploy new services as needed and as
  opportunities arise. (Cellular, VoIP, digital
  movies, etc.)
• Rollout tiered network connectivity as soon as it
  is ready
• Revisit Central Services List
• Slow down Next Generation PennNet
• Decrease redundancy
• Decrease services

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Strategies (Continued)

• Continue to find operating efficiencies
• Lower vendor expenses
• Eliminate staff and contractors
• Charge for unregistered IP addresses, private
  subnets, fiber circuits, domain names, etc.
• Complete full audits for all services and charge
  out more accurately.

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FY2004 Projected CSF Expenses
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FY 02 vs. FY 03 School NT Expense Comparison
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Operational Discussions

• Review CSF bundle of services
• Internet
• Public lab subsidy
• Internet2
• Building/backbone upgrades

• Voice services (cellular, VoIP, etc.)
• Routing core upgrades
• Next Generation PennNet (building redundancy)
• Wireless authentication

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Strategic NPTF Fall Challenges/Topics

• Security (VPNs, firewalls, intrusion-detection,
  virus protection, patch management)
• On-line directory operational funding
• Authorization
• Wireless authentication in CSF?
• Wired authentication
• More public wireless how to fund?
• Public lab IP subsidy
• Time to phase out and swap for wireless IP
  subsidy?
• Tiered network connectivity options
  possible/necessary for FY 05?

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Future Meetings

• 9/29
• 10/6
• 10/20?
• 11/3
• 11/17
• 12/1

• Security Discussions (Part I)
• Operational financial discussions
• Security discussions (Part II)
• Other strategic discussions
• Voting / preliminary rate setting
• State of the Union