Case Assignments General Directions

1
Case AssignmentsGeneral Directions

• Read each of the three cases and be prepared to
  discuss (discussion questions in handout) in
  class on October 4.
• Each Class Group will be assigned one of the
  three cases to prepare both a class presentation
  and a written paper dealing with the assignment
  questions in handout.
• Class presentation will be during October 11
  class.
• Written presentation are due on October 18 .

2
MGT 650 Operations Technology Management

• CIGNA PROPERTY CASUALTY
• REENGINEERING

1
3
CIGNA PROPERTY CASUALTYREENGINEERING

• GENERAL DISCUSSION (During October 4 Class)
• What is the situation that Gerry Isom is facing
  when he takes over the Cigna PC Division?
• How responsive to the situation is Isoms vision
  for transformation?
• What is the role of reengineering and the
  reengineering consultants in the transformation
  of Cigna PC Division?

2
2
4
CIGNA PROPERTY CASUALTY REENGINEERING

• GENERAL DISCUSSION (During October 4 Class)
• An organization includes structures, systems
  processes. If youre going to transform an
  organization and change how work is done, you
  need to deal with all three and make them
  supportive of the vision values.
• What were the changes in structure?
• What processes were changed?
• What systems were changed?
• Were they supportive of one another? Of the
  vision?

3
5
CIGNA PROPERTY CASUALTY REENGINEERING

• GENERAL DISCUSSION (During October 4 Class)
• What are examples of key enablers that can cause
  people to break through the performance wall?

Low
High
4
6
CIGNA PROPERTY CASUALTYREENGINEERING

• TEAM ASSIGNMENT ( Team Presentations on October
  11 Class)
• Evaluate the overall Cigna PC transformation
  process with focus on the following
• What is your assessment of the approach taken?
• The vision?
• The two consultant approach?
• The 10 week analyses?
• The design approach?
• What do you find unique and innovative about the
  reengineering design? Why?
• What does Cigna need to do to cause the people to
  believe in and take ownership of the
  initiatives?
• What, in your opinion, are the 4 to 5 BIG IDEAS
  regarding reengineering in this case?

5
5
7
MGT 650 Operations Technology Management

• Massachusetts General Hospital
• CABG Surgery

8
Massachusetts General Hospital CABG Surgery

• GENERAL DISCUSSION (During October 4 Class)
• What is the Care Path intended to provide?
• What is it and why is MGH using it?
• Why are hospitals rethinking their processes?
• Does a care path standardize the procedure for
  the actual surgery?
• Who might resist this care path and how would you
  overcome this resistance?
• What were steps the care team took to be
  inclusive (gain broad ownership) of the Care
  Path)?
• What are some general options on how to implement
  the Care path?

9
Massachusetts General Hospital CABG Surgery

• TEAM ASSIGNMENT ( Team Presentations on October
  11 Class)
• What are the primary challenges in improving
  operating processes in a health care environment
  such as that of MGH?
• What is the payoff from these improvements? Who
  is the beneficiary?
• What implementation approach should Bohmer
  Torchiana select? Be specific
• What timetable do you follow?
• What performance do you expect?
• Why choose this implementation approach?
• Stepping back from this particular care path,what
  recommendations would you make to MGH regarding
  further improvement efforts?

10
MGT 650 Operations Technology Management

• Solagen Process Improvement in the Manufacturing
  of Gelatin

11
Solagen Process Improvement in the Manufacturing
of Gelatin

• GENERAL DISCUSSION (During October 4 Class)
• How is Kodak competing in the marketplace?
• Is Kodaks competitive edge mostly based on
  product or process?
• Why is the gelatin plant manager not very
  interested in Solagen?
• Why the conflict between RD and Manufacturing?
• Is the current process broke?
• Is the new process fully developed?
• How do you decide when its ready to move to full
  production?
• Is there significant financial benefits to move
  ahead with the Solagen Technology?
• Are there reasons other than financial to
  continue?
• What are the various decision options?

12
Solagen Process Improvement in the
Manufacturing of Gelatin
13
Solagen Process Improvement in the
Manufacturing of Gelatin

• TEAM ASSIGNMENT ( Team Presentations on October
  11 Class)
• Why did Kodak learn so little about the gelatin
  manufacturing process in 150 years?
• What are the advantages and disadvantages of the
  Solagen Process?
• From Boltens point of view.
• From Carsons point of view.
• If the new Solagen process completely cancelled,
  how would you proceed as a gelatin plant manager?
• How would you advise Kodak to proceed with regard
  to the Solagen process? Why?
• On what basis will you justify your
  recommendation?