Performance Measures 101 What counts

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Performance Measures 101What counts!

• June 2, 2009
• 800 940 AM
• Donna Bradbrook Alachua County
• Lou OBoyle - Zelos

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Zelos
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Organizing Chaos
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Measures in Context
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Directorate Strategic Planning Overview
A
C
B
Where you are
Your destination
Road to get there
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Outcome measures
Performance measures
Alignment of Measures
Departmental measures
Employee measures
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Foster Care Example
Employee Measures of classes taught
evaluation scores, of follow up visits with R.P
that have completed training
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Performance Measures

• Performance Measures Meaningful indicators that
  assess progress towards accomplishment of goals
  and objectives
• Definition Outcome Measures Assess the
  ultimate benefit to the customer (Often Lagging
  Indicators)
• Definition Intermediate Measures Assess what
  drives the organization to ultimate success
  (Often Leading Indicators)

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Performance Measurement Systems
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Small Group Discussion

• What are you having difficulty reporting?
• Results of a particular program?
• Value of a particular function?
• What else?

• Discuss in small groups
• Identify one particular sticky reporting problem
• What is making this so difficult?

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An effective measurement system

• Produces an intended result
• Is able to accomplish a purpose
• Works well in practice not just theory

Begins with one question What should I collect?
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What should I collect?

• What is required?
• What problem, operation or outcome do you wish to
  learn about?
• What is your data collection objective?
• How will you use the data?
• What are you already collecting and what is it
  telling you?
• What additional information or data do you need?

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Consistency in collection and reporting of data
M E A S U R E S
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Data Collection and Reporting Template

• Measures
• Accountable individual
• Data reported
• Definition of measure
• Data collection lead
• Data point(s) of contact
• Key terms / definitions
• Measurement process
• Reporting frequency
• Comments

If you can't complete the template, you can't
collect the data
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Data Collection and Reporting Template

• Reflect back on the measures you discussed in
  your small group ones where you are having
  trouble reporting results
• Identify what parts of this template would be
  difficult to complete

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1-5
Outcome measures
3-11
Intermediate measures
How many?
Departmental/Division measures
7-15
Employee measures
??
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Annually or Quarterly
Outcome measures (Lag)
On-going collection monthly- quarterly reporting
Intermediate measures (Lead)
How often?
Departmental / division measures
Regularly
Employee measures
??
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Sr. Mgmt. Citizens A few key outcome measures
Outcome measures
Middle Mgmt. Outcome plus Intermediate
measures of interest
Intermediate measures
To Whom
Supervisors/Managers Operational
plus Intermediate measures of Interest
Department/Division Operational measures
Employee measures
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Measurement Dos Donts

• Dos

• Donts