HousingWorks, Inc'

1
HousingWorks, Inc.

2
20 Min Tour with QA after

• Why Its Needed/ How It Works
• Quick Tour Online
• Discuss Possible Levels of Participation
• Guiding Principles
• Miscellaneous Slides

3

• PROBLEMS AI/Consolidated Plan/Interviews
• All Groups Share the Same Problems (see color
  coding)

• Providers/Managers
• Data Entry
• Steep Learning Curve
• Waitlist Management Clients move/change
• Reporting Work
• Staff Disabilities
• Staff Work Load (C.L. increases in weak or
  strong economies

• Oversight/Planning
• Data Entry
• Steep Learning Curve
• Waitlist Reporting Clients move/change
• Reporting Collection
• Staff Disabilities
• Staff Work Load (C.L. increases in weak or
  strong economies

• Applicants and Advocates
• Data Entry 100 apps
• Steep Learning Curve
• Waitlist Management Postage/Mailing/Calendar
• Adv. Reporting Work
• App./Adv. Disabilities
• Advocates/Client Load (C.L. increases in weak or
  strong economies

4

• RESULT
• NETWORKS THAT CANT BE NETWORKED
• Complexity of Helping Systems Becomes the Primary
  Barrier

LEGENDBLUE Applicant and Housing Advocate
Groups RED Housing Providers GREEN Oversight
and Funding Groups
5
HousingWorks Eliminates Problems by Inserting a
New Service at these Points Turns Networks into
an Ecosystem

• Providers/Managers
• Data Entry
• Steep Learning Curve
• Waitlist Management Clients move/change
• Reporting Work
• Staff Disabilities

• Oversight/Planning
• Data Entry
• Steep Learning Curve
• Waitlist Reporting Clients move/change
• Reporting Collection
• Staff Disabilities

• Applicants and Advocates
• Data Entry 100 apps
• Steep Learning Curve
• Waitlist Management Postage/Mailing/Calendar
• Adv. Reporting Work
• App./Adv. Disabilities
• Advocates/Client Load (C.L. increases in weak
  economies, as staff reduces further it also
  increases in strong economies as rents exceed
  income.)

Contact HousingWorks 617-599-0242
www.HousingWorks.net
Tribalized Applications List Maintains itself
automatically
Automated Reporting A side effect of better
service provision
6
The Housing World Viewed as an Ecosystem
(Internet-Based)
7
HOW IT WORKS

• Housing Providers
• . . . spend 20 minutes a year online to describe
  their inventory (or call us and well fill it out
  for you) . . .

8
(No Transcript)
9
(No Transcript)
10
Income Limits Page
11
How It Works

• Housing Searchers
• . . . complete an online profile for each
  applicant (similar to filling out a housing
  application). Includes 3000 points of entry . . .

12

13
How the It Works

• Advocates/Clients/Staff
• . . . use the applicant profile to search and
  screen all possible options for eligibility (cf.
  with current print directories) . . .

14


15
Benefits Demo with Pictures and Handouts

• (Direct and Indirect Benefits)
• . . . brings up the appropriate applications,
  filled out automatically. This allows disabled
  applicants and disabled advocates to fully
  participate in the system . . . (cf with
  handwritten version)

16
Direct Benefits to Applicants

• Indirect Benefits to Providers

17
(No Transcript)
18


19

20
Direct Benefits to Providers

• Indirect Benefits to Applicants

21

• Eliminate 90 of Data Entry No Systems Change
• Most Mailings
• Waitlist Maintenance, and
• Most Data Collection and Reporting

22

• ALL WAITLISTS
• Eliminate 90 data entry time, money, and
  chances for error

3
1

• 1 BR WAITLIST
• Waitlist Sorts Automatically
• Address kept current
• No meaningless offers sent
• Unit offers automatic, outcomes can be recorded
  and reported automatically

2
4
23
Email Generated to Advocate, if any
To johnlabella_at_rcn.com Subject HousingWorks
Notice Change in Case Status The following
applicant has a change to the status of their
application with Demo Housing Provider .
Applicant Name John D. La Bella Date of
Birth 05/20/1959 The client's new case status
is closed The reason given for the change
is client has moved into housing with
us. IMPORTANT NOTE As lead advocate for this
client, it is YOUR responsibility to verify the
status change by calling the program at the
number listed below, to notify the client, and to
update the clients other applications. Demo
Housing Provider Phone [phone]
24
Advocate/Realtor/504 Coordinator responds by
removing from other waitlists (includes signed
permission)
25
Quick Tour Online

• Provider 1 (in Suffolk) 02115
• Client Ato Zede 987987987
• Go to Provider Screen Print application in hand
  only
• Show How to Handle if not already in system, two
  ways Staff Assisted, and Walk-in screen
• Show Applications List Better than Centralizing

26
Possible Levels of Participation

• Free Features May wish to only use these
• Update Inventory
• Provide Application
• Get email updates to your waitlist (remove)
• Small Annual Fee for advanced features

27

• Free Features Level 1
• No Systems Change
• 20 Minutes on the Site ONE TIME
• Only return to Site to Open/Close Waitlist (or
  call HousingWorks)
• Provide Us Copies of Applications
• What is saved? Phone Calls, A.D.A. Costs,
  Waitlist Maintenance Postage

28
Level 1 - Free Details

• Describe Your Inventory
• Put Your Applications Online
• Open and close waitlists by logging onto our site
  and checking a box (or by making a phone call)
  (see link in left column)
• Accept email updates from applicants, then just
  make changes to your current waitlist software
• Use Buttons 1 link s in left column

29

• For-Fee Features Level 2 no systems change
  unless profit
• Keep own waitlist software but eliminate 90 of
  data entry, ADA costs eliminated, and automate
  reporting, force housing history into clients
  record no systems change but less work plus,
  increased service provision.
• Use our Waitlist System if you dont like your
  current version a little systems change but
  still less work (greater savings) and automate
  reporting, force housing history into clients
  record.
• Cost Estimated 250 units 500.00 480 units
  960.00

30
Level 2 Annual Fee 1-2 P/U

• Create applications for walk-ins update all
  other waitlists with correct address
• Use our Applicants List with/instead of your
  Current Waitlist System
• Make unit offers off our site, and record /
  report all waitlist outcomes automatically
• Insert your housing history into an applicants
  profile when they move in (helps other HAs)
• Run your lotteries off our site (saves 9/10 of
  the time and money)
• Handle Walk-in clients automatically

31
BENEFITS (CATEGORIZED)

• APPLICATION PROCESS
• WAITLIST PERIOD
• REPORTING REQUIREMENTS
• PUBLIC POLICY AND PLANNING
• On subsequent pages, asterisk indicates a feature
  we would need to work with your IT rep and
  perhaps your software manufacturer to make
  function.
• END OF SHOW misc slides or Q/A