Providing Global HR services: what's the big deal

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Providing Global HR services what's the big
deal?

• Rami Pinkhas \ VP, HR Global Corporate

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Introduction Managerial complexity Task
Complexity So what can we do? Wrap up
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• The worlds leading provider of software and
  systems that enable network-based multimedia
  enhanced communication and billing services
• A unit of Comverse Technology Group (NASDAQ
  CMVT)
• Established in 1984. Corporate centers in Tel
  Aviv, Israel, Wakefield, MA, USA and Hong Kong,
  China
• 5000 employees, offices in 41 countries

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Comverse Mission
To be the first choice of communication service
providers for solutions that enhance the Total
Communication experience
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Comverse Reach
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Worldwide Operations
Comverse Customer-Facing Groups
EMEA
Americas
APAC

• Argentina
• Brazil
• Canada
• Chile
• Mexico
• USA
• Georgia
• Massachusetts
• Kansas
• Florida
• New Jersey
• New York
• California
• Washington
• Colorado
• Texas
• Ohio

• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Holland
• Hungary
• Israel
• Italy
• Norway
• Poland
• Portugal
• Czech Rep.
• Russia
• Romania
• South Africa
• Spain
• Sweden

• Australia
• China
• Hong Kong
• India
• Indonesia
• Japan
• Korea
• Malaysia
• New Zealand
• Philippines
• Singapore
• Taiwan
• Thailand

Worldwide Professional Services and Customer
Support
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Prolog

• Practical focus day to day challenges
• Questions not necessarily answers
• Presenting here does not mean that we are perfect
  on this domain (we only had our chances to
  practice)

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Introduction Managerial complexity Task
Complexity So what can we do? Wrap up
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• The biggest mistake managers can make is to
  assume that people are the same everywhere
  (Sherman and Bohlander)

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Complexity
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Managerial Complexity
Various employment modes (off-shoring)
Differences in employment rules regulations
(overtime)
Cross Cultural rivalry (politics ethnocentrism
Us Vs. Them)
Cross Cultural Communication (why didnt he said
something)
Remote management (looking at the white part of
the eye)
Time zones (Hong-Kong Tel Aviv Boston)
Geographies and traditions (Where are they.?)
Language (it was easy when we had to talk
English only with Americans)
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Introduction Managerial complexity Task
Complexity So what can we do? Wrap up
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Compensation Benefits

• Some challenges
• What is the right salary for an engineer in 60
  different countries?
• What is the right salary for a customer support
  engineer moving from India to US And from US to
  India?
• Will an employee getting stock options in Belgium
  be as happy as an Israeli employee?

• So what can we do?
• Develop a global network. Explore before you act!
• Work with global vendors
• Ask listen, Analyze learn, define policy and
  embrace an on-going improvements culture

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Employment (recruitment \ immigration
relocation)

• Some challenges
• I need a marketing person in Australia now
• Why do I have to pay fee of 25,000 for Customer
  support engineer in Japan?
• How long will it take to get a work permit (visa)
  for an American employee, born in Indian to work
  in Russia?

• So what can we do?
• Develop a global network. Explore before you act!
• Work with global vendors
• Ask listen, Analyze learn, define policy and
  embrace an on-going improvements culture

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HRIS (information Systems)

• Some challenges
• Do we all use the same data?
• They are not willing to share the information
  about their employees - what is their problem?

• So what can we do?
• Develop a global network. Explore before you act!
• Work with global vendors
• Ask listen, Analyze learn, define policy and
  embrace an on-going improvements culture

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Employee Care Social Responsibility

• Some challenges
• What is it?
• Will one be insulted once the company gives
  him\her a birthday gift?
• Why do we have to care about fun (we are
  running a business here not a day care)

• So what can we do?
• Develop a global network. Explore before you act!
• Work with global vendors
• Ask listen, Analyze learn, define policy and
  embrace an on-going improvements culture

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OD Managerial Development

• Some challenges
• Is the image of a manager in India identical to
  the one in France? Is there a global manager
  type?
• Should we hold mixed groups in team building
  process or will it be naïve to expect them to
  be as open as us?
• What should be the scale of survey (1-10 1-4)
  can Americans adjust to a scale of 1-10? Can
  Israelis adjust to scale of 1-4?

• So what can we do?
• Develop a global network. Explore before you act!
• Work with global vendors
• Ask listen, Analyze learn, define policy and
  embrace an on-going improvements culture

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Introduction Managerial complexity Task
Complexity So what can we do? QA
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Build Trust

• Do What You Say You Will Do!
• Set expectations (both ways)
• Be clear and specific as to the due date
• Show your trust by letting go and backing
  off. Avoid micromanaging.
• Say I trust you or You have the authority to
  or Use your judgment on this
• Develop regular way to circulate positive and
  negative news
• Set a good example by discussing your faults,
  mistakes, and concerns.
• Be Kind! Generously show your trust in others

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Working in a global environment

• So what (else) can be done?
• Humility Patience
• Training Awareness
• Select the right people to do the job (unique
  traits)
• Investing in face to face meeting (especially for
  key people)
• Develop communication channels
• Develop the right organizational structure
• Consistency (maintain work routines)
• Develop Sense of humor

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Bottom Lines

• It is Fun
• It can be done
• Its highly complicated Challenging
• That is the future (and present)
• There is no other way around!

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Thank you!
www.comverse.com
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