MITEC Review of Michigans IT Strategic Plan

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MITEC Review of Michigans IT Strategic Plan

• Connections to the future
• February 16, 2005

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Michigans Technology Vision

• A Connected Michigan where access is just a
  click away, where services are streamlined and
  secure, and where citizens have an immediate
  voice in an open and energetic public square

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We took what you told us and used it

• Guiding Principles
• Initiatives from your Business Plans
• Priorities for enterprise solutions
  (sharing/leveraging)
• Oversight and Management Priorities

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We are measuring ourselves by the Five Strategic
Goals
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• Expand Michigans services to reach anyone, at
  anytime, from anywhere
• Transform Michigans services through sharing and
  collaboration
• Manage technology to provide better service and
  faster delivery
• Make Michigan a Great Workplace and the
  employer of choice for technology professionals
• Create a statewide community of partnerships

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99.9 uptime for State of Michigan wide area
network (WAN) every year
Expand Michigans services to reach anyone, at
anytime, from anywhere
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A full suite of state services available online
by adding a minimum of five (5) additional online
services each year
Expand Michigans services to reach anyone, at
anytime, from anywhere
1

• 43 New online services in 2004
• New Online Services (Winter 2005)
• Mi-TAPS (new permits)
• Energy Assistance Programs
• Michigan Steps Up!
• State Employees Defined Benefit Plan
• Real Estate Continuing Education
• Michigan Assistance and Referral Service

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Comprehensive statewide technology disaster
recovery plan for critical systems finalized by
2007
Expand Michigans services to reach anyone, at
anytime, from anywhere
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• To date, DIT has identified the states critical
  applications
• IOs are working with the agencies to make sure
  that these applications are supported
  appropriately
• Funding constraints have slowed our efforts

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90 of all intrusions and viruses are repairable
within 2 hours
Expand Michigans services to reach anyone, at
anytime, from anywhere
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• Virus Attempts
• 894,224 (2003)
• 7,887,253 (2004) over an 800 increase over
  2003
• Firewall removes 99.94 of viruses
  instantaneously
• Viruses that got through firewall in 2004
  4,664 or 0.06

• That 0.06 is Costly
• - It currently takes an average of 3.76 days to
• remove viruses from computers

• DIT is making this better
• DIT implemented SurfControl in January 2005
• DIT implemented first phase of SPAM Filtering
  January 2005
• July 2005, DIT will know when a virus is
  detected and quarantined on your PC.

• A standard, managed desktop configuration is
  critical.

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DIT information officers are included in
departmental strategic and technology planning
by 2004
Transform Michigan services through sharing and
collaboration
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• Cabinet action plan
• MITEC
• IT strategic plan
• Governance leadership team
• Budgeting for Outcomes
• All DIT Information Officers (IOs) or their
  designees are
• participating in Agencies executive
  management
• meetings

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95 of strategic initiatives use targeted
products and architectures in 2005
Transform Michigan services through sharing and
collaboration
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• Standards have been published online and have
  been communicated to suppliers
• Strategy of not continuing to make the
  complexity worse
• Technology Standards Focus for 2005
• Development Tools
• Michigan/1 (Infrastructure)

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Complete 90 of messaging consolidation by 2005
Transform Michigan services through sharing and
collaboration
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• All GroupWise post offices are at the same
  version level!
• Centralized infrastructure design is complete and
  piloted.
• All state agencies (Except for MDOT and Civil
  Rights) are on the same address book.
• 16,000 mailboxes (3 Departments) in process of
  being moved to central environment!

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Governance process implemented statewide to
enforce accountability and support project
targets by 2004
Manage technology to provide better service and
faster delivery
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• A Governance process in DIT was launched in July
  2004 which provides for
• A formal escalation path removing barriers
• Reporting on progress of dashboard projects in
  yellow or red status
• Management coordination
• Employee accountability

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Metrics and measures developed and in use for
100 of strategic initiatives by 2004
Manage technology to provide better service and
faster delivery
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All departments will have signed service level
agreements by 2004
Manage technology to provide better service and
faster delivery
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• All departments have signed SLAs effective
  January 18, 2005

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50 of all strategic technology initiatives are
justified with business case and return on
investment by 2004, 100 by 2005
Manage technology to provide better service and
faster delivery
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Standards education strategy published by 2005,
allowing DIT to focus training efforts on core
technical skills
Make MI a Great Workplace the employer of
choice for tech. professionals
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• A Standard Product list has been published (Jan
  2005)
• DIT has worked with its training vendors to
  ensure that a training schedule is available to
  all agencies.
• This training schedule is currently being
  finalized and will be published after the release
  of the State of Michigan's Technology Standards

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Increase usage of internships by 15 in 2004
Make MI a Great Workplace the employer of
choice for tech. professionals
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Internships decreased in 2004 due to budget
constraints
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10 increase in number of Local Governments
using State Master Purchasing Contract by 2005
Create a statewide community of partnerships
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• An average of 79 increase in Local Government
  purchases between 2003 and 2004

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10 increase in number of Local Governments using
State Master Purchasing Contract by 2005
Create a statewide community of partnerships
5

• An average of 72 increase in dollars Local
  Govts. have spent on statewide contracts between
  2003 and 2004

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Implement 2 new, cross-government projects each
year
Create a statewide community of partnerships
5

• MiWiFi implementation began September 1, 2004
• Connecting the Partners Wayne County
• Migration to MPSCS Radio System
• Family Resource Centers