Certification: Setting the Standards

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Certification Setting the Standards
Don Drinkwater Training Manager
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Standards-Matter!
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Overview
What is Certification?
Why Certification?
Who is it for (The role)?
What is the plan?
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It can help solidify a set of values and ideology
within the WebEOC Starfish community
Why Certification
It will raise the performance requirements in
training
It will formally identify those competencies
unique to WebEOC Administrator
ESi WebEOC certification will provide instant
recognition as the standard throughout the Crisis
Information Management System.
Take away the ideology, and the Starfish
organization will crumbleThe Starfish and the
Spider
It can help strengthen/unify the WebEOC
community around standards of excellence
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Why Certification (Support the Users)
All organizations tend to struggle with user
productivity around specific applications if
your users dont know how to use that technology
appropriately to its fullest function, its still
just a system. People drive the success or
failure of those systems. Karl Reynolds,
Product Manager, PeopleSoft.
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Why Certification (User Survey)
Which of the following best describes your level
of experience with WebEOC? (Total 138
respondents, 2 did not answer this question)
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Why Certification (User Survey)
Select all that applies to your expectations for
attending the 2007 User Conference
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Why Certification (User Survey)
If you could learn one thing during User
Conference that would make the program successful
for you, what would it be? (Top two answers)
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What is Certification?
It is a method to evaluate and document an
individuals knowledge and skills in a specific
role within a job. Certification program should
address four major areas.
ESi Certification Mr. John Doe has completed
all the Certification Program requirements on May
29th 2007 and is now a certified WebEOC
Administrator
Competencies
Experience
Education
Ethics
ESi will establish the evaluation criteria for
the competencies and other requirements that will
be used to certify a WebEOC Administrator
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What is Certification? (Types of Certification
Program)
(Phillip A. Barnhart, The Guide to National
Professional Certification Programs, 2nd edition,
1997.)
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What is Certification? (Program Elements)
(Phillip A. Barnhart, The Guide to National
Professional Certification Programs, 2nd edition,
1997.)
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WebEOC Administrator Role-Competencies
How to configure and manage user accounts
How to configure and manage incidents
How to configure global settings and security
How to manage system organization, management and
control features
Mind Map Analysis Technique (What a WebEOC
Administrator Needs to Know)
How to build and manage simulations
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WebEOC Administrator Role-Competencies
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WebEOC Administrator Role-Competencies
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WebEOC Administrator Role-Responsibilities
Support mutual aid CIMS needs through WebEOCs
inoperability capability
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What is the Plan (Training Program)
ESi Blended Learning Solution
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What is the Plan (Moodle-LMS)
Moodle-Learning Management System
Access to calendar of events, News Feeds and
personal User Menu
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What is the Plan (Demonstration)
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What is the Plan (Remaining Initiatives)
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ESi Support Staff (Collaborative Power)
ESi staff
How will we achieve this goal?
Dedicated Staff with one common purpose
goal-Support the Users