Getting better by involving people

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January/February 2009
Getting better by involving people
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January/February 2009
Personalisation What will it mean for me? Zoe
Thomas
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Today I hope to

• Explain what personalisation means
• Why it is happening
• How it should work for people needing services,
  and
• What it means for people working in social care.

• Thanks to In Control and Inspired Services for
  use of their clipart.

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What does Personalisation mean?

• People are in control of their services.
• This includes how they get care and support and
  who they get it from.

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The future of Social Care

• The Government wrote about this in Putting
  People First in 2007 and Transforming Social
  Care in 2008.
• They want to make sure services meet peoples
  needs in the ways they want.

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The future of Social Care 2

• People will have control over their lives and
  their services.
• What this means is that everyone who receives
  services will have choice and control over that
  support.

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What's important

• Making sure people have the best lives possible.
• Everyone with a right to Independent Living.
• (Putting People First)
• People deciding for themselves about their
  support, not the professionals.
• (Transforming Social Care)

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Getting services at the moment
Clients service users
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The new way
Clients service users
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(No Transcript)
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What should people see?

• A clearer system
• A fairer system
• People deciding what support they need
• Control over their support and care

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What should people see?

• Choice
• Who is responsible
• People included

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Examples

• Brenda had a holiday in Tenerife to give her
  husband a break.
• Instead of having people with her all the time
  Jane had floating support with a scooter.

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More examples

• Wadjid visited family in Pakistan for a break.
• Karen had a life coach and personal trainer
  instead of a day service.

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More examples

• Ian paid his neighbours to support him instead of
  using respite.

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Self directed support.

• is working and gives people power.
• gives Control over the support needed to live
  life as a citizen.
• makes Person Centered Planning happen for people.

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Self directed support is.

• making a REAL change.
• a system for everyone not just a few.
• a huge change for everyone involved in supporting
  peoples lives.

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What the words mean

• SDS self directed support.
• Being in control of your own support.
• RAS resource allocation system.
• A way of deciding how much money you can get.
• I.B. Individual Budget.
• Money that you can use to buy support or pay
  someone. This can come from different places like
  Social services, health or the Independent Living
  Fund.

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What the words mean

• P.B. Personal budget.
• The same as an individual budget but with money
  just from social services.
• D.P. Direct payment.
• Money from social services that can only be used
  to pay workers.

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What this means for people working in social care.

• A very different way of thinking for everyone,
  including people using services and their carers.
• We need strong leaders.
• We need organisations working well together.
• Organisations that believe in these ways of
  working and who can tell people about it.

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What this means for people working in social care.

• Workers who can make the change to work in these
  new ways
• Social workers to be more like advocates and
  brokers instead of people assessing and gate
  keeping

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Care Managers

• Self-directed support changes the way care
  management is done
• New ways of doing assessments and saying how much
  money people will have are being worked on

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Brokers

• There is a basic need for good information for
  everyone
• and some people need support to get services.

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People paying and managing their own staff

• People have been called service users.
• They will now be paying their own staff in some
  way or another.
• Some people will need support to be able to do
  this.

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The need for more Personal Assistants (PAs)

• We might need more personal assistants.
• There might not be enough to go around.
• In some areas there are not enough already.

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New Service Providers

• New services working in the new ways should start
  up.
• If they do not local authorities should help
  make this happen.

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Changing old Services

• Some services worry
• about self-directed
• support.
• Others will happily
• change.
• Everyone will need to look
• at how staff are employed
• to make sure individual
• services can be provided.

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Qualified staff

• Some people dont want to employ qualified staff
  because they think they might not be able to
  change enough.
• The plans to have staff registered and qualified
  is a problem here.

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Risk to service users

• Some services have failed service users.
• But there are still worries that people employing
  their own staff may have fewer checks on them.
• This could mean people are at a higher risk.

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Risk to staff

• Staff could lose some
• of their rights in the new
• ways of working.

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A Quote

• If Henry Ford, when he was making the motor car,
  had asked people what they wanted, they probably
  would have said they just wanted horses to go
  faster
• (Caroline Tomlinson 2008)

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• There is a need to think differently
• Bolt ons dont work
• If you want something different you have to do
  something different

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Contact Details

• Zoe Thomas
• 07792 425219
• zoe.thomas_at_skillsforcare.org.uk

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York Office

• 01904 461050

01904 461059

• yorkshireandhumbermail_at_skillsforcare.org.uk
• www.skillsforcare.org.uk/yh