Key to Success: Communication

1
Key to Success Communication

• Role of Communication
• Communication Models

2
Agenda

• Announcements
• Lab Due Dates
• Reminder
• Lab 3 on Friday
• Lab 2 due Thursday, February 1 _at_ 1100 PM
• Lab 2 Peer Review due Friday, February 2 _at_ 800
  AM
• Lecture Communication

3
Key Role of Communication

• What we have here is a failure to communicate

4
Communication Models

• Simple Communication Model

Message
Sender
Receiver
5
Communication Models

• General Communication Model

Noise
Encoding
Source
Message
Channel
Decoding
Receiver
Feedback
6
Communication Networks
Circle
All-Channel
Wheel
Chain
7
Communication Channels

• Basic Channels
• Auditory
• Visual
• Written
• Auditory-Visual
• Visual-Written
• Auditory-Written

• Examples
• Radio, telephone
• Photos
• Text email, books
• Television, lecture
• Magazines, websites
• Lecture with handouts

8
Communication Content

• One-Sided vs. Two-Sided Communication
• Initial knowledge level
• Long term relationship
• Ordering of Communication Content
• Primacy - 1st message is most persuasive
• Recency - last message is most persuasive
• Emotional vs. Rational Communication

9
Barriers to Effective Communication

• Physical
• Psychological
• Words mean different things to different people
• Personalities of sender receiver
• Poor listening habits
• Finishing sentences
• Talking, not listening
• Impatience

• Phenomena
• Selective perception
• Stereotyping
• Projection
• Halo Effect
• Nonverbal Communication