Northern Region Branch

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NHI Handbook for foreigners
Northern Region Branch Bureau of National Health
Insurance
Published by the Northern Region Branch of Bureau
of National Health Insurance
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Contents

• PREFACE......
• 2. UNDERWRITING.
• 3. PREMIUMS..
• 4. SCALE OF NHI INSURANCE INCOME.
• 5. NHI IC CARD.......................
• 6. BENEFITS......
• 7. HOTLINE AND WEBSITE...
• 8. SERVICE COUNTER MAP..
• 9. APPLICATION FLOW CHART OF SERVICE
• CENTER..

1 2 5
2
7 8 10
5
6
8
11 14 15 16 17
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PREFACE
From July 17, 1999, foreigners, staying in
Taiwan for at least 4 months and holding Resident
Certificate, are eligible for and should enroll
in the NHI Program. Foreign employees with
specific employers should enroll in the NHI from
the date of employment. This handbook is a quick
and easy way for foreigners to understand and
enroll in the NHI program. It includes
underwriting, premiums, NHI IC Card, benefits,
hotline, website and the Service Center guide.
The Service Center of the Northern Region Branch
of Bureau of National Health Insurance to serve
persons living in Taoyuan County , Xinzhu County,
Xinzhu City and Miaoli County areas.
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UNDERWRITING
Enrollment 1.Foreign employees should
provide photocopies of their Work Permit
and Resident Certificate to their places of
employment (i.e. employers) for enrollment
in the NHI program as of the first workday
(under Category 1). 2.Unemployed foreigners, if
qualified as dependents of an insured person,
may enroll under that insured
person. 3.Unemployed foreigners, if not qualified
as dependents of an insured person,
should bring the Resident Certificate to the
village (township, municipal and district)
administration offices to enroll in the NHI
Program after residing in Taiwan for 4
months(Category 6).
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Withdrawal The insurance coverage will be
cancelled under the following conditions 1.Foreig
n residents who cease to have a legally
acceptable reason to reside in Taiwan or
decide to leave Taiwan will lose their
eligibility for coverage and should apply to
withdraw from the insurance. All outstanding
premiums should be paid prior to departure
from Taiwan. 2.Foreign residents who leave
Taiwan for vacations or business trips and
still have a valid permit to remain in Taiwan
will continue to have the coverage. 3.Foreign
residents who plan to leave Taiwan for more
than 6 months can either continue to pay the
premium to keep the coverage or to withdraw
from
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the insurance. In the latter case, no
premium is required. 4. Upon returning to Taiwan,
application to reactivate the coverage should
be submitted. Those who choose to
discontinue the coverage, but return within
the 6-month period need to repay the
premiums to cover the period while absent
from Taiwan. Those who continue to pay
premium and maintain coverage are eligible
to claim for emergency treatment or
childbirth medical expenses while living
outside of Taiwan. Proper documentation
certifying the medical condition and
expenses incurred is required for
reimbursement.
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PREMIUMS
1.People who are qualified to be the
beneficiaries of the NHI Program must enroll
in the National Health Insurance Program
under an appropriate category. The insured are
classified into 6 categories according to
their occupation. The insured and their
dependents must pay premiums monthly. For
their convenience, employees and their
dependents' premium will be deducted directly
from their salaries. 2.For Category 6,those who
enroll through local (city/district/town/villa
ge) administration offices, the local branch
of Bureau of National Health Insurance will
mail them their premium bills by the end of
the following month. The insured may pay
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the premiums for their dependents and
themselves at banks or other agencies that
been contracted by the BNHI. 3.Premiums may be
also paid directly through a monthly bank
account transfer.
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SCALE OF NHI INSURANCE INCOME
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NHI IC CARD
1.Starting from Jan 1, 2004, please use the NHI
IC Card when visiting the doctor. For newborns
or first-time enrollees, please fill out the
"IC Card Application Form" with your NHI
registration (remember to attach a copy of your
ID card on the back of the application form, and
your photo if possible). Mail or bring it in
person to a nearby NHI branch office or
liaison office. Or, call the NHI IC Card
Service Line (0800- 030598) for further
information. 2.You can have your photo on the NHI
IC Card. This photo should be 2-inch,
color/black- andwhite and taken within 2
months. On the photo, no hats or colored
eyeglasses are allowed. We won't accept any
photo other than a certified photo.
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3.In addition, since the NHI IC Card
consolidates various health insurance cards,
after Jan. 1, 2004, the children' health
handbook and the mother's maternity health
handbook will be issued by the Bureau of
National Health Promotion instead. 4.After
you have used the NHI IC Card 6 times, you
should update your card at the Public IC
Cards Kiosk installed at all BNHI branch
offices or looking for the IC Cards Reader
installed at nearest the hospital or local
town office.
Name
?Guilloche and Rainbow Printing?Microline
Printing?Optically Variable Ink
Printing?Ultraviolet Fluorescent Ink?Laser
Engraving Technology
ARC number
Serial number Birth Date
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BENEFITS

• Medical services
• In cases of illness, injury, or childbirth,
• the beneficiaries can receive medical
  services including medical outpatient services
  and inpatient services from an NHI healthcare
  provider.
• 2.The beneficiaries must pay a co-payment when
  receiving medical services and observe the
  medical regulations.
• Medical expenses reimbursement
• In cases where beneficiaries receive
• medical services overseas, such as
• unexpected medical services need or
• childbirth, they are entitled to claim
• reimbursement. They should make their
• claim within 6 months after the treatment
• with receipts, including detailed services
• item and document of diagnosis.

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HOTLINE AND WEBSITE
1.Improving the quality of care has always
been the concern of the Bureau of National
Insurance. If you have any questions
regarding NHI regulations, or you want file a
claim, please contact 0800-212369 or
[phone]. 2.You may also visit the NHI web
site for further information
http//www.nhi.gov.tw or http//www.nhinb.gov.t
w
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Introduction The Service Center is a subdivision
of theNorthern Region Branch of Bureau of
National Health Insurance to serve the public
around Taoyuan County , Xinzhu County, Xinzhu
City and Miaoli County. Office hours 830a.m.
530p.m., Monday to Friday.
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Items of service General Information
NHI IC Cards Application Health Insurance
Application Overdue Payments Inquiry
Printing of Payment Forms Printing of
Insurance Details NHI Relief Funds Loan
Installment Payments for Individuals (Overdue
Payment) Reimbursements Catastrophic
Illness Card Medical Forms for Sale
Medical Expenditure Document Drop-Off CTC
Premiums Collection
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SERVICE COUNTER MAP
Counter 15
Bulletin Board
Restroom
13 12 11
Bulletin Board
Counters 8 to13
16 17 18 19
10 9 8 7 6
Counters 16 to 19
Waiting Area
5 4 3 2 1
Volunteer Service Counter
Counters 1 to 7
Card Public Telephone Banking Service ATM
Application Procedure Application Forms
Welcome
Main Gate
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APPLICATION FLOW CHART OF SERVICE CENTER
Application
Take A Number
NO1?Underwriting Consultation NHI IC Card
Issue NO2?Catastrophic Illness Certificate
Reimbursements Of Medical Expense NO3?Premium
Installments NHI Relief Funds Loan
Waiting Area
Process By Order
Complete
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TELEPHONE DIRECTORY
Items Telephone Fax
Address BNHI headquarters 02-27065866
02-27025834 140 Hsin-Yi Road, Section 3,
Taipei,

Taiwan 106, R.O.C. Notthern Region Branch
03-4339111 03-4381800 No.525, Sec. 3,
Jhongshan E. Rd.,

Jhongli City, Taoyuan County 320,

Taiwan (R.O.C.)


Domestic toll free number 0800-212-369 NHI
IC card call service 03-4381815
03-4381814 The insured groups in
Extension category 1
20492062
20022005
03-4378720 The insured groups in
Extension categories 2 to 6 40104020

Reimbursements Extension
03-4381821
33263327
03-4381838 Complaints for Medical
Services 03-4381824
03-4381821 Healthcare
providers contract affairs
03-4381825 03-4381821 Taoyuan office
03-3667841 03-3627618 No.440,
Jieshou Rd., Taoyuan City,

Taoyuan County 330, Taiwan
(R.O.C.) Xinzhu County office 03-5527615
03-5528420 No.135, Jhongshan Rd., Miaoli
City,

Miaoli County 360, Taiwan (R.O.C.) Xinzhu City
office 03-5335847 03-5335809
No.226, Guangming 9th Rd., Jhubei

City, Hsinchu County 302,
Taiwan

(R.O.C.) Miaoli County office 03-7273995
03-7273964 No.3, Wuling Rd., Hsinchu City
300,

Taiwan (R.O.C.)
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L O C A T I O N
Service Center Northern Region Branch Bureau of
National Health Insurance
Freeway
YKK

Sec. 3,Jungshan E. Rd
Sec. 2, Jhonghua Rd.,
N
Carrefour
Rongmin S. Rd
Jhongli Train station
Freeway
Huanzhong E. Rd
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Address Website Address
No.525, Sec. 3, Jhongshan E. Rd., Jhongli
City,Taoyuan County 320,Taiwan (R.O.C.)
www.nhinb.gov.tw E-mail Address
manager1_at_mail.nhinb.gov.tw Tel
886(3)433-9111 Fax [phone]
Northern Region Branch Bureau of
National Health Insurance