CROWNWeb

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CROWNWeb Training

• Matt McDonoughCommunications CoordinatorNW7
• Christian CampbellStudy DirectorNW7

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Our Agenda Today

• Curriculum
• User Feedback and Logistic Challenges
• Training Approach
• Physical Training
• Quick Start Guides/Cards
• LMS Web-Based Training

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Alpha 3 Curriculum
Based on content available in Alpha 3, the
training curriculum will include PREREQUISITES
Basic Computing 101 Data Security Overview Using
the CROWNWeb LMS Common CROWNWeb
Functionality FACILITIESAdding/Editing/Deleting
Facilities Adding/Editing/Deleting
Personnel Searching for and Viewing
Personnel Adding/Removing Positions Managing User
Role/Scope in CROWNWeb
PATIENTSViewing/Editing/Deleting Patient
Attributes Viewing/Editing/Deleting Admit
Discharge Info Adding/Viewing/Editing/Deleting
Treatment Info 2728/2746 Completing a 2728
FormViewing/Printing/Deleting 2728
Forms Completing a 2746 FormViewing/Printing/Dele
ting 2746 Forms EDI REPORTS GAP PATIENTS PART
subject to change and/or rearranging
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What Users Have Told Us

• Multi-cultural audience
• Facility personnel rotation
• Limited Network funding
• Mixed experience and knowledge of technology
• Preconceived opinions of technology
• Limited availability for attending training

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Logistical Challenges

• Training required for national audience
• 50 States
• 4 Surrounding Territories
• Communication of Training to 5000 providers
  (15,000 personnel)
• Communication of Training to 17 networks
  (approximately 80 personnel)
• Communication of Training to LDO community
• Communication of Training to CMS personnel
• Limited window of opportunity
• Conditions for Coverage (4/2008)
• Release 1 (2/2009)

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Role-Based Training

• Specialized training based on system roles
• Providers
• LDOs
• Networks
• CMS
• Includes all applicable functionality for the
  Users role.

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Training Approaches

• Channels of training offered to Networks and
  Facilities
• Physical (In-Person) Training
• Quick Start Guides/Cards
• Learning Management System (LMS)- based Web
  Training

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Physical Training

• Sessions delivered across the country over a
  3-month span

• Collaborative LDO training
• Network Train the Trainer Training
• Facility Training

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Physical Training Details

• Content
• All courses listed in curriculum (plus A4
  content)
• Hands-on opportunities for attendees
• Opportunities to ask questions and get answers
• Classes and Locations
• Up to169 individual classes
• 46 locations nationwide (including HI and PR)
• Locations chosen based on population and facility
  density
• Cost
• No cost to attend Attendees must cover own
  travel and lodging

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Quick Start Guides/Cards

• Written instruction
• Subset of User Guide
• Information is chunked
• Modular design
• Adult Learning
• Cards ideal for locating info fast
• Task-based for on-the-fly use.

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Quick Start Card - Example
CROWNWebUser Role Procedure Title Procedure
Steps
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LMS Training Features

• What is an LMS?
• Usage
• LMS tracks usage How often was the course taken
  and who took it?
• Performance
• LMS Tracks how well students perform on each
  course
• 508 Compliance
• LMS delivers training in both a Flash-based
  interactive manner and a text-reader friendly
  manner to ensure Section 508 compliance.

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Image of Flash Training
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Next Call
What to discuss?

• Single User Interface
• System Infrastructure
• Security
• Other Items of Interest?

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Thanks!

• Matt McDonoughmmcdonough_at_nw7.esrd.net
• Christian Campbellccampbell_at_nw7.esrd.net