eskills UK New National Occupational Standards

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e-skills UKNew National Occupational Standards

• Dr Chris Morrow
• Standards Manager

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Objectives

• Background to e-skills UK
• The Standards review process
• Outcomes Qualifications
• Future developments

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e-skills UK remit
Information Technology
Communication Technologies
Contact Centres
Core Functions
Using Information Technology
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Remit for the Standards Project

• Produce National Occupational Standards which
• are usable by Employers (corporate and SMEs)
• are not only for qualifications
• simple and easy to understand
• match real jobs across our sectors convergence
  of roles
• allow for simplification of assessment when used
  within qualifications
• By
• adopting a flexible, innovative approach
• using a radically different format to present the
  Standards
• standards not NVQs
• making use of Information and Communication
  Technology!!

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Employer Demand

• 53 of employers identified Basic Computing
  skills as a future skills needs over the next 2
  to 3 years, whilst 47 identified Advanced IT
  skills.
• In 2002 the employer identified Basic IT user
  skills gap in the English workforce is estimated
  to be 30 of all skills gaps, with a further 30
  lacking sufficient Advanced IT skills. This is
  double the gap for 2001.
• (Employers Skills Survey 2002)

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Qualification structureConsultation

• The need for a much more flexible approach to the
  design of qualification structures for S/NVQs has
  featured prominently in consultation responses.
• Flexibility of qualification design is required
  to match both the increasing diversity of job
  roles within the ICT sector and the diverse
  application and use of ICT.
• There was substantial support for the concept of
  credit accumulation leading to an award.

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New e-skills Standards

• High level - directly underpinning new S/NVQs but
  not necessarily identical
• Readily understood and used
• Contextualisable
• for sectors
• for employers
• Future proof

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Qualifications

• Level 1, 2 and 3 IT Users
• Level 1 and 2 Information Technology
  Practitioners
• Level 3, 4 5 Information Technology
  Professionals
• Level 1 and 2 Communication Technology
  Practitioners
• Level 3, 4 5 Communication Technology
  Professionals
• Level 1 and 2 Contact Centre Operations
• Level 3, 4 5 Contact Centre Professionals

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Qualification structure IT User

• Simple points-based system allowing variation of
  level within a qualification
• spiky profile matching real jobs
• Specialist or bespoke software units
• CRM, Accounting, MIS, GIS, Statistics
• Sector specific units
• Credit for other qualifications
• VRQs
• vendor

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NOS Gaps - Content
Area of Gap
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NOS Gaps - Levels
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What are the Gaps

• Higher level User functions
• Management of Information
• ICT Strategic Management
• Technical procurement
• Management of suppliers
• Management of outsourcing

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Management of Information

• Includes
• Data Handling
• Data Sharing
• Data Warehousing
• MoD NHS Scottish Executive School support
  staff .

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ICT Strategic Management

• SMEs
• Exploitation of ICT
• Intelligent client
• Management of IT Use/Users
• Need identified by e-skills research