Observatoire national du numro durgence 115

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Observatoire national du numéro durgence 115

• Presentation of 2 surveys
• An overview of 115
• An evaluation of parsa
• Carole Lardoux
• Observatoire national du numéro durgence 115 -
  Fnars

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Observatoire national du numéro durgence 115

• An overview of 115
• 115 number call for homeless people
• a survey to have more information about 115
  (system) before to analyse data about people who
  call 115
• with questionnaire
• ask questions on administrators who
• are in charge of 115
• oct nov 2006

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Observatoire national du numéro durgence 115

• Subjects of survey
• organisation and gestion of 115
• staff
• organisation of emergency services
• Technical means
• Data record
• Satisfaction / software
• Contribution on social observation

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Observatoire national du numéro durgence 115
6
17
77

• In 3/4 of departements, only 1 administrator

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Observatoire national du numéro durgence 115
21
47.5
31.5

• Half of administrators is in small départements
  (less than 500000 inhabitant)

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Observatoire national du numéro durgence 115

• Administrators statute
• Associations 87,5
• Several activity 53
• Other statute 12,5 (CCAS, hospital)
• Financing
• Central Administration 92
• Only central administration 72
• No financing for 115 8

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État des lieux des 115oct - nov 2006

• Staff of 115
• Staff devoted for listening 115 19,5
• Several activity (not only listener 115) 80,5
  
• gt to have time to record data on 115 call
• a manager for the staff 90,5

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Observatoire national du numéro durgence 115

• Organisation of emergency services
• Access to shelter without call on 115 80
• Half of administrators manage shelters and
  hostels
• 1 night for the first call 48
• Nights number for every call (oct nov 06)
• 41 1 night
• 24,5 between 2 nights and 1 week
• 34,5 its depend on personal exclusion
  situation

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Observatoire national du numéro durgence 115

• Data record

Half of administrator record data after the call
and not during the call gt pb to lose information
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Observatoire national du numéro durgence 115

• Data record
• 80 individual data
• Statistical report 3/4
• For administration 74 (not for study)

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Observatoire national du numéro durgence 115

• Social Observation
• To question by 70 central administration to give
  more information than daily information
• Reflexion between emergency services only during
  winter 58
• gt pb not enough concertation
• social observation 35

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Observatoire national du numéro durgence 115

• Conclusion
• A 115 service in each departements but with
  different way of working
• All administrators record data but with various
  ways Statistics are rarely comparable between
  different departement
• gt A big wish to have more knomledge and need help

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Observatoire national du numéro durgence 115

• Recommandation
• Adopt an harmonised definition
• Adopt a set of standard core variables
• for all 115
• Define a panel
• Create a Software for all 115

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Observatoire national du numéro durgence 115

• Choice for variable
• importance, usefulness in data terms, relative
  easy definition
• Information about
• Basic demographic characteristics,
• Nationality,
• Migration background,
• Composition of homeless households,
• Accommodation situation (before call 115)
• Duration of homelessness
• Reasons for homelessness

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Observatoire national du numéro durgence 115

• An evaluation of parsa
• Parsa a new plan for homeless people who are in
  shelter
• Before the low  a right to housing 
• Shelters System in France
• 1 one in shelter
• Call 115 every day
• Shelter open at 20h
• Shleter close at 7h
• Close during the day even week end

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Observatoire national du numéro durgence 115

• Recommandation of Parsa
• An appointment with a social worker
• No more limited period in shelters
• Follow-up work with person social to access on
  their rights, medical right and to find a
  solution for housing

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Observatoire national du numéro durgence 115

• How
• With building of new social housing
• With building of new social shelters
• Transformation of one night shelters in shelters
  with more days

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Observatoire national du numéro durgence 115

• Survey
• To support members of Fnars
• Knowledge about whats happened
• Questionnaires
• April-mai 2007

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Observatoire national du numéro durgence 115

• More money 3 / 4 but not enough or not all the
  money they need
• Professionnal staff

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Observatoire national du numéro durgence 115
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Observatoire national du numéro durgence 115

• Not enough money or insecure financing
• What does  emergency  mean?
• Not enough places in shelters, housing
• Problem to welcome people who have prblem
  illegal person, addict person, homeless people