April 14 Slide 1

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CITESIT SERVICES UPDATE
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CITES HELP DESK CONSORTIUM

• The CITES Help Desk Consortium has a membership
  of departmental staff who provide direct
  computing support to their customers.
• The Consortium has three purposes
• to facilitate and coordinate communication among
  members
• to solicit input regarding how CITES can better
  serve members and their customers
• to provide information to members regarding
  CITES services
• Web Site http//www.cites.uiuc.edu/hdconsortium/

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CITES HELP DESK CONSORTIUM
Past Meetings Dec03 Inaugural planning
meeting Problem Discussion Jan04 VPN/Wireless
CITES Documentation Problem Discussion Feb04
AntiVirus/AntiSpam Banner Support Cluster
Retirement May04 Demo of GoToAssist
AntiVirus/AntiSpam update eSupport Jun04 Demo
of KnowledgePaks Illinois Compass Demo Jul04
NetFiles Demo CITES 2004 Survey Results Aug04
Demo of QuickConnect SP2 Oct04 Update on CITES
Web Pages Password Vault Nov04 Help Desk
Games Account Services/Consulting Services
Merger Guest Computing Needs Dec04 Overview of
CITES Help Desk MacEnterprise Jan04 GSLIS
Presentation How NetIDs Are Created, Changed,
and Destroyed Feb04 Update on CITES Spam
Control Mar04 Discussion How to Get More
Resources to Support My Customers Apr04
Introducing Mike Smeltzer, CITES Director of
Network Communications eSupport Demo
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CITES HELP DESK CONSORTIUM

• Resources
• Knowledge Base https//netfiles.uiuc.edu/ftwilso
  /HDConsortium/citessolutions.pdf
• CITES Help Desk Resources Tools
  http//www.cites.uiuc.edu/hdconsortium/docs/helpde
  sk_resources.html
• CITES Help Desk Consultant Specialties
• https//netfiles.uiuc.edu/ftwilso/HDConsortium/Con
  sultantSpecialties.xls

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Questions?
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Software Services Update

• New Product Offers
• Marketing Focus
• WebStore Interface
• Questions

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New Product Offers

• Adobe Student Program
• Acrobat Pro 7.0 (50)
• Creative Suites Premium (180.00)
• Video Collection Pro (360.00)
• Labview Research License (100)
• Universal Imaging Utility (10)
• Macromedia (Staff/Faculty)
• All offers include maintenance until 06/2007
• Microsoft Student Select
• Currently Windows Upgrades, Office Win/Mac
• FrontPage, OneNote, Project Standard, and Visio
• Staff Faculty for Home Use

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Marketing Focus

• Direct Mailings
• Graduating Seniors
• Incoming Freshmen
• Banners/Posters Library/Student Dining
• Daily Illini New Student Edition
• New Student Orientation
• T-Shirts, Flyers, Highlighters

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WebStore Interface

• Open Access Authenticate on Purchase/Download
• Media Section Own license need copy of media.
• Updates Section Current subscriber and new
  version is released.
• Training Section
• NetG
• Sun Academic Initiative
• Cites Training Services
• Departments Matlab, Mathematica, Microsoft
  Campus Agreement department licenses.

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Questions?
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What is CITES doing with Directory Services?

• Designing a new industry-standard service
• Easier to expand
• Less expensive to maintain
• Create a new, more robust central registry
• Purchase a directory synchronization product
• Develop supporting systems to streamline identity
  management

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Built to meet the needs of campus

• Initial project phase will replace existing
  systems
• Future phases will add features requested by
  campus
• Working with CITES primary business partners to
  build a wish list
• and wed love to hear from you!
• Email Keith at kwessel_at_uiuc.edu

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Current status of the Directory Services project

• RFP responses have been received and are being
  reviewed
• Functional specifications are being finalized
• Product selected and implementation started this
  summer

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Questions?
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For more information, contact

• Terry Wilson ftwilso_at_uiuc.edu
• Andre Krabbe akrabbe_at_uiuc.edu
• Keith Wessel kwessel_at_uiuc.edu