NEIGHBOURHOOD MANAGEMENT DEVELOPMENT

1
NEIGHBOURHOOD MANAGEMENT DEVELOPMENT

• ORGANIZATIONS SYSTEMS
• AND EMPLOYMENT

Michel BONETTIOctober 2006
Bit International Conference - Lisboa 2 4
October 2006
2
Laboratoire de Sociologie Urbaine Génerative

• Research
• generative analyses of urban social processes
• social and symbolic meaning of environment
• organization analysis
• residents involvement processes
• project management methodologies
• Consultancy for Local Authorities
• (Paris, Lyon, Marseille, Nantes, Toulouse, ....)
• Urban renewal schemes
• Neighbourhood management projects
• Residents involvement

3
 o ambiente faz parte de nós próprios Fernando
Pessoa

• Meaning
• We build up the environment and the environment
  builds us up
• Consequence
• The environment is the basis for
• identity development
• social integration
• organization of the society

4
NEIGHBOURHOOD MANAGEMENT

• Generative approach of neighbourhood social
  processes
• Neighbourhood management efficiency
• Field of activity and Employment

5
GENERATIVE APPROACH OFNEIGHBOURHOOD SOCIAL
PROCESSES
6
Neighbourhood social processes

• Social life
• Conflicts
• Vandalism
• Delinquency

7
Generative approach
Social processes are generated by the
interactions between

• Residents ways of life (social ,cultural and
  economic factors)
• Urban and Architectural design
• Management of housing and the environment
• Housing and urban policies

8
NEIGHBOURHOOD SOCIAL PROCESSES
RESIDENTS
SPACE

SOCIAL PROCESSES
POLICIES
MANAGEMENT
9
NEIGHBOURHOOD MANAGEMENT EFFICIENCY
10

• ORGANIZATIONS EFFICIENCY
• Attention paid to the residents needs and claims
• Permanent diagnosis of the problems
• Fast interventions to solve the problems noticed
• Efficiency of the decision making processes
• Communication cooperation between diverse
  departments

11
MANAGEMENT AND EMPLOYEES SKILLS

• Listening capacity to understand the residents
  demands
• Relationship with the residents
• Social conflicts solving
• Initiative capacity to solve new problems
• Development of residents social relationship

12
DEFICIENT MANAGEMENT EFFECTS

• Dirtiness and degradation of housing and its
  environment
• Misuse of the urban lay out and public facilities
  
• Disappearance of collective rules of behaviour
• Devalorization of the neighbourhood and its
  inhabitants
• if local authorities dont care for the
  citizens,
• the citizens will not care for their
  neighbouhood and for each other

13
NEIGHBOURHOOD MANAGEMENT PROJECTS

• GOAL
• - Implementing a 3 years long projects to
  improve the neighbourhood management
• ORGANISATION
• Creating a Steering committee involving the
  diverse partners
• Choosing a Project manager
• Creating a management team
• Developing the cooperation between local
  authority companies
• PROCESS
• - Realizing a collective diagnosis of the
  problems involving diverse partners
• - Consulting the residents to know their
  priorities
• - Defining a strategy
• - Building up a scheme to improve the
  neighbourhood management
• - Implementing the scheme
• - Evaluation involving the residents each year
• - Adapting the scheme according to the
  evaluation outcome

14
NEIGHBOURHOOD MANAGEMENT FIELD AND EMPLOYMENT
15
A FULL RANGE OF PROFESSIONAL ACTIVITIES
TO PROVIDE JOBS TO THE RESIDENTS

• Cleaning
• Collect of waste
• Building technical maintenance
• Heating, Lift, Water and Electricity systems
  maintenance
• Gardening
• Caretakers
• Social work
• Community development
• Education
• Sport
• Cultural activities

16
Average number of employees to manage a public
estate including1000 dwellings
The management of such an estate needs nearly 30
employees, among which

• 1 housing manager
• 1 technical assistant
• 10 caretakers
• 5 gardeners
• 2 employees for street cleaning
• 2 employees for waste collecting

17
An innovative organizationLocal associations
for neighbourhood management

• Goal to train and provide jobs to residents
• and to improve the neighbourhood management
• Types of jobs caretakers, cleaning employees,
  gardeners, employees for technical repairs, etc
• Examples
• Regie de quartier in Marseille 300 employees
• ARRADEP in Lyon 400 employees