Live Chat Systems

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Live Chat Systems

• Group 7 Customer Service
• Members Peter Eriksson, Dan Campbell,
• Na Bi, Fei Lai, Jevaughn Marshall

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What are Live Chat Systems?

• 1-to-1 chat
• Real-time communication.
• Many features including visitor tracking
• Proactive sales

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Defining two technologies

• AliveChat PRO
• Live chat support software
• Improved sales
• Providing analysis
• Traffic Tools
• Reporting Tools

• Live Chat
• E-commerce Solution
• Customer support tool
• Serious sales
• Provides instant answers

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Technology Evaluation

• Live Chat
• Scored 33 on the petGRO Technology Template
• Offers limited statistical abilities.
• Quick and easy implementation and training for
  operators and administrator.
• Founded 2003

• AliveChat PRO
• Scored 40 on the petGRO Technology Template
• Has a vast amount of statistical abilities.
• Administrator needs more training for all the
  statistic collection.
• Founded 1999

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What do employees prefer?
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What do these technologies cost?
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Profitability
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Long-run increase in income
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Employee Retention vs. Monitoring

• Motivation
• means recognizing rising stars
• Train
• compared with peers that show a positive example
• H.R.
• qualify trained employees in 9 months, vs. no
  control over call center staff
• Stop wasting time, money and customers giving
  employees second, third, fourth, chances
• Keeping the stats means keeping more customers.

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Increased sales
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We Recommend AliveChat

• WHY?
• Good reputation
• 60-day money-back guarantee
• Full customization to match our company
• Most features available in a free hosted live
  chat system
• Dedicated support team and self-help knowledge
  base
• Amazing statistics on tracking customers

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We Recommend AliveChat

• Better for petGRO
• Our business is done online
• Easy to integrate into current applications
• Better costs
• Cost per month 97 Setup cost 149
• 10 additional operators 29.95/operator/month
• 4200 first year 4050 every year thereafter

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Does AliveChat add leverage?

• Live chat systems convenient for customers and
  employees
• petGRO now "going-e", transfer call center staff
  to live chat
• Save on phone bills without extra labour costs

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Thank you for listening!