Windows 2000 Server Business Value

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Windows 2000 ServerBusiness Value
Itxperts Corporate Gold Coast www.itxcgc.com
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Technology is Driving Business

• The newest innovations, which we label
  information technologies, have begun to alter the
  manner in which we do business and create value,
  often in ways not readily foreseeable even five
  years ago.
• Alan Greenspan, Chairman, Board of Governors,
  Federal Reserve System

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Gartner Report on CIO Top Ten 1999-2003 Issues

• Business/IT Fusion
• Demonstrating Business Value
• IT Skills
• Y2K
• Sourcing Management
• IT Governance
• Process Project management
• MA IT Integration
• Knowledge management
• IT Org

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Business Challenges

• New products
• Time to market
• Partner integration
• Security
• Attracting, retaining customers
• Productivity
• Embracing innovation

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Business Challenges

• New products
• Time to market
• Partner integration
• Security
• Attracting, retaining customers
• Productivity
• Embracing innovation

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Windows 2000 Server
Internet-enablesbusinesses Reliable More
manageable Best for new devices
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Windows 2000 Server Business Value
Business Value
Windows 2000
Grow and Adapt Your Business
Internet Enable Your Business
Increase Customer Satisfaction
Reliable
Reduce Costs
Manageable
Embrace Innovation
Best for New Devices
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Windows 2000 Server Grow and Adapt Your Business
Barnes Noble.com depends on Windows 2000 Server
for 99 holiday sales
Grow and adapt your business
Increase customer satisfaction

• ? Sales, transactions grow 300
• Over 70,000 transactions/day
• Beat 99 delivery accuracy goal
• Repeat customers grow 66
• Support costs reduced
• Zero down time

BUSINESS GROWTH
Reduce costs
Embrace innovation
Barnes Noble.com study validated by Giga
Information Group
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Windows 2000 Server Grow and Adapt Your Business

• Rapidly deliver new products and services
• ADP rapidly upgrades brokerage app and realizes
  over 100 IRR
• Integrate customers/partners into value chain
• Marks and Spencer projects 12M return on value
  chain integration via Internet
• Leverage new channels using the Internet
• Barnesandnoble.com grows online sales revenue
  300 this past holiday season

Grow and adapt your business
Increase customer satisfaction
Reduce costs

Embrace innovation
All studies validated by Giga Information Group
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Windows 2000 Server Best Application and Internet
Services
Grow and adapt your business
The Business Internet
Suppliers Partners Customers
Employees Managers Contractors
Information Transactions Support
Increase customer satisfaction
Reduce costs

• Business Value
• More products/services, more opportunities
• Better relationships with customers/partners
• Better, faster decisions and response times

Embrace innovation
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Windows 2000 Server Grow and Adapt Your Business

• SmartMart, Inc.
• Before Windows 2000, we were writing a lot of
  custom software. Now this overhead development
  has been eliminated, so we just threw the old
  code away. Windows 2000 has reduced our
  development time by approximately 70 percent.
• "The global supply chain program weve got
  underway is going to transform the way we do
  businessand as we achieve the efficiencies were
  going for, well free up hundreds of millions of
  pounds worth of margin. Were going to reinvest
  those savings in our customer and in driving top
  line sales."

Grow and adapt your business
Increase customer satisfaction
Reduce costs

Embrace innovation
The Business Internet Starts with Windows 2000
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Windows 2000 Server Increase Customer Satisfaction

• 4

Grow and adapt your business
Marks Spencer Value Chain Integration
Product Selection
Product Availability
Increase customer satisfaction
Reduce costs

• ? 12M Net Present Value
• 4 Revenue Growth
• 10 reduction in inventory ops cost

Embrace innovation
Inventory Update Time
Marks Spencer study validated by Giga
Information Group
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Windows 2000 Server Increase Customer Satisfaction

• Always open for business reliability
• Unisys guarantees 99.999 uptime
• Barnesandnoble.com beats 99 delivery goal
• Customer trust drives loyalty security
• Lockheed to reduce TCO 17 with Windows 2000
  integrated PKI security

Grow and adapt your business
Increase customer satisfaction
Reduce costs
Windows 2000 delivers reliability and security
Embrace innovation
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Does reliability drive your bottom line?
Windows 2000 Server Increase Customer Satisfaction
Grow and adapt your business
Increase customer satisfaction
Reduce costs
Embrace innovation
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Windows 2000 Server Increase Customer Satisfaction

Grow and adapt your business
"Were so confident in the reliability of
Windows 2000, were flipping the switch on our
Windows 2000 systems in December (1999) - the
busiest flying month of the year."
Increase customer satisfaction
Reduce costs
Having PKI security natively integrated into
the account infrastructure in the Windows 2000
Active Directory service, can save Lockheed
Martin millions of dollars in hardware and
software costs alone, not to mention the labor
for integration and maintenance
Embrace innovation
Windows 2000 delivers reliability and security
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Windows 2000 Server Reduce Costs
Grow and adapt your business
MicronPC.com projects 26 TCO reduction with
Windows 2000 Server
26 savings
Increase customer satisfaction
Before
14 savings
Before
After
After
Reduce costs
48 savings
Before
After
Embrace innovation
Overall TCO
Direct IT Costs
User Productivity
MicronPC.com TCO study validated by Gartner Group
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Windows 2000 Server Reduce Costs Business
Intelligence in the Operating System

• Key Cost Reductions from Windows 2000
• Scalability
• Reliability
• Manageability
• TCO Studies (as validated by Gartner Group)
• Micron to reduce TCO by 26
• Lockheed Martin to reduce TCO by 17
• Panasonic to reduce TCO by 22
• Eastman Kodak to cut Service desk costs by 17
  and Tier II Engineering support by 10
• United Defense to cut direct costs by 14 and
  Indirect costs by 33

Grow and adapt your business
Increase customer satisfaction
Reduce costs
Embrace innovation
All achieved using Windows 2000
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Windows 2000 Server Active Directory Services

• Single interface to manage global assets
• Employees, partners, customers
• Hardware and software
• Security
• Policies and procedures
• Perceive and react to business environment

Grow and adapt your business
Increase customer satisfaction
Reduce costs
Integrated, Responsive, Cost Effective
Embrace innovation
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Windows 2000 Server Reduce Costs Business
Intelligence in the Operating System

• "Banking is an industry where mergers and
  acquisitions are a constant occurrence. A major
  hurdle in merging two financial institutions is
  getting a full understanding of the newly
  combined environment. The single-directory
  functionality and interoperability of the Windows
  2000 Active Directory service will help minimize
  administration redundancy within our company."

Grow and adapt your business
Increase customer satisfaction
Reduce costs
Windows 2000 Active Directory
Embrace innovation
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Windows 2000 Server Innovate Existing Investments

• ADP Internets their existing applications
• Issues ? Legacy systems difficult
  to evolve
• ? Limited customer base
• ? Deployment and support costs high
• ? No flexibility for future

Grow and adapt your business
UNIX OS/2
Increase customer satisfaction
Reduce costs
Embrace innovation
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Windows 2000 Server Innovate Existing Investments

• ADP Internets their existing applications
• Windows 2000 ? Leverage existing business
  rules
• Business Value ? Extend customer base
• ? Reduce deployment and support costs
• ? 102 IRR on upgrade
• ? Increase future flexibility

Grow and adapt your business
Increase customer satisfaction
Reduce costs
Embrace innovation
As validated by Giga Information Group
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Windows 2000 Server Profit with New Technologies

• Grow your business with scalable solutions
• Windows 2000 Advanced Server provides better
  performance at 1/3 cost of Unix solution
• New technologies drive new business
• SmartMart leverages video broadcasting to connect
  automated store customers with service centers
• Increases productivity with faster connectivity
• Wells Fargo confirms faster connectivity from
  branch offices with Windows 2000 Server

Grow and adapt your business
Increase customer satisfaction
Reduce costs
Embrace innovation
Windows 2000 Is The New Operating System
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Windows 2000 Server Delivers Business Value

• Rapidly develop new products/services
• Integrate partners and customers
• Leverage new channels using the Internet
• Always open for business
• Increase customer loyalty
• Increase work force productivity
• Reduce cost
• Embrace innovation to grow your business

The Business Internet Starts with Windows 2000
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Windows 2000 The Business Internet Starts Here
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Addendum

• Management Cost Benefit Analysis
• REJ/TCO Case Studies
• Barnes and Noble.com
• Marks and Spencer
• ADP
• MicronPC.com
• Lockheed Micron

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Management Cost Benefit Analysis Management
Benefits Over Windows NT 4.0

• Desktop Management
• Recover failed desktops for 104 less
• Save 1.6 hours per recovery
• Centralized Management
• New server configuration cost 183 less
• Save 2.75 hours per server
• Easier to Deploy
• New client configuration costs 246 less
• Save 4 hours per client

Source NerveWire
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Windows 2000 Server REJ Study Barnes Noble.com

• Headline
• Barnes Noble.com Grows Business 300 on
  Windows 2000 Server
• Scenario Scalability and reliability to fulfill
  online orders, insuring customer satisfaction and
  repeat business during critical holiday 99
  season
• Other headlines
• Beat 99 delivery promise metric
• Actually reduced per transaction cost by 25

• Account Summaries
• Revenue increased 300
• Delivery accuracy gt 99
• Zero downtime
• Reduce per transaction cost 25
• Transactions increased 300
• 70,000 deliveries/day
• Return customers increased 66

• Quotes
• We needed scalability and reliability to meet
  our success metric of 99 on-time delivery," said
  Gary King, CIO of barnesandnoble.com. "Windows
  2000 gave us both, and enabled our back-end
  infrastructure to meet our critical business
  success factors of improved customer satisfaction
  and increased revenues.

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Windows 2000 Server REJ Study Marks Spencer

• Headline
• Marks Spencer Realizes 12M Benefit Using
  Windows 2000 Server to Gain Market Advantage Over
  Competitors
• Scenario Building a communications and knowledge
  infrastructure to transform the way they do
  business
• Other headlines
• Integrate channel partners into value chain
• Give customers what they want, when they want it
• Streamline business processes, reducing costs

• Account Summaries
• NPV 12M over 3 years
• Inventory operational cost reduction 10
• Direct marketing revenue growth 4

• Quotes
• Consolidating our Infrastructure using Windows
  2000 and BizTalk began as a solution to a
  problem, but turned into a fundamental shift for
  the company, said IT manager Mike Yorwerth. It
  has come at the right time for ITSS, as it is not
  often that a revolutionary new product is
  launched when one needs to implement a strategic
  vision.

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Windows 2000 Server REJ Study ADP

• Headline
• ADP Realizes Immediate 102 Return on Strategic
  Move to Windows 2000 Server
• Scenario ADP migrates their Brokerview
  application from UNIX to NT, then upgrades it to
  Windows 2000 prior to release to realize
  immediate and long term benefits
• Other headlines
• Reliability and security absolutely essential to
  brokerage business
• ADP differentiates itself by getting products to
  market faster than its competitors
• Microsoft Internet technologies enable new
  business model

• Account Summaries
• IRR 102
• 33 faster to market

• Quotes
• We were impressed with what the study found,
  said ADP BSG Senior Vice President Mike Connor.
  The immediate return on investment and the way
  Windows 2000 Server maps to our long-term goals
  makes it a perfect fit for our business. The
  upgrade was so easyit only took several
  weekswere anxious to roll it out and use it
  throughout our service offerings.

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Windows 2000 Server TCO Study Micronpc.com

• Headline
• MicronPC.com Projects 26 Cost Reductions with
  Windows 2000 Server
• Scenario Upgrading from NT to Windows 2000
  reduces TCO and helps an IT organization
  implement best practices
• Other headlines
• Management tools reduce cost and increase
  flexibility
• Reliability increases productivity and reduces
  cost
• Scalability reduces direct costs

• Account Summaries
• TCO (Direct Costs) reduced 14
• TCO (Indirect Costs) reduced 48
• Overall TCO reduced 26
• Cost per PC From 8.4K to 6.2K

• Quotes
• The TCO analysis showed us a 26 cost savings
  potential, and thats a compelling business
  case," says John Smith, Chief Financial Officer
  for Micronpc.com, "The ability of Windows 2000
  Server to support best practices and to drive
  operational efficiencies within our organization
  definitely affects our bottom line.

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Windows 2000 Server TCO Study Lockheed Martin

• Headline
• Lockheed Martin to Reduce TCO by 17 and
  Increase Security and Productivity with Windows
  2000 Server
• Scenario Leveraging Windows 2000 to reduce
  management costs, increase network/Internet
  security
• Other headlines
• Management tools reduce cost and increase
  flexibility
• PKI security critical to meet requirements and
  drive down cost
• Scalability reduces direct costs

• Account Summaries
• TCO (Direct Costs) reduced 13
• TCO (Indirect Costs) reduced 26
• Overall TCO reduced 17

• Quotes
• Having PKI natively integrated into the account
  infrastructure in the Windows 2000 Active
  Directory service, covering both user and
  computer accounts, can save Lockheed Martin
  millions of dollars in hardware and software
  costs alone, not to mention the labor for
  integration and maintenance, says Massimo
  Villinger, Lockheed Martins Chief Technology
  Officer of Enterprise Information Systems.