GE Capital IT Solutions

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GE Capital IT Solutions
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The
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in UK busin
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GE Centres of Excellence
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Financial Strength Leadership
Global Size
People
Business Diversity Technology
Integrity Values
Innovation
General Electric is one of the most recognised
brands in the corporate world
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GE - 12 diverse businesses in one global
company
GE Capital - 28 fast growing businesses

• General Electric Company
• 99 Revenues 111.6 billion
• Employees 340,000

J.F. Welch, Jr. Chairman CEO
GE Capital IT Solutions

• IT Solutions
• Established 1996
• 14,000 employees
• 9.3bn revenues
• 150 locations

• GE Capital Services
• 5 business areas
• 28 diverse businesses

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Mission Statement

• To provide
• quality driven
• enterprise-wide
• IT Solutions

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Business (Y) Model
Software
Enterprise Computing
All Area Networking
eBusiness Solutions
Local Regional
Acquisition Services
System Support
System Integration
Managed Services
National
European
Project Services
Worldwide
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Vendor focus
Product
Networking
Software

• Cisco
• Nortel
• Equiinet

• Microsoft
• Lotus
• Novell
• CA
• Tivoli

• Compaq
• IBM
• Sun
• EMC

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Summary

• Integrated enterprise-wide solutions on a global,
  national and regional basis
• Partnership with integrity driven company
• Guaranteed vendor independence
• Consistent high quality of service, regardless of
  country or location
• Experience of servicing complex global
  organisations
• Economies of scale, providing competitive
  advantage and optimising IT investment..

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e-Business Solutions
e.comITS

• Benefits of a well-developed e-Business strategy
• Streamlining of business processes
• Increased productivity and reduced overheads
• Increased internal and external communication
• Greater opportunities for partnership
• Improved customer relationships and retention
• Geographical independence of resources and
  markets
• 7x24x365 presence in the customer/supplier
  community
• Fast, flexible and adaptive systems that offer
  quality management information and better control
  of costs and resources..

e.CatalogueITS
Business IntelligenceITS
e.StrategyITS
SecuritySuiteITS
e.SecurityITS
VirusProtectITS
FirewallITS
IntegrationITS
CRMintegrationITS
SWIFTintegrationITSS
e.comIntegrationITS
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All Area Networking

• Network design
• Analysis, design, independent technology
  consultancy
• Network implementation
• Installation, cabling, integration,
  configuration, pre-production test
• documentation
• Network operation
• inventory, network management, maintenance,
  remote management
• helpdesk and on-site services..

NetworkITS
NetworkAuditITS
NetworkDesignITS
NetworkImplementITS
NetworkConfigureITS
NetworkMonitorITS
NetworkMaintainITS
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Enterprise Computing
EnterpriseITS

• Enterprise Server
• Consultancy , design, implementation and support
  services for Unix and high-end Intel server
  solutions
• Enterprise Storage
• Multi-vendor storage and storage management
  solutions for highly available data
• Enterprise Systems Management
• Design and implementation of enterprise class
  systems management solutions from leading vendors
• Remote EMS solutions providing 24x7x365 network,
  server and desktop monitoring, management and
  reporting..

EnterpriseStorageITS
EnterpriseSystems ManagementITS
CriticalCareITS
DisasterRecoveryITS
EnterpriseServerITS
IntelEnterpriseITS
UnixEnterpriseITS
EnterpriseManagerITS
ApplicationsPackageITS
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Software Division
SoftwareITS

• Dedicated team of software licensing consultants
• Pre sales advice on the optimum licensing
  solution
• Help with contract negotiations
• Management of all contractual details
• Tailored reporting on a regular basis
• Monthly updates and price lists
• Workshops/Seminars on specific areas
• Consultancy (migrations, transitions)
• Technical Support Evaluation library..

VersionIIVerisonITS
LicensewareITS
SoftManagerITS
LicenseConsultITS
ClientServerITS
W2KITSITS
GroupMessageWareITS
AssetManagementITS
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ClientServer

• Client Technology Management
• Procurement services
• IMACs
• Asset management services
• Maintenance
• Helpdesk and Support Services
• Infrastructure and integration services based
  around Microsoft, Novell and Lotus technologies
• Cross disciplined with HP, Compaq IBM
  accredited Engineering Skills..

ClientServerITS
W2KITS
Group MessageWareITS
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Managed Services

• Dedicated Service Management focused on
• Problem ownership
• Operational and tactical issues
• Customer satisfaction
• Achievement of SLA
• Process improvement
• Underpinned by
• Sound Management techniques
• Quality Management
• Customer satisfaction driven culture
• Business Process Re-engineering techniques
• Benefits
• Customer staff to focus on strategic issues
• Predictable cost structure
• Quality service provision..

ManageITS
HelpDeskEuropeITS
OnSiteITS
MobileITS
FinancePlusITS
ResourceITS
InstallITS
MaintainITS
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Mobile Support

• A complete support solution for end users on the
  move
• A guaranteed exchange/turnaround repair is
  provided within fixed time frames
• Option of courier based exchange or engineer
  response
• Covers laptops, portable printers, modems and
  accessories
• Services range from simple next-day hardware
  replacement, to complex system re-build and data
  restoration.
• Delivery to any UK address
• Inventory tracking and management ..

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Service capabilities

• Business consultancy
• Identification and enhancement of business
  processes
• System integration
• Expertise in planning, selecting and implementing
  IT solutions
• Support clients with pilot schemes and managed
  roll-outs
• Support services
• Single point of contact and management for
  capturing problem flow, qualifying calls,
  analysing data and providing remote or on-site
  solutions

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Service capabilities

• All Area Networking (AAN)
• Deployment of networking services including
  consultancy, design, network reviews,
  implementation and support
• Enterprise Computing
• Design, deployment and management of Enterprise
  Solutions
• Managed and integrated outsourcing services
• Full or part operation of IT function such as
  Help desk
• International Account and Project Services
• Collaboration across nations, languages and time
  zones
• Global project and asset management ..

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Benefits

• Truly integrated solutions
• Planning, acquisition, implementation and
  management of clients IT requirements
• Large service organisation guarantees continuity
  of service
• Consistent high quality of service level,
  regardless of country or location
• Experience of servicing complex global
  organisations
• Vendor independence

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Benefits

• Partnership with a wholly integrated global
  service provider
• A consistent offering and seamless processes
• Working with a set of global clients ensures
  understanding of all current technology
  infrastructures
• Economies of scale, providing competitive
  advantage and optimising IT investment
• Reduced IT ownership and investment costs
• Single point of contact for all client
  requirements..