ECommerce Amazon'com

1
E-CommerceAmazon.com

• Brandie Cazimero
• Kyla Kitashiro
• Kyle Kiyonaga
• Walter Lam
• Jacky Li

2
Amazon.com

• E-commerce - buying and selling of products and
  services via the Internet
• Customer satisfaction is top priority
• Successful by incorporating IT and a personalized
  shopping experience
• Online everything store

3
Technical

• Extranet
• Definition
• EDI, the forefather of modern day Extranet
• How it works
• Database
• Definition
• Primary use
• Secondary use

4
Economic

• Competitive price
• Supply
• Demand
• International trade
• Weaknesses
• Free shipping
• Accumulated deficit

5
Political/Legal

• Business methods can be patented according to
  Federal Court of Appeals, 1998
• Amazon.com, Inc. v. Barnesandnoble.com, Inc.
• One-click patent controversy
• Consumer protection laws can be a hindrance for
  e-businesses

6
Social/Cultural

• Expanding consumer base pushes Amazon.com to
  expand product line
• E-businesses must cater to customers of all
  cultures
• Amazon.com, along with other click-only
  businesses, often face problems in customer
  service and expanding the markets

7
Hardware

• Servers
• Definition
• Use
• Routers
• Definition
• Use
• Firewalls
• Definition
• Use

8
Software

• Operating System
• Definition
• Use
• JavaScript
• Definition
• Use
• Secure Socket Layer
• Definition
• Use

9
Procedures

• Best Practices
• Think about your e-business as a business, and
  apply the same discipline
• Use customer data to give each individual a
  personalized shopping experience
• Provide as many payment options as your customers
  need

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Procedures cont.

• Make your transaction process easy and smooth
  from homepage to checkout, failed transactions
  are money in your competitions pocket
• Be prepared to change your business rules and
  processes to meet emerging trends
• Integrate online and offline channels, taking
  advantage of the best features of each

11
People

• Top E-commerce Businesses
• Amazon.com
• eBay
• Yahoo
• Monster.com
• AOL-Time Warner

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Closing

• E-Commerce
• Leading online retailer
• Amazons Strategy