Netgen

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• Netgen
• (16-22 year olds, grown up with the web
  expectations)
• Kathy Collier, Australian National University

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Overview

• Background Information
• Information Services
• Technology
• Physical Space

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The Australian National University

• 13,487 students representing 94 countries
• 8,179 undergraduate
• 5,206 postgraduate
• 102 non award
• Around 3,600 staff
• Approximately 1,440 academic staff

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Student Age Profile
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Library (Scholarly Information Services)

• Part of Division of Information
• 13 programs
• Has five main physical locations each with a
  special subject focus
• Menzies (Asia Pacific collections)
• Hancock (science collections)
• Chifley (social sciences and humanities
  collections)
• Law
• Creative Arts (fine art and music collections)
• Print Repository
• Information Commons

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Organisational Arrangement
Scholarly Information Resource Management
Program (SIRM)
Library User Services Program (LUS)
Functions
Direction (Planning, Strategies, Policies,
Procedures, Evaluation)
St a f f Re source s
Chifley
O pera t i o ns
Creative Arts
Hancock
Law
Menzies
Deliverables
September 2006
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Scholarly Information Resources

• 2.4 m volumes print, electronic, microform,
  theses, rare books
• Distributed system (physical and virtual)
• Physical locations (10)
• E-packages (296, licence agreements, all subject
  areas)
• Digital repositories (E-learning materials, exam
  papers, E-prints, theses, digital images, ANU E
  Press)
• Document supply
• 65,640 serial titles (approx) including 53,600
  electronic
• Prefer electronic to print format for serials
• Gradual move to electronic monographs (access and
  use arrangements)

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Access

• Available anytime, anywhere to ANU staff and
  students
• Off-campus access through EZProxy
• Many e-journals are linked in the ANU Library
  catalogue (http//library.anu.edu.au)
• Some databases have too many titles to catalogue
• Serials Solutions (http//www.serialssolutions.com
  ) facilitates access at title level

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Library Management System

• My Library Record
• View your loans
• Place holds
• Submit document supply requests without
  re-entering personal details
• View progress on document supply
• Change contact details
• Saved searches
• RSS feeds new books
• Courtesy notices that items are due back
• Metafind

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Library Services

• Open 82.5 hours per week in teaching time
• Electronic Resources 24 hour access
• Loans
• Reference
• Document Delivery
• Off-campus services
• Disabled users
• External Borrowers

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Usage
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Print Repository Service Delivery Model

• Accessing the material
• Online requesting service
• Retrieval of physical items
• Small reading room for users
• Pilot online article requesting service for
  pre-1990 serials
• Transportation of material
• Staffing arrangements

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Print Repository
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Reference Services

• Desks in each building
• Providing information on the Web
• Staff directly
• Ask a Librarian
• AskANU

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Training
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AskANU stats

• 54,411 Library queries
• 95.7 by Library staff
• 4.3 by Consultants

• 24,759 IT queries
• 29.2 by Library staff
• 70.8 by Consultants

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Library as space

• Repurposing between collections and student needs
• Group study big tables
• Individual
• Data power access
• Laptops -security
• Wireless
• Quiet noisier areas

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Why change the space?
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AskANU Library and IT queries
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Chifley foyer before and after
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Information Commons Space
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Information Commons Space
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Student space
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Group study area
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Group Study Rooms
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ILP a broadbrush module

• Who is IL at ANU
• Div of Information
• Library Staff
• Information Literacy Program
• AskANU IT
• Technical Specialists
• Colleges/Faculties
• General Staff
• Academic Staff
• Other Divisions
• Academic Skills
• Teaching Development
• Careers
• How is IL delivered?
• Generic/in curriculum
• Online
• At elbow
• Podcasts, virtual tours

• GILP Graduate IL Prog
• Incorporates
• Info Searching
• Info Technology
• Info Management
• Academic Writing
• Tutors Induction Program
• Offers
• Entry/exit audits
• Bundled/single sessions
• Grad Course Award
• Specialised support
• Generic/induction
• Online, at elbow, phone
• Staffed by
• All Libraries
• GILP specialists (Library IT)
• Casuals
• ANU Colleges

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Information Services for Students
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How we know what to do?

• Feedback
• Surveys eg Rodski
• Regular meetings with student associations
• Suggestions
• Via web, email
• Face to face at desks
• Observing how the students are using the space

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• Thank you any questions?
• Kathy Collier
• Program Leader Library User Services
• Kathy.Collier_at_anu.edu.au