ADM2372: Management Information Systems

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ADM2372 Management Information Systems

• Prof M Benyoucef
• benyoucef_at_telfer.uottawa.ca
• [phone], 4787
• Office DMS 6144

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• Mini-case 1
• Smart Systems and Smart Ways of Working Help
  Toyota Become Number One

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Goal

• To show you how organizations use information
  Systems (IS) to compete

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The auto industry

• Fact
• Auto industry known for its fierce competition
• Auto industry known for its demanding and
  unpredictable customers

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Toyota

• Sold 9 million cars in 2006
• Is set to surpass GM as the worlds largest
  automaker
• Relies on lean production -i.e., eliminate waste
  and optimize value

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Toyota Europe

• Production is driven by customer orders
• Build cars that customers want
• Uses an IS called Vehicle Order Management System
  (VOMS) to support its processes
• VOMS is built around Oracle E-Business Suite
  software

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Toyota Europe

• Order process supported by VOMS
• Customer selects a car options (tinted glass,
  navigation system, etc.)
• Dealer uses VOMS to configure a car with the
  selected options
• Dealer uses VOMS to locate the car in Toyotas
  supply chain
• Dealer uses VOMS to place the order
• Car shipped and invoiced, triggering all related
  accounting processes
• VOMS can be used to monitor an order

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Conceptual View
Toyota Europe Headquarters
Car Dealership
VOMS
Oracle E-Business Suite
Customer
VOMS Vehicle Order Management System
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It is not just about Technology

• Toyotas processes and IS promote agility,
  efficiency quality
• Technology alone (VOMS, Oracle E-Business suite)
  would not have provided a solution
• ISManagementOrganizationTechnology

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The MOT Framework