The AltiGen Story

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• The AltiGen Story
• The Product
• Ideal Customers

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About AltiGen

• Pioneer and developer of first All-in-One
  Converged Phone system (1996).
• Large Customer Base- More than 15,000 systems
  installed.
• Most awarded U.S. product (over 45 industry
  awards).
• Offices in California and Shanghai.
• AltiGen Profitable Fiscal 2004. 25 Year over
  Year Growth

Fremont
Shanghai
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Why Companies Choose AltiGen

• Powerful All-in-One Capability
• Mobility The most advanced on the market.
• Voice Over IP Connect remote employees or
  locations.
• Manageability AltiGen makes self-administration
  easy. AltiGen was the first phone system
  designed with the IT staff in mind.
• Accountability Companies use AltiGen as a
  real-time Report Card for monitoring and
  managing interaction with customers.
• Contact Center Capability. Companies affordably
  add advanced contact center capability to their
  AltiGen systems through affordable software.

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Avoiding Dead End Technology
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Before AltiGen

• Legacy System
• Design

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IP Gateway (VoIP)
Voice Mail System (VM) Automated Attendant (AA)
Automatic Call Distribution (ACD)
PBX
Computer Telephony Integration (CTI)
Call Detail Reporting (CDR)
Before AltiGen
Call Recorder (CR)
Out Call Routing (OCR)
Proprietary Phones
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With AltiGen All-in-One Capability
Extension Anywhere
Computer Telephony Integration
Voice Mail
Call Detail Reporting
Automatic Call Distribution
Call Recording
Automated Attendant
Voice Over IP
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All-in-One Capability

• Voice Mail
• Non-blocking integrated design provides voice
  resources for every connection or port. Every
  trunk and every extension can access voice mail,
  auto attendant, queuing at the same moment.
• 2000 Mailboxes per system.
• 2000 Hours of Voice Mail Storage per system.
• Zoomerang returns calls from voice mail, and then
  
• automatically returns to save, forward, delete
  or
• move to next message.
• Standard with System

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All-in-One Capability

• Auto Attendant
• 255 separate Auto-Attendant menus with unlimited
  menu level expansion.
• Standard with System
• Call Detail Reporting
• AltiGen provides Call Detail Reporting to manage
  and monitor all call activity.
• Standard with System

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Mobility

• One Number Access
• Allows specific callers to reach you at up to
  four different telephone numbers. If call isnt
  connected, caller has option of leaving message
  or dialing another extension. Standard with
  System.
• Voice Over IP
• AltiGen provides cost effective and easy to
  implement remote VoIP capability. Both the IP
  phone and soft phone automatically upgrade to
  match any system changes.

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Mobility- Extension Anywhere
Extension Anywhere
This powerful tool is standard with every
AltiGen system. It allows employees to activate
any telephone (cellular phone, home phone, etc.)
as an office extension. When your activated
phone rings, you see the Caller ID information of
the person calling your office extension. You
also have the ability to con- ference in another
extension or transfer the call, just as if you
were in the office. With Extension Anywhere,
mobile employees are never out of the office.
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Mobility- Extension Anywhere
Extension Anywhere
Customer
Office
Mobile
Home
Agent
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Manageability
Extension Anywhere
AltiServ was engineered from the ground up in
1994 with a revolutionary concept Allow the IT
Manager to administer the phone system as they
would other networking equipment. Since then,
AltiGen has led the way in providing simple and
intuitive system management. In addition, the
standard and advanced features for all employees
are extremely easy to learn and use. AltiGen
believes that advanced capability is most
successful when the business advantages are
clear, and employees find it simple to use.
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Accountability
Extension Anywhere

• AltiServ is capable of operating as the company
  report card. All activity may be monitored,
  managed
• and recorded.
• Allowing employees to be remote or mobile can be
  a tremendous productivity boost, or a risky and
  expensive gamble. AltiGen eliminates that risk
  with
• Call Detail Reporting. All call activity is
  tracked
• whether the employee is in the office, using
• Extension Anywhere or a VoIP telephone.

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Accountability
Extension Anywhere

• Centralized Recording
• AltiServs integrated centralized recording
  allows the
• the company to record a percentage of calls,
  calls by
• type,extension or every call in the company.
  Calls
• are archived to a separate database.
• Because the non-blocking system was designed
  with
• integrated voice resources, no additional
  hardware is
• required.
• In the past, companies have paid 15,000 to
  50,000 to
• connect add-on recording systems. With
  AltiServ, its
• possible with software!

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Accountability
Extension Anywhere

• Centralized Recording
• Calls are retrieved and managed using VR
  Manager

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AltiGen Office Phone Systems
Below 50 Ext.
Below 100 Ext.
Below 200 Ext. Call Centers

• AltiServ 1 IP
• Includes 1 VoIP Card
• 4 Expansion Slots
• Single Hard Drive

• Alti-Office 2G
• 9 Available Slots
• 2 Hard Drives
• RAID 1

• Alti-Office 3G
• ACM-Platform3G
• 15 Available Slots
• RAID 5
• Hot Swappable Hard Drives
• and Power Supplies
• HyperThreading CPU

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AltiGen Phones
Alti-IP 600H Alti-IP 600PH
AltiTouch 500
Standard Analog
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AltiGen Software
AltiView- For all Employees
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AltiGen Software
AltiAgent- For Employees in ACD Groups
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AltiGen Software
AltiSupervisor- For the Workgroup Manager
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AltiGen Software
AltiConsole Operator Software
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AltiGen Software
Administrator For the System Manager
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Ideal Customers

• Those with sales and service organizations
• Those with traveling employees
• Those with Contact Centers
• Those with multiple locations
• Those with full or part time remote workers
• Companies with a need to record calls
• Companies focused on providing top customer
  service

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Branch Office
AltiGen Soft Phone
Network Switch
AltiGen IP Phone
AltiGen Administration Software
AltiGen All-in-One IP PBX
AltiGen CTI Software
AltiGen IP Phone
AltiGen Analog Phone
ExtensionAnywhere
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AltiGen Contact Center Feature Comparison

• AltiContact Manager
• Skills-Based Routing
• Priority Queuing
• Caller ID/Name Routing
• Announce Queue Position
• Announce Wait Time
• Announce Agent Name or ID
• Quit Queue Options
• 3 Overflow options

• AltiServ PBX
• Full PBX feature set
• Self-Administration
• Software
• IP Phone/Analog Phone
• Voice Mail with Zoomerang,
• and 1 Number Access
• Unified Messaging
• 256 Auto Attendants
• 2000 Voice Mailboxes
• Uniform Call Distribution

• AltiServ Contact Center
• Enhanced Automatic Call
• Distribution
• 4 Call Distribution Options
• Real-Time Status and Statistics
• Performance Reporting
• Silent Monitoring Barge-in
• 2 Overflow options
• Agent Desktop Screen Pop
• Supervisor and Agent Software