Army Community Service ACS Relocation Readiness International Spouse Support Group

1
Army Community Service (ACS)Relocation
ReadinessInternational Spouse Support Group

• Baseline The Fort Campbell Army Community
  Service International Spouse Support Group was
  established in March 2003. The International
  Spouse Support Group is a multicultural,
  multi-ethnic group. The group provides support
  to foreign-born spouses in the Fort Campbell
  area. The main goal of the group is to bring
  together foreign-born spouses for an informal
  gathering, to share information such as learning
  English as a second language, acquiring American
  Citizenship, obtaining a resident alien card
  and/or drivers license, adjusting to life in
  America, raising bilingual children, and issues
  pertaining to cultural adaptation. The countries
  of Japan, Korea, Germany, Panama, Philippines,
  Mexico, Africa, France, New Zealand, and Norway
  are represented. The group has participated in
  organized picnics, a 4th of July barbecue,
  Concerts in the Park, baby showers, cooking
  classes, sewing classes, practicing "speaking
  English the American way", and learning
  Polynesian dances. Three spouses attended the
  first meeting in March. The group has since
  increased to 16 members.
• End State Participation is expected to grow as
  further events are added.
• Savings N/A
• Expected Completion Date Continuous
• Current Status Group was originally scheduled
  to meet monthly. However, due to the enthusiasm
  of its participants, the group now meets
  bi-monthly.
• Organization POC Mary Young, Relocation
  Assistant, 798-6313.

2
Army Community Service (ACS)Installation
Volunteer ProgramInstallation Volunteer
Initiative

• Baseline Fort Campbell currently has over 3200
  active volunteers which can be found within
  Family Readiness Groups, Army Community Service,
  Chapels, Schools, Scouting,etc. With inadequate
  space and minimal support to the program
  ,volunteers will soon lose interest in giving of
  their time.
• End State By providing a larger handicapped
  accessible bldg, and implementing the Volunteer
  Advisory Council we will be able to reach out to
  our customers to identify the need to increase
  our volunteer corp.
• Savings FY 03 6,880.082.28, 447097 hours
• Expected Completion Date Continuous
• Current Status The IVC office and FRC will be
  moving to the Campbell Club which will provide
  the much needed space for volunteers, classes and
  functions, thus offering better customer service
  and opportunities.
• Organization POC Kim Hooks, ACS, IVC, 798-3843

3
Army Community Service (ACS)Financial
ReadinessConsumers Affairs Office (CAO) One Stop

• Baseline Serves Fort Campbell community as a
  one stop shop by acting as a liaison with the
  Better Business Bureau (BBB), consumers, and
  local businesses. We assist soldiers, family
  members, retirees, and DOD civilians with
  mediation and resolution on consumer complaints
  and maintain a database of consumer complaints
  categorized as resolved, unresolved, and
  unfounded. CAO Reviews proposed contracts for
  vehicles, rental property, warranties, insurance,
  and investments prior to signing and advises
  clients on large purchases and administers
  pre-purchase budgets.
• End State CAO will save soldiers and families
  thousands of dollars through consumer awareness
  and education.
• Savings Through contract reviews and resolution
  of consumer complaints we have saved soldiers
  over 50,000.
• Expected Completion Date Continuous
• Current Status Continue assisting soldiers and
  families with consumer issues
• Organization POC Betty Geren, Financial
  Readiness Program Manager, DSN 635-7869

4
Army Community Service (ACS)Financial
ReadinessCode of Ethnics

• Baseline Fort Campbell Consumer Affairs Office
  (CAO) initiated talks with local businesses to
  encourage enforcement of quality and fair
  business practice and established the business
  Code of Ethics for the Clarksville Automobile
• Dealers Association in April 2001. The
  participants of the business Code of Ethics
  agreed to abide by business integrity, fairness,
  disclosure, and self regulation, which has
  decreased the number of unresolved consumer
  complaints by 45. As a result of the success
  from the original Business Code of Ethics
  the business Code of Ethics for the Insurance
  and Financial Professionals in May, 2003 was
  established.
• End State Code of Ethics will deter thousands of
  soldiers and families from utilizing services
  from unethical businesses.
• Savings Education of soldiers and self
  regulation of Code of Ethics participants has
  created and estimated savings of 100,000.
• Expected Completion Date Continuous
• Current Status Continued savings for soldiers
  and families and a possible extension of Code of
  Ethics to additional industries.
• Organization POC Betty Geren, Financial
  Readiness Program Manager, DSN 635-7869

5
Army Community Service (ACS)Family Readiness
CenterFamily Readiness Program

• Baseline The Family Readiness Center (FRC)
  currently acts as a resource to the more than 220
  registered Family Readiness Groups (FRG) at Fort
  Campbell.
• Services we offer include Family Readiness Group
  Leaders Training, Operation READY Deployment
  training (alternating day and night on a monthly
  basis), assistance with Fundraising activities,
  three Internet Accessible computers, a copy
  machine, binding machine, information mailboxes
  and classroom space available for meetings.
• In July 2003, The Family Readiness Center
  initiated a new support program to benefit the
  Family Readiness Groups Leaders of Fort Campbell
  (FRGLSG). The idea was well received. Sessions
  will continue every other month, alternating
  between day and evening sessions.
• In August 2003, The FRC began coordination of the
  Fort Campbell Womens Conference to be conducted
  on 12 November 2003. One hundred and twenty five
  wives of active duty soldiers will have the
  chance to participate. The conference will offer
  a variety of workshops, designed to celebrate the
  military wife and her accomplishments. Interest
  has been overwhelming.
• In September 2003, the FRC started offering the
  FRG leaders training in a one day Saturday
  class, making completion easier for people with
  childcare or work schedule challenges. There
  have been two sessions offered, to date, and will
  continue on an as requested basis.
• In September 2003, the FRC created a specialized
  training for FRG Points of Contact/Key Callers.
  There appeared to be a need for this special
  training to better equip these volunteers with
  the knowledge to be effective resources for
  families in need. We have incorporated this
  training into the FRG Leaders training sessions,
  also.
• End State The FRC will continue to provide
  assistance to FRG Leaders, Commanders and Family
  Members. We will continue all existing training
  and create new training, as needed.
• Savings N/A
• Expected Completion date Continuous
• Current Status FOR FY 03 255 students
  attended the FRG Leaders training and the
  Operation Ready Deployment training. There were
  2 sessions of Full Day Saturday training at which
  a total of 66 students attended. There were 2
  sessions of the FRGLSG, with a total of 114
  persons in attendance. Projections for FY 04 are
  FRG Leaders Training and Operation READY
  Deployment classes to resume in January 2004.
  FRGLSG sessions will continue every other month,
  with the next one scheduled for 21 November 2003.
  
• Organization POC Leona Ferrell 270-798-3849,
  leona.ferrell_at_us.army.mil

6
Army Community Service (ACS)Family Advocacy
Family Advocacy Initiative

• Baseline The Fort Campbell Family Advocacy
  Program (FAP) currently relies entirely on Office
  of Secretary of Defense (OSD) funds to operate
  the FAP. In FY 03, 1,077.000 in OSD funds were
  expended for the program.
• End State FAP expenditures continue to increase
  from year to year due to ongoing implementation
  of new programs and services required as a result
  of the recommendations made by The Domestic
  Violence Task Force (eg, Victim Advocate Program)
  as well as increases in Civil Service salaries
  each year. Meanwhile OSD funding for the FAP has
  not increased across the board since 1995. Fort
  Campbell is to the point to where we cannot
  continue to offer all of the present services and
  more to come without an increase in funding.
  There are five FAP positions within ACS. Placing
  these five positions on the ACS TDA as authorized
  positions would ensure that needed additional
  funds for the FAP would be available from ACS OMA
  dollars.
• Savings Continue to provide required FAP
  services to Fort Campbell families. Dollar
  savings are immeasurable.
• Current Status Some discussion of FAPM's salary
  being paid in FY 04 with ACS OMA funds. ACS FAP
  positions at present are not authorized positions
  on the ACS TDA resulting in a loss of dollars to
  the installation.
• Organization POC Louie Sumner, Family Advocacy
  Program Manager, 798-4191.

7
Army Community Service (ACS)Outreach Program
Partnerships With Armed Services YMCA

• Baseline In accordance with AR 608-1 the
  Mission of the Fort Campbell Army Community
  Service (ACS) Outreach program is to coordinate
  and provide ACS programs and services to Junior
  Enlisted Family Members, 1st Term soldiers and to
  assist family members that have a need but are
  least likely to seek out our services in the ACS
  building.
• End State Develop a partnership agreement with
  the Armed Services Young Mens Christian
  Association to operate a Junior Enlisted Family
  Center that will focus on our target audience.
  Our target population is 1st term families who
  have the greatest need but are least likely to
  seek out and take advantage of ACS services until
  they have reached a state of crisis. This
  partnership provides a center that can be
  utilized as a satellite outreach center for ACS.
  This will better allow us to provide the classes
  and services needed to meet the scope of the ACS
  Outreach mission. Our paid and volunteer staff
  as well as our resources are very limited. This
  initiative will allow Fort Campbell to meet the
  needs of at least 50 more of our targeted
  audience than we are currently accommodating,
  while saving valuable resources and dollars. It
  will also allow us to offer an after school
  program known as Operation Hero that will
  provide valuable mentoring and tutoring services
  to our military children.
• Savings Estimated cost avoidance savings per
  year is 397,474.73
• Expected Completion Date Oct 02
• Current Status In Place
• Organization POC Tammie L. Wommack, Family
  Assistance Coordinator, DSN 635-9516

8
Army Community Service (ACS)Exceptional Family
Member ProgramEFMP Summer Camp

• Baseline Fort Campbell Army Community Service
  Exceptional Family Member Program has the largest
  Summer Camp for children with Specials Needs. The
  camp is designed for children who are physically,
  mentally, emotionally and intellectually
  challenged. Camp participants range from age 3 to
  21. They participate in a fun filled 2 week
  Summer Camp that is sponsored by volunteers
  post-wide.
• End State This program hosts 200 Special Needs
  children, youth, and young adults and more than
  300 soldiers and civilian volunteers installation
  wide. The program allows the campers to be
  challenged and entertained by our program of
  games, arts and crafts, swimming and field
  trips.
• Savings Immeasurable
• Expected Completion Date July 2004
• Current Status Planning for Summer Camp 2004
• Organization POC Sharon Fields, ACS EFMP
  Manager, DSN 956-3738