Your Care, Your Record

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Choose and Book(A beginners guide to the
National Programme for IT)

• Peter Appleton
• Clinical Lead Business Manager
• NHS Connecting for Health

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Choose and Book Whats in it for me?
Patients will have the opportunity to choose
..a date
..a time
..a location of their appointment
..within 1 working day of the decision to refer !!
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Typical paper referral pathway1 to 6 days
without an appointment(can be 3 weeks to receive
appt)
Consultation (referral identified)
Appt slot agreed with pt
Hospital process is equally complex...
GP dictates letter onto Dictaphone
notes and Dictaphone tapes collected
GP enters consultation notes into practice system
GP dictates letter to secretary
letter typed up
GP completes proforma, sent to secretary
electronic copy letter stored in practice system
Hard copy printed out
Hard copy sent to GP for signature
referral details entered into practice system
1. Faxed to hospital
2. Pt takes copy to hospital
signed copy collected by pt
signed copy returned to secretary
4. Many referrals are posted to hospital
signed copy placed in trust Zip wallet
3. Collected by courier
Hard copy filed
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Choose and Book pathway to getting an
appointment Total time lt 1 day !!
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Choose and Book Patient access

• Use your unique appointment Reference Number and
  password to access Choose and Book
• at your GP surgery
• over the telephone
• over the Internet
• Telephone [phone] to discuss your choice
  options and to book, query, cancel or amend the
  appointment
• Information to support your choice, and to book,
  query, cancel or amend the appointment using the
  internet at www.nhs.uk/healthspace

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www.nhs.uk

• Supports patients Choice
• Direct link to Choose and Book
• Single point of access to the NHS, and health
  information on the Internet
• Assists patients in making decisions to support
  their choice
• Same information is used by the by NHS call
  centres to support patient choice

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Choose and Book Summary of benefits

• Patients can choose the location of their care
• Patients can book an appointment at a time to
  suit them and can do this immediately
• It gives patients certainty reducing the stress
  that comes from waiting for an appointment to
  arrive in the post
• It lets the patient get involved in their
  treatment pathway
• It delivers a consistent level of service across
  the country
• It offers a high degree of safety, and much
  greater confidentiality than at present
• More patients do turn up for their appointment.
  Reducing DNAs and wasted time/admin for the
  hospitals
• Easy access to Choose and Book, (GP surgery,
  telephone, internet)
• Informed Choice via www.nhs.uk
• More patient centred NHS

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Choose and Book Questions.?
Peter Appleton Clinical Lead Business Manager NHS
Connecting for Health