Week 1

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Week 1 Applied Business Management

• Course Introduction
• What is Organizational Behaviour?

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(No Transcript)
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MRK360 Applied Business Management

• Our plan for today
• A new course why?
• Introductions
• Review course outline
• Course expectations and topical outline
• Next Class Chapter 1

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What is Organizational Behaviour?
Questions for Consideration

1. What is organizational behaviour?
2. What challenges do managers and employees face in
   the workplace of the 21st century?
3. How does knowing about organizational behaviour
   make work and life more understandable?
4. Isnt organizational behaviour common sense? Or
   just psychology?
5. What are the building blocks to understanding
   organizational behaviour?

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Organizational Behaviour

• . . . a field of study that investigates how
  individuals, groups and structure affect and are
  affected by behaviour within organizations, for
  the purpose of applying such knowledge toward
  improving an organizations effectiveness.

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Why Do We Study OB?

• To learn about yourself and how to deal with
  others
• You are part of an organization now, and will
  continue to be a part of various organizations
• Organizations are increasingly expecting
  individuals to be able to work in teams, at least
  some of the time
• Some of you may want to be managers or
  entrepreneurs

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Group Exercise

• In groups of three try to group with people you
  dont know
• Introduce yourself to each other
• The BEST job youve ever had
• The WORST job youve ever had
• You will be introducing each other to the class!

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Course Overview

• Subject Outline/Topical Outline
• Evaluation
• Tests 2 of them 20 each
• Assignments 4 of them 5 each
• Business Plan 25
• Participation 15

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Assignments 20

• Will be handed out and completed (usually) in
  class on the day indicated in the topical outline
• Some will be completed in groups, some individual
• If you are not in class you wont be in a group
  you will not be able to submit the assignment
• Will be based on the chapters and material
  covered in previous weeks you will not be able
  to complete the assignment if you have not
  completed the readings!

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Participation 15

• Participation DOES NOT equal attendance so you
  can attend every single class and still score 0
  on participation.
• Participation is assessed by
• Participation in class discussions
• Bringing relevant topics/newspaper articles to
  class for class discussion
• Being prepared to discuss relevant newspapers
  brought in by others/professor

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My Expectations

• That you come to class prepared
• That you participate, question and discuss
• That you deliver things professionally and on
  time
• That you have some fun

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What you can expect from me

• Be here and prepared
• Available as a resource - quick response
• Fair evaluation
• Open to your ideas
• Committed to your success
• Have fun!

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Chapter 1
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Exhibit 1-1 Challenges Facing the Workplace
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Todays Challenges in the Canadian Workplace

• Challenges at the Individual Level
• Job Satisfaction
• Empowerment
• Behaving Ethically
• Challenges at the Group Level
• Working With Others
• Workforce Diversity

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Todays Challenges in the Canadian Workplace

• Challenges at the Organizational Level
• Productivity
• Developing Effective Employees
• Absenteeism
• Turnover
• Organizational Citizenship
• Competition From the Global Environment
• Managing and Working in a Global Village

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Productivity

• Productivity
• A performance measure including effectiveness and
  efficiency
• Effectiveness
• Achievement of goals
• Efficiency
• The ratio of effective work output to the input
  required to produce the work

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Effective Employees

• Absenteeism
• Failure to report to work
• Turnover
• Voluntary and involuntary permanent withdrawal
  from the organization
• Organizational citizenship behaviour
• Discretionary behaviour that is not part of an
  employees formal job requirements, but is
  helpful to the organization

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How Will Knowing OB Make a Difference?

• For Managers
• Knowing organizational behaviour can help you
  manage well and makes for better corporations.
• Managing people well leads to greater
  organizational commitment.
• Finally, managing well may improve organizational
  citizenship.

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How Will Knowing OB Make a Difference?

• For Individuals
• What if Im not going to work in a large
  organization?
• The theories generally apply to organizations of
  any size.
• What if I dont want to be a manager?
• To some extent, the roles of managers and
  employees are becoming blurred in many
  organizations.
• While self-employed individuals often do not act
  as managers, they certainly interact with other
  individuals and organizations as part of their
  work.

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Bottom Line OB Is For Everyone

• Organizational behaviour is not just for
  managers.
• The roles of managers and employees are becoming
  blurred in many organizations.
• Managers are increasingly asking employees to
  share in their decision-making processes rather
  than simply follow orders.
• OB applies equally well to all situations in
  which you interact with others on the basketball
  court, at the grocery store, in school, or in
  church.

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Exhibit 1-3 Toward an OB Discipline
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The Rigour of OB

• OB looks at consistencies
• What is common about behaviour, and helps
  predictability?
• OB is more than common sense
• Systematic study, based on scientific evidence
• OB has few absolutes
• OB takes a contingency approach
• Considers behaviour in context

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Beyond Common Sense

• Systematic Study
• Looking at relationships, attempting to attribute
  causes and effects and drawing conclusions based
  on scientific evidence
• This means data are gathered under controlled
  conditions, and measured and interpreted in a
  reasonably rigorous mannerrather than relying on
  common sense.

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Exhibit 1-4The Layers of OB
The Organization
Change
Organizational culture
Decision making
The Group
Leadership
Power and politics
Negotiation
Conflict
Communication
Groups and teams
The Individual
Motivating self and others
Emotions
Values and attitudes
Perception
Personality
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Summary and Implications

• OB is a field of study that investigates the
  impact that individuals, groups, and structure
  have on behaviour within an organization.
• OB focuses on improving productivity, reducing
  absenteeism and turnover, and increasing employee
  job satisfaction and organizational commitment.
• OB uses systematic study to improve predictions
  of behaviour.