The Right Look The Right Parts The Right Choice'''

1
The Right Look The Right Parts The Right
Choice...
The Right Look The Right Parts The Right
Choice...
2
Fleet Program
Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
3
When it comes to providing for the Fleets
Customer... The 1 choice is HD
America
Fleet Program
Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
We put together the most complete
Fleet Programs in the Industry.
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
4
What does the Program Cover?
Fleet Program

• Consistent Pricing - Get the same price for every
  item at each of the over 500 HD America outlets
  throughout world.
• Local Availability and Delivery - Parts are
  delivered to all your locations from a local HDA
  member. Typically on the same day of your order.
• National Warranty - Get no-questions-asked
  warranty service at every HD America distributor.
  Buy it in New Jersey and get warranty replacement
  in California - no problem.

Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
5
What does the Program Cover?
Fleet Program
Continued

• National Preferred Fleet Advantage Card - Issued
  to you to facilitate warranty and to expedite
  service throughout the HD America network. Over
  400,000 heavy duty vehicles are currently covered
  by this card. This takes care of your driver's
  billing, credit and pricing on the road.
• Local or National Billing - A program designed to
  bill and deliver to your specific requirements.
  In most cases we can do it anyway you want it.
• 24 Hour On-Call Availability - We understand the
  need for emergency parts delivery. Parts are
  available to meet your every need.

Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
6
What does the Program Cover?
Fleet Program
Continued

• Product Training and Professional Clinics -
  General training programs to be sure your
  employees receive periodic updates to maintain a
  high level of technical expertise. We have over
  3,000 trained technicians across the country.
• Total Program Coordination - This program is
  designed to involve HD Americas distributors in
  every level of your organization, so everyone is
  "part of the team".
• Competitive Prices - Compare our pricing and
  you'll see we are competitive in the market place.

Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
7
What does the Program Cover?
Fleet Program
Continued

• Widest Range of Products - We offer one-stop
  shopping with bumper-to-bumper coverage. Again a
  comparison will show we are the best.
• Over 300,000,000 Million Parts Inventory -
  Complete bumper-to-bumper coverage.
• Employee Training and Certification Assistance -
  This program operates through our members and our
  vendors to help your employees meet certain
  certification requirements.

Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
8
What does the Program Cover?
Fleet Program
Continued

• Products and Vendors with a Proven Quality
  Reputation - Every name in our list of vendors is
  a recognized quality manufacturer.
• Over 500 Distributor throughout the world - No
  other organization offers this kind of coverage
  in the heavy duty parts market.
• Fewer Suppliers to Deal With - There's no need to
  have your people chase all over the country for
  parts. We'll be there with what you want.

Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...
9
What does the Program Cover?
Fleet Program
Continued

• Distributors are Recognized as Leaders in Their
  Territories - Every HD America distributor is a
  quality operation. We have the most experience
  personnel in the country to solve your problems
  and service your needs.
• Heavy Duty Specialists - Every distributor is
  dedicated to the Heavy Duty Parts Industry.
• Local HD America Representation Sells and
  Services the Programs at the "First Line" in Your
  Organization - We get acceptance from your
  employees because our programs are put together
  with your whole team "in the loop". We are
  dedicated to establishing a true partnership with
  your organization.

Introduction
National Customer Satisfaction Agreement
Fleet Programs
SUB - Distributors
Service Partner Program
Roadside Service Program
HDATA
The Right Look The Right Parts The Right
Choice...