Management Information Systems CIS 3380

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Management Information SystemsCIS 3380

• Enterprise Level
• CRM (Customer Relationship Management)
• OracleSiebel
• Presented By Miranda Rousset

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About OracleSiebel

• Oracle has recently completed its acquisition of
  Siebel. Learn More
• Oracle's business is informationhow to manage
  it, use it, share it, protect it. For nearly
  three decades, Oracle, the world's largest
  enterprise software company, has provided the
  software and services that let organizations get
  the most up-to-date and accurate information from
  their business systems.
• Siebel Systems is the world's leading provider of
  solutions that help organizations of all sizes
  optimize their people, processes, and technology
  around their customers, leading to outstanding
  customer experiences and superior business
  results.
• "Siebel's expertise with industry-specific
  customer-facing applications combined with rich
  analytics will not only serve as the centerpiece
  of our CRM strategy for Oracle Fusion
  Applications, but can also be used to extend our
  current customers investments today," said Oracle
  President Charles Phillips.

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What Does Siebel Do?

• The key measure of our success is our customers'
  success. Siebel Services is dedicated to ensuring
  your Siebel investment delivers outstanding
  business results. We work closely with you to
  combine strategy, data, people, processes, and
  technology to build your business around your
  customers. One of the ways we do this is with the
  Customer Experience Blueprint. (from
  www.Siebel.com)
• This 6-stage plan helps you achieve business
  results quickly, cost-effectively, and at the
  lowest possible risk. To learn more about how our
  services support the six stages of the Customer
  Experience Blueprint, click here.

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• With 11 years of experience working with over
  4,000 of the world's leading companies, Siebel
  Services professionals are uniquely qualified to
  help companies address many of the challenges
  they might face in building their business around
  the customer.
• Siebel Services provides the entire spectrum of
  services to help you successfully deploy your
  Siebel solution and achieve your desired business
  results.
• Siebel Systems developed the Customer Experience
  Blueprint to provide companies with a
  comprehensive approach for deploying
  customer-facing solutions. Just as a blueprint
  guides a contractor through each phase of
  construction, the Customer Experience Blueprint
  guides you through a six-stage framework for
  developing and implementing customer-facing
  solutions.

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Popular OracleSiebel Users!
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What is CRM?

• CRM is an integrated approach to identifying,
  acquiring, and retaining customers. By enabling
  organizations to manage and coordinate customer
  interactions across multiple channels,
  departments, lines of business, and geographies,
  CRM helps organizations maximize the value of
  every customer interaction and drive superior
  corporate performance.

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OracleSiebel and CRM ?

• Oracle and Siebel It will always be about the
  customer
• To learn more read this letter written January
  31, 2006 to customers from Oracle President
  Charles Phillips outlining the benefits of the
  combination
• "The acquisition of Siebel by Oracle provides us
  with a single partner for the best technology
  solutions to meet our CRM needs for the
  foreseeable future. Barry Libenson, Vice
  President and Chief Information Officer,
  Ingersoll-Rand Company

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What Products?

• Siebel Products
  Complete Product List
• Marketing Automation
• Sales Force Automation
• Call Center and Service
• Self Service eBilling
• Customer Order Mgmt.
• Partner Relationship Mgmt.
• Industry Solutions
• CRM OnDemand
• Business Analytics
• Hosted CRM
• Hosted Contact Center
• Small and Medium Business
• Customer Data Integration
• Component Assembly

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What is Siebel CRM OnDemand?

• Siebel CRM OnDemand is an innovative, low-risk,
  flexible, hosted customer relationship management
  (CRM) solution brought you by the company that
  invented CRM Siebel Systems.
• With Siebel CRM OnDemand, you can you can easily
  evolve your customer relationship strategy using
  the industrys premier CRM solution with little
  or no up-front IT investment. More robust
  deployments can take advantage of Siebels
  extensive services offerings based on leading
  CRM best practices to assist with custom
  implementation and integration requirements.
• The result is that Siebel CRM OnDemand provides
  businesses of all shapes and sizes with a
  centralized repository of customer data and a
  real-time snapshot of all customer interactions.
  So no matter what your CRM requirements are,
  Siebel CRM OnDemand accelerates business value
  and lowers overall Total Cost of Ownership.

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Siebel CRM OnDemand

• To see how Siebel CRM OnDemand works visit
  http//www.crmondemand.com/products/tour.jsp
• and view many demos, showing how Siebel CRM
  OnDemand improves business processes in every
  industry, for every job role. Watch CRM OnDemand
  improve the daily activities of managers, sales
  representatives, marketing professionals and
  customer service agents.

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Who Uses CRM OnDemand?

• Izmocars improves opportunity tracking and
  ensures consistent prospect communications across
  presentations, proposals, and follow-up emails
  through Siebel CRM OnDemand.
• "We needed sophisticated pricing models,
  powerful workflow tools, and excellent reporting
  capabilities, and the other on demand CRM
  solution couldn't deliver any of that." Tej
  Soni, President, izmocars
• Case Study  

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Who is Izmocars?

• izmocars is a rapidly growing provider of
  visually rich animations and interactive tools
  that help online auto retailers communicate more
  effectively with their customers. In mid-2004,
  the company decided to implement and deploy a
  customer relationship management (CRM) solution
  because its current solution was not meeting the
  needs of the sales force and was too costly in
  terms of IT infrastructure and support.

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• Continental Dispatch delivers emergency roadside
  assistance with Siebel Contact OnDemand.
• "Before using Siebel Contact OnDemand, I wouldn't
  have believed something so simple, yet so
  powerful, was even possible." Sam Landers,
  Partner, Continental Dispatch
• Case Study  

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Who is Continental Dispatch?

• Founded in 1991 by local law enforcement agents
  in Lafayette, Louisiana, Pop-A-Lock provides 24/7
  on-call car door unlocking, as well as
  full-service locksmithing and traditional
  roadside assistance such as flat tire repair,
  gasoline delivery, and jump starts. With 105
  franchise locations throughout the continental
  United States, Pop-A Lock uses Continental
  Dispatch to provide 47 of these franchises with a
  virtual network of call center agents working out
  of their homes. We looked at upgrading our
  hosted call management system and found that
  Siebel Contact OnDemand had everything we needed
  at a price that made sense.
• Siebel Contact OnDemand is a hosted contact
  center solution offered as built-in functionality
  in Siebel CRM OnDemand or as a stand-alone
  solution that can be integrated with on premise
  Siebel CRM solutions or third-party applications.

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Summary

• With my extensive research on OracleSiebel, I
  have learned more about what CRM is all about.
  OracleSiebel is a company helping many other
  companies to provide better customer service at
  an affordable price.

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References

• http//www.siebel.com
• http//www.oracle.com