Business Process Monitoring

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Business Process Monitoring The Next Generation
Application Monitoring Tool NCOAUG February
5,2000 Robert J. Rentz Vice President
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Agenda

• Background
• Current State of Monitoring Tools
• Current Gaps with Monitoring Tools
• Driving Value to Business Process Owners
• BP Monitoring Example
• Conclusions

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Background

• Technology requires constant monitoring
• Multiple servers aggravated the problem
• The Internet exposed performance issues to the
  outside
• Need quick resolution to problems
• 24x7 availability of the experts

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Current State of Monitoring Tools

• Technology Based Monitoring
• Space Utilization
• Hardware Performance
• Bandwidth Peak Usage
• Number of Users
• Database Availability
• Listener Availability
• Server Availability

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Current State of Monitoring Tools

• Alerts and Notifications
• Link a problem state to a role
• Page and e-mail notification
• Escalation process
• Automatic resolution scripts
• Restart database
• Restart listeners
• Add datafiles
• Etc.

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Current Gaps with Monitoring Tools

• Technology focused
• Do not link to business related functions and
  processes
• Assumes that technology based issues are what is
  critical to monitoring an e-enterprise.
• Does not directly help non-technical end users,
  managers, or executives.

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Driving Value to Business Process Owners

• Business processes are captured in e-enterprise
  systems.
• Business processes can fail for more than just
  technical reasons.
• Business process owners should be alerted when
  their business process breaks.
• Correcting a business process is just as
  important as correcting a technical failure.
• Both technical and non-technical issues should be
  linked to capture the complete business process.

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BP Monitoring Example

• Business Process Monitor
• Focused on Business Processes
• Contains individual parameters (tasks) that are
  linked to form a process.
• Parameters can be technical and non-technical.
• Contains Tips for resolving problems.
• Highlighted for easy recognition.
• Customized to business needs

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Conclusions

• Tools for monitoring technical issues are very
  robust.
• Business process monitoring is just as important
  as performance monitoring.
• Business process monitoring tools now enable
  business managers to track their process
  performance.
• Process parameters can be modified to address
  specific goals and objectives.
• There is now a complete picture of the entire
  e-enterprise for both technical and business
  related performance issues.

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Business Process Monitoring The Next Generation
Application Monitoring Tool Robert J.
Rentz Vice President [phone] Rrentz_at_spectr
um-ebusiness.com
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