The Power of the Portal

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The Power of the Portal
John Quirk VP Enterprise Services PSC Group, LLC
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• Personalization
• Roles

• Search
• Notifications

CONTEXT

• Discussions
• Chat
• Messaging
• e-Workspace

• Documents
• Databases
• Intranet
• Internet

Portal
COMMUNITY
CONTENT

• Buying/Selling
• Customer Support

• Supply Chain
• Legacy Systems

COMMERCE
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The Value of Context Information Command
Control Information At the Glass Two
Perspectives on Portal Foundation for
SOA Understanding the Value
Natural, Intuitive, Adaptive User Experience
role-based
process- driven
in context
Agenda for Todays Discussion
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Content Progression Model
Adapted From Joseph Pine The Experience
Economy
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The Importance of Context
Right Time, Right Place, Right Person

• Technology does not provide Context
• Context is a product of Business
• Process
• KPIs / Metrics
• Business Rules
• Roles
• Taxonomy

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• Right TIME
• Right PLACE
• Right PERSON
• Right INFO
• Right FORMAT
• Right CONTEXT

Information Command Control
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GOAL
An integrated and configurable workplace
accessible from anywhere, anytime, via any access
method
Business Portals In Action
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IT Perspective
User Perspective
Integration at the glass
Personalization
Customization
Navigation
Single Sign On
Secure Access
People Awareness
Rapid, Role Based Deployment
Scalability and Reliability
Complicated World Elegant Interface
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Helps users connect applications more
easily. Clicking in one portlet sends data to
others works by matching data types to portlet
actions.
Simplified Integration Composite Applications
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Management Dashboards
PresenceAwareness
Natural, Intuitive, Adaptive User Experience
Sales ForceAutomation
Instant Messaging
Customer Relation Management
BusinessAlerts
Communication
E-Forms
role-based
Services
process- driven
Content Management
e-Mail
in context
Collaboration
DocumentManagement
eHR
E-Learning
Composite application or view, that delivers
services in the form of portlets , within a
security rich environment, in the context of a
business process
Composite products
ERP Information
Workflows
Syndicated Rates
Foundation for SOA
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Case Study

• 500M CAT distributor
• Problem/Pain
• Vendor was changing customer facing applications
  and needed a portal approach to tie it all
  together
• Project Overview
• WS Portal to ERP
• Project Benefits
• Due to Productivity Editors, increasing sales on
  line, self service

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Bringing Legacy to the Web

• 300M US Distributor of Conveyor Belts
• Problem/Pain
• Meeting Customer Demand for Access to Order
  Information
• Project Overview
• WS Portal to ERP
• Project Benefits
• Increased Orders, reduction in Customer Support
  Costs, Increased Sales of previously unused
  Inventory

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Case Study

• Recently acquired by Zurich Insurance- Client
  sells insurance to car dealerships.
• Problem
• manually scorecarding all brokers
• Project Overview
• Dashboard leveraging Websphere Portal to 15-20
  different databases
• Project Benefits
• Delivered 3M to bottom line first 6 months.
  Sales dramatically improved due to projected
  revenue based upon Brokers Portal.

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• Clear Purpose
• Clear, Reasonable Scope Think Weeks instead of
  months
• Executive Support
• Identified Communities of Users
• Proper Technology Selection
• Simple to understand and to use
• Concentrate Early Work on Nuts and Bolts
• Directory and User Services
• Integration
• Administration

Keys for a Successful Project
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• End-users get it Easy to use
• Integration at the glass
• Single Sign-On Login once see it all
• One place to go
• Foundation for SOA
• Reduced Cost easier training and deployment

Portals provide a Context for a variety of
important business systems processes.
Why Portals add Value
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• Q A

For Additional Information Contact John Quirk at
PSC Group jquirk_at_psclistens.com