Bo Dahlbom 1999 adb'gu'se

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Bo Dahlbom 1999 adb.gu.se

• Professor of informatics at Göteborg university
• Director of the Viktoria Institute
  www.viktoria.org
• Manager of research projects on Internet, mobile
  informatics, global infrastructures, IT and
  learning

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IT is a

• Revolution

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And everything is changing

• The world is changing
• Business life is changing
• Working life is changing
• Everyday life is changing
• Life is changing

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Society is Changing

• Life in the country
• Life in the city
• Life on the net

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The Industrial Revolution
Government statistics
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Industrial Work

• Competence reliability, punctuality, discipline
• Attending to machines in a factory. Work time and
  time off, vacation, work place, employed,
  unemployed, education, working life, retirement.
  
• A bureaucratic organization described by an
  organizational chart, a diagram.

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Machines, engineers, factories

• Machine, process, production, system
• Productivity, efficiency, quality
• The Factory Model
• The Factory Work Model

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It began with data processing

• Computing machines (45-65)
• Information systems and robots (65-85)
• Personal computing and copiers (85-90)
• Networks and workflow (90-95)

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And there was office work
Government statistics
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The offices grew

• Where industry has its products, administration
  has its documents
• Education, management, marketing, and so on, as
  document production
• Information processing as document management

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And were organized

• Office automation
• Processes, workflow, time
• Quality, TQM, BPR, ISO
• Maturity, learning, knowledge management

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But then there was...

• IT

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...and work became just TALK!

• From work dominated by machines and production to
  work dominated by people and conversation.
• Communicative capacity, personal initiative,
  availability, flexibility, tempo, and networking.
• Work, education and entertainment are mixed. Work
  goes on anywhere, anytime, on the market. Working
  places become meeting places.

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Email

• Usenet and news
• Groupware, Workflow management
• An intelligent telephone
• Chat, ICQ

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Webb

• A bulletin board
• Virtual worlds
• A place to meet
• A market stand

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Mobile IT

• Mobile phones
• Portable and wearable
• Personal digital assistants
• Mobile services

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The Power of Technology

• The farmers became extinct
• The offices just erupted
• Welcome to Talk Society

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Forecasting IT Use

• Computers in the future may weigh no more than
  1.5 tons. (Popular Mechanics, 1949)
• I think there is a world market for maybe five
  computers. (Thomas Watson, 1943)
• I have travelled the length and breadth of this
  country and talked with the best people, and I
  can assure you that data processing is a fad that
  wont last out the year. (The editor in charge
  of business books for Prentice-Hall, 1957)
• There is no reason anyone would want a computer
  in their home. (Ken Olson, chairman and founder
  of Digital)

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Future Archeology

• Mobile phones
• Intelligent agents
• Multimedia, speech technology
• Electronic commerce
• Smart cards

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To work is to meet

• From messages to meetings
• Interactive technology (IT)
• Arrange, postpone, cancel meetings
• Navigate to and fro meetings
• Report, summarize meetings

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The work place disappears

• Working at home
• Working at the customers
• Working in the car
• The net as work desk
• The offices become meeting places

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The old company

• A society at the outskirts of society,
• a well organized centre,
• for production

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The new company

• A looseley connected,
• distributed, and mobile,
• sales organization

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IT means customer focus

• From administration to service
• From routines to innovations
• To manage knowledge work
• Information, Documents, Knowledge

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From production to service

• Production is a process in many steps
• Sales is a situation with dimensions
• Efficient process, focus on quality
• Customer intimacy, feel for situations
• The moment of truth

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Now that we know routines...

• A hundred years of factories have taught us
  routines
• Now we can focus on innovation and change

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A terrible mess

• Why is it that I always get a whole
• person, when what I really want is
• a pair of hands?

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A society with infrastructure

• A vertical society with foundation and levels
• Stable, inert, and secure
• With common standards and resources

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A society with networking

• A horizontal society in which we break new ground
• Mobile, flexible, and insecure
• Only the market is common

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IT as a global market place

• Internet all over the world
• E-commerce on a global market
• A mobile society, a global world
• Local communities dissolve

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E-society principles

• Sales, meetings, talk, networking
• The market as work place
• We become nomads again
• Internet and globalization

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A New World

• Virtualization
• Networking
• Mobilization

• Globalization
• Urbanization
• Dualization

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The new economy

• A society defined by the market
• Virtual, imaginary, customer close enterprise
• Nothing but temporary relations
• From owning capital to buying services
• From rationality to sociality
• From innnovations to ideas

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Life on the market

• Tempo and quick moves
• Life is a cocktail-party
• Wheeling and dealing
• Everything has a price

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It is up to us

• We have never been richer
• We have conquered nature
• We have tamed technology
• Now we must choose

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Building a new world

• Home, base, castle
• Quarters, reproduction, factory
• Market place, meeting place
• A world of airports

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Living in the future

• Will we become nomads in hotels?
• Will we never leave home?
• Will our home be our identity?
• The house as capital or service

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Three alternatives

• Virtual worlds self service on the net (beyond
  space and time)
• Mobile nomads meet, meet, meet (run, run, run)
• Ubiquitous computing and ambient intelligence
  (everything everywhere)

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IT in the home

• The intelligent home
• The home as meeting place
• The home as hobby
• In the media noise

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A constant media noise

• Always on-line
• Push technologies
• It is all on the web
• Life on the net

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We become nomads again

• Urban people meeting in airports
• Mobile hordes and the flow of goods
• New hordes and old companies
• The Idea Society

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Life becomes interactive

• Isolated in the country, in the city
• To be alone with a book and think
• Always interactive on the net
• My network is my library

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Now we all say...

• Not another winter here