Electronic Service Delivery

1
Electronic Service Delivery

• VSR Link Demonstration
• Rod Chapman
• Manager Information Services
• VicRoads

2
Agenda

• VSR Link Overview
• VicRoads ESD Infrastructure
• What is the Vehicle Securities Register ?
• Technical and business implementation issues
• Current usage patterns
• Observations
• VSR Link Demonstration

3
ESD Architecture - Logical Overview
ESD Business Transaction Pipes
Internet/VicRoads Home Page
Business Systems
ESD Support Services
Client

• Security Directory Services
• Merchant Services
• Payment Services
• Connection Services
• Systems Management

Business Application/ Transaction
Direct Links
VicRoads Home Page
I n t e r n e t
Computer
4
VSR Link

• Vehicle Securities Register
• part of a national encumbrance register
• Victoria is a communications hub
• approx. 2.4 million national interests on VSR
• approx. 420,000 Victorian interests
• _at_ 10k per interest 4.2 billion of assets

5
VSR Link

• Business to business application
• 2 client groups
• interest holders
• finance companies
• banks
• credit unions
• enquirers
• motor car traders
• auction houses
• insurance companies

6
VSR Link

• Replaces MotorLink system
• on-line access to VSR and VRIS
• jointly developed by Telstra, VACC VicRoads
• inoperable after September 30, 1999
• 270 users
• 50,000 transactions/month (50 of total)

7
VSR Link

• Technical Issues
• new AS/400 hardware required
• developed in parallel with ESD infrastructure
• development / testing in parallel with Y2k
  remediation and testing
• phased implementation
• interactive
• batch
• system - system

8
VSR Link

• Business Issues
• obtaining our own database of users
• new pricing structure - modelling of unknown
  Telstra charges
• new billing process - new fees and charging for
  VRIS enquiries
• establishing a communication plan with users

9
VSR Link

• Business Issues
• developing standards for following ESD
  applications
• end user agreement
• user interface look and feel
• format / content of User Guide
• establishment of Help Desk
• phone number, work instructions, training,
  support interfaces

10
Transactions by Day
11
Transactions by 5 Minutes
12
Observations

• What worked
• involving key user groups in user interface
  design
• staged rollout
• What could have been better
• ensuring adequate monitoring tools were in place

13
Observations

• Poor performance leads to lost business
• slow and unreliable performance over 3 months
  lead to 25 loss of enquiry transactions

14
VSR Link

• Demonstration