eGovernment

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eGovernment

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'The Government Is Often Like a Restaurant That ... Easier car inspection. Lower running costs, and increased revenue ... Customer satisfaction ratings up to 98 ... – PowerPoint PPT presentation

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Title: eGovernment

1
eGovernment

Lessons Learned Whats Next ?
Imo Ukpong
Public Sector
Oracle African Operations

2
The Government - a valid Perception?
3
Today
Source IFC
4
Two recognised paths to e- Government
Past Improve service
Future Save money
5
6 Principles

Maintain and implement a service design and
delivery strategy which improves the quality of
public services, creates significant take-up by
electronic channels and results in cost savings.
Design and deliver all services on an e-enabled
multi-channel basis, using research about
customer needs, access and usability
requirements, and exploiting self-service
wherever possible.
Utilize existing citizen or business e-enabled
service providers before investing in or
upgrading public services.
Design and deliver services according to
e-Government service standards.
Set and manage a migration plan which
progressively moves customers to cheaper channels
and a lower cost per transaction, whilst
maintaining or improving the quality of the
service. Ensure there are specific milestones for
switching off or winding down expensive channels.
Set targets for, measure and manage customer
usage of and satisfaction with the service.

Source UK, Cabinet Office e-Government Unit
6
The ABCD path for the new eGovernments
E - Egovernment
D Deployment Central/Local
C Citizen Business Service
B Budget Control efficiency
A Accountability transparency
7
The challenge of governments during the eFuture
Governments is challenged by a need for impacting
the society and business, not simple thru laws
and regulations - but thru interactions with its
constituents and thru its behaviour and culture!
8
The challenge of governments....

The reason for this are mainly five
The State is the largest economic actor in the
countries with 45 of EUs GDP
The State is the biggest procurer (20 of all GDP
is Public Sector consumption)
Governmental administrative burdens for the
Businesses amount to 2-3 of GDP (much of this
falls on the SMEs)
It is democratically accountable to raising
demands from citizens businesses
Some challenges can only be solved with a
Governmental drive and responsibility (poverty,
pollution, security)

9
The eGovernment Equation
How eGovernment can enable a Better Government
S3Better government
Service Improve service to citizens businesses
Savings Improve efficiency and reduce costs
Security Safety Enable public security, justice
safety
10
Oracle and our customers
Service Improve service to citizens businesses
11
Estonia, Parking fee thru Mobile
Mobile parking income grew to 12 percent of the
city's total parking revenue immediately after
the three-month testing period. The technology is
a big improvement over previous systems that
relied on tickets and cash machines
Oracle Solution Oracle Internet Platform Oracle
9i

Estonian cities of Tallinn, Tartu, Pärnu, and
Kuressaare currently pay for their parking over a
mobile phone
An efficient payment method
Easier car inspection
Lower running costs, and increased revenue

The city of Tallinn has virtually eliminated the
debt collection risks and administrative costs
inherent in conventional parking systems
12
Hull City Council Boosts Customer Call Handling
Performance 67, Expects Annual Savings of
190,000
"Our key objective is service excellence through
improved efficiency, which will ultimately
provide more cost-effective, customer-focused
quality services."

Lost calls reduced from 14 to less than 1
Percentage of calls answered (in less than 10
seconds) increased from 57 to over 98
Average phone waiting time reduced to three
seconds
Customer satisfaction ratings up to 98
Potential to save 190,000 or more annually due
to operational efficiencies

Oracle Solution Oracle E-Business Suite CRM
applications (including Oracle Customer
Interaction Center, Oracle Scripting, Oracle
Mobile Field Service) Oracle9i Database Oracle9i
Application Server
Delivering Answers 67 Faster and Reducing
Dropped Calls by 94
13
St. Albans, UK
Funded by the DTLR, the e-democracy pilot will be
delivered by St Albans District Council in
partnership with suppliers BT and Oracle. The two
companies are amongst the countrys top
communications and software businesses. One of
the most ambitious trials in the country, St
Albans is the focus of government and experts
aiming to introduce online voting for the next
general election
Oracle Solution Oracle Internet Platform Oracle
9i Advanced Security

Internet Voting
Kiosk
Ten thousands of voters
J2EE
Wallet Manager

"Since this was a public election, we had very
high requirements for security and reliability,
which are two incredibly strong characteristics
of the Oracle9i Application Server"
14
Ministry of Foreign Affairs, Denmark
"The portal technology in Oracle9i Application
Server was easy to implement, enabling us to
create a very large, information-intensive portal
on time and within budget. In addition, the
support Oracle consulting provided from start to
finish was invaluable," said project manager,
Jorgen Hedegaard-Jensen, Ementor
Oracle Solution Oracle Internet Platform Oracle
Portal 3.0 Oracle Security Oracle
Ultrasearch Oracle Webcache Oracle XML Oracle
Single Signon Oracle Workflow

gt300.000 page hits per day per server (two)
gt 80.000 content items
4 languages
Passed two security audits by two different
independent security auditing organizations

www.denmark.dk is the Official Window to Denmark
and is powered by Oracle Technology
15
Oracle and our customers
Savings Improve efficiency and reduce costs
16
Lithuanian Inter-Community Datawarehouse
"Using Oracle 9i integrated platform as well as a
number of unique data warehousing features allows
to establish a foundation for tax administration
process improvement "

Consolidates data from 7 Government Institutions
All taxation related information
Analysis of macroeconomic measures
Harmonization of taxation in accordance to EU
requirements
Taxation fraud detection
Over 30 analytical DataMarts
Information exchange environment
Administrated by Lithuanian State Tax Inspectorate

Oracle Solution Oracle9i Database Partitioning
option Oracle Warehouse Builder
The project implemented in close co-operation
with The Royal Danish Ministry of Taxation
under supervision of Danish Central Customs and
Taxation Administration
17
Statistics Bureau of the Slovak Republic
Oracle enables us to handle complex data
structures efficiently and to grow without
changing systems in the future. Milutín
Kristofic, Vice-President of the Statistical
Office of the Slovak Republic
Oracle Solution Oracle RDBMS Oracle CDE
Tools Oracle Case

Consistent data structure in a highly complex
system
Logical data security
Built in editing rules and checking procedures
that ensure that no false data is entered
Openess
Data warehousing

Oracle Technology is used to build and run the
entire Statistical Information System
Oracle enables us to handle complex data
structures efficiently and to grow without
changing systems in the future
18
UK National Health Service (NHS)
"The Oracle Human Resource Management System
software means that our 29 different payroll and
38 different HR systems can be consolidated into
one integrated HR and Payroll system. This helps
ensure that the people that need it have access
to reliable, up to date information and complete
visibility of resources across the whole of the
NHS Andrew Foster, director of Human Resources
for the NHS
Oracle Solution Oracle Internet Platform Oracle
9i 9iAS RAC Oracle HRMS Oracle Payroll Oracle
Training Administration Oracle Tutor OFA Oracle
CRM

Oracle software will process details of 1.2
million employees and will have approximately
20,000 concurrent HR and Payroll professionals
accessing the system
The selection was based on service delivery,
commercial and contractual considerations

The anticipated savings from the implementation
can be channeled into other areas of the NHS
where it is most needed, such as patient care
19
State of Iceland, eGovernment
This IT investment provides the foundation for
modern Icelands IT infrastructure and enables us
to meet our citizens demands for improved public
service. - Gunnar Hall, Director of the State
Accounting Office in Iceland
Oracle Solution Oracle Internet Platform Oracle
9i Oracle 9iAS Oracle eBusiness Suite

Consolidated Information Applications
Cross Departments
19,000 employees
Central Management De-centralized structure

... by the end of 2003, all of Icelands 540
public institutions offered Icelandic citizens
24 hour access to their services via the
Internet....
20
NATO
The implementation of the Oracle E-Business Suite
will provide NATO with the mechanism by which we
can meet these goals and will enable the
development of more meaningful and timely
management information - NATO Programme Director,
Mr David Oakley
Oracle Solution Oracle RDBMS Oracle
Purchasing Oracle Financials Oracle WebEmployess

700-plus users
NATO-wide Financial and Procurement solution
Integrates budgeting, budget execution, travel,
treasury, disbursing, procurement and supply
functionality

together with Oracle we can ultimately provide a
modern standardised system operating NATO-wide
21
Achilles Delivers 17 Savings to Customers Using
Oracle Sourcing
"Oracle Sourcing is an excellent tool that
supports the complete auction process and enables
us to offer simple and effective auctions to a
multitude of clients."

Provide real-time, online auctions for utility,
rail, and public sector companies
Achieve rapid ROI on auction software
Generate substantial cost reductions on goods and
services for customers
Speed up the sourcing cycle
Outsource management of auction software to
reduce risk and operating costs

Oracle Solution Sourcing E-Business Suite
Outsourcing
Oracle Outsourcing has enabled us to achieve
market penetration for our product very quickly
22
Oracle and our customers
Security Safety Enable public security, justice
safety
23
Hungarian Government
The Hungarian Ministry of the Interior used
Oracle9i Real Application Clusters, to power its
vote tabulating system used in the recent 2002
elections in Hungary to help ensure secure and
reliable processing of large volumes of data ,
Bahrain Ministry of Finance and National Economy
Oracle Solution Oracle Internet Platform Oracle
9i Oracle 9iAS Oracle 9i RAC

2,000 PCs 35,000 Voting Centers 5.6 M voting
data sheets in less than 4 hours
Clustering
Fault tolerant and Disaster Recovery Management

The first application of clustering technology by
the Central Data Processing, Registration and
Election of the Hungarian Ministry of the
Interior
24
Ministry of Defence, UK
"Oracle's expertise in defense development
systems and the excellent support we receive
contributes to the success of the ADMIS program."
-- Colonel Mike Manson, Program Manager, Ministry
of Defence
Oracle Solution Discoverer Desktop Edition
Oracle Database Enterprise Edition Oracle9i
Developer Suite Oracle Express Analyzer
Oracle9i Designer Oracle9i Forms

Provides a single, centralized, universally
accessible repository of information Defence-wide
Delivers standard applications that ADMIS can
customize quickly and cost-effectively to meet
specific requirements
Provides regular technology upgrades and
migration to Web deployment

"We decided to upgrade the database and use
Oracle's business intelligence and application
development tools in place of our existing ones,"
25
Bavarian Police, Germany
"Deployment of the Oracle9i Database has been key
to the successful implementation of our
infrastructure program" - Reinhard Riedel,
Executive of the IuK, Department of the Bavarian
Landeskriminalamt
Oracle Solution Oracle RDBMS Oracle 9iAS

State-wide integration across the corporate
network providing universal access to current and
legacy data
Dentralized repository
Fully scalable
Secure environment as required by a government
agency

Migration from Informix to the Oracle9i Database
for deployment of the new strategic database
management system
26
The Dutch police force
"Oracle9i Application Server Wireless and Oracle
Spatial are a winning combination when it comes
to enablingwireless and location-based services."
Euro Beinat, CEO Geodan Mobile Solutions
Oracle Solution Oracle9iAS Wireless Oracle9i
Database Oracle9i Spatial

20 more time for officers in the field
Real-time access to databases
Out-of-the box support for next generation
location-based services
Reduced paper costs

Giving officers instant information would empower
them in fighting crime and provide better
information and service to citizens
27
eGovernmnet Evolution
3rd Wave Value for Money Holistic Global Trans-nat
ional PPP Shared Solutions New Services
2nd Wave Cost Focus Efficiency Process Red Tape
reduction Multi-channel Shared Technology Integrat
ed Solutions
1st Wave Service Focus Portals Self
Service Internet focus Technology Islands Silo
Solutions
28
The Government - a valid Perception?
29
The Government - a valid Perception?
30
A Few of Oracles Government Customers
31
Oracle African Public Sector Customers
Senelec - Senegal Oracle Financials, logistics
and human resources CNSS Burkina Faso Oracle
General Ledger Energie du Mali Oracle
Financials, Logistics and Financial
Analyzer Sonabel - Burkina Faso Oracle
Financials and Logistics Government of Uganda
Treasury Solution for Government - Oracle Public
Sector Financials Central Bank of Nigeria (CBN)
Oracle E-Business Suite, HRMS, Business
Intelligence, Oracle Balanced Scorecard Ministry
of Finance Mauritius Oracle Financials Ministry
of Higher Education, Science and Technology,
Mozambique Lagos State, Nigeria Oracle
Financials, HRMS Central Bank of Nigeria
Treasury Solution for Government - Oracle Public
Sector Financials Government of Botswana -
Oracle Financials implementation for the Ministry
of Finance
32
Oracle EBS Africa Customers
Air Mauritius ERP - a key business driver,
upgrade of Oracle Applications environment to
R11i Wataniya Oracle Financials implemented
after three months Managem Morocco Mining company
in North Africa Oracle Project Accounting and
Oracle Financials implementation Bank of Uganda
took four months to implement inventory,
purchasing, order entry Ministry of Finance,
Mauritius reduced time with Oracle E-Business
Suite including Financials, HRMS, and
CRM Government of Botswana Accounting and
Budgeting System Project, and Government Payroll,
Pensions and Passages Project Lagos State Oracle
Financials, HRMS controlled costs, increased its
operational efficiency, empowered its workforce

33
Oracle Governments

Project Oracle, 1977
CIA, Langley
Customer No. 1
3 of First 5 Customers Were US Federal Government
/ Dod Intelligence
Longest Running Relationship With Government of
Any Software Vendor
Public Sector Customers in all 50 United States
all 25 EU Country Members

34
Oracle Governments

Oracles Business was Established in Government
Dedicated Development Organization in UK US
Over 1,000 Professionals (Significant with
Clearance)
Oracle is used by 70 of the European
Governments
Since 1996, Oracle Federal Financials has been
selected twice as much than any other vendor
Global Support for Oracle Public Sector Solutions
(DoD, State Dept., NATO)
Public Sector is Oracles biggest industry in
EMEA

35
Oracle Applications are used in All G7
Industrialized Nations