Members Online Services

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Members Online Services
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Members Area
Logged in Members can select their desired
service from one of the eight boxes under the
Online Services heading . . . . .
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Choose a service to explore. . . .
Navigating the slideshow The eight items to the
right are hyper-links. Click on the topic of
interest to go straight to that part of the
slideshow. Alternatively, hit return to progress
through all the slides.

• Underwriting Online
• Renewal Online
• ClaimsTrac
• Loss Prevention
• Miller Encyclopaedia
• Directors Meetings
• Quality Feedback
• How to register gain access

TIP At the end of each topic this symbol
denotes a hyperlink to return you to this
menu with a single mouse-click.
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Underwriting Online

• Underwriting Online complements the ClaimsTrac
  system by making a number of underwriting
  services available via the website.
• Underwriting Reports - tailored reports for
  Member's entered fleets providing general terms
  of entry, fleet list, statement of account and
  the current loss record statement
• Policy Documentation - electronic copies of
  ships' individual Certificates of Entry or "Blue
  Cards" can be downloaded
• Underwriting Forms - essential administrative
  forms for such operations as lay-up returns,
  charter declarations etc
• Ship Search - search system of the entered fleet
  by various parameters such tonnage, ship type,
  flag, date on risk etc.
• Authorised Users - Members can view a list of all
  the individuals who are registered to access
  their online underwriting information.

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Underwriting Reports
Underwriting Reports enables you to generate a
current loss record, fleet list, group terms or
statement of account
Select either the UK PI Club or UK Defence Club
records for your fleet.
Refine your search for a particular group within
the fleet.
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Policy Documentation
Choose your relevant group and PI or Defence
Select from the entered ships of your chosen Club
and group that appear here
Finally, just click here to obtain a list of all
the policy documentation available.
Choose PI or additional risks from this
drop-down list
Choose any document and generate an electronic
copy which you can print or save.
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Underwriting Forms
Essential UK PI and Defence Club underwriting
forms can be downloaded here using the Adobe
Acrobat system of electronic documents.
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Ship Search
Members can select sub-groups of their ships for
a given date when they may have been on risk, or
by trade type, flag, tonnage or age.
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Authorised Users

• The Authorised Users option is available as an
  adjunct to online services where sensitive
  information is provided.
• Clicking on this option when viewing the fleet
  information provided either by ClaimsTrac or
  Underwriting Online will generate a list of all
  persons outside of the Club staff who have access
  rights.
• Where an entry is negotiated via a broker, the
  authorised staff of that broking firm will also
  be shown
• If you see a name of someone who should not have
  access please contact either your usual Club
  contact immediately.
• This system relies on personal identification of
  all users and for this reason the Club does not
  issue group or corporate user IDs. Only personal
  IDs provide the ability to manage security of
  your information in this way.
• Remember to guard your user ID and password at
  all times. If you think that the confidentiality
  of your ID has been compromised contact your
  usual Club contact immediately.

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Renewal Online

• Members and their brokers can accessing their
  renewal documentation via the Clubs Renewal
  Online facility within the Members Area of this
  website.
• Members can interactively compile copies of their
  Loss Record. These onscreen reports can be
  interrogated for claims details. Ship Report
  provides a fleet listing specifying key details
  of each ship including entry status, period of
  cover and premium. The Terms Summary provides a
  listing of the specific clauses, terms and
  deductibles applicable for each ship in the
  fleet.
• These documents can be compiled as a pdf file
  which can be read within Adobe Acrobat on screen.
  Such files can be saved to your own computer and
  copied to other colleagues or printed off as a
  hard copy.

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Renewal Online

• This service complements the Clubs ClaimsTrac
  service which provides powerful analysis and
  reporting on a Members claims history. The
  complete claims record can be downloaded as data
  for local analysis by Members on a spreadsheet.
  Alternatively, specific reports can be downloaded
  providing detail on the most recently updated
  claims records, claims performance of individual
  ships or policy years.
• The combination of these flexible and immediate
  online services provides powerful tool for
  Members to review in some detail the relevant
  information necessary to progress the forthcoming
  renewal of their entry with the Club.
• The Club no longer automatically mails paper
  copies of renewal documentation to Members so
  Renewal Online is the essential route into
  reviewing the renewal information.

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ClaimsTrac

• ClaimsTrac is a database of each Member's claims.
  It is accessible by any registered Member or his
  broker through the Club's website.
• Members have access to their own claims database
  on-line whenever they wish.
• ClaimsTrac is driven by the Clubs OASIS claims
  handling system. This system was designed to
  handle all types of documents and transform them
  into electronic computer-based files.
• Any claim file is available within minutes to the
  Clubs claims executives for updating or
  progressing the file. In turn, Members can
  retrieve essential and up-to-date information on
  that claim immediately, at any time day or night

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Options and Search Strategies

• Claims data and options are easy to navigate via
  menus or drop down option boxes
• Claims may be searched on by a number of ways,
  such as Member number or name, voyage number,
  file status and keyword search on titles.
• Three strategies are available through the
  ClaimsTrac system for investigating claims data
• Standard reports
• Customised reports
• Specific data search

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Choice of standard reports

• All claims, open claims or claims with estimates
  can be displayed
• Choose a report template from the menu
• All claims by
• Open claims by
• Claims with estimates

Ship name within policy year Ship name within
group number Ship name Date last updated
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Flexibility through a wide range of options

• ClaimsTrac lets you access your claims data via
  the most effective and efficient path for the
  task in hand
• Claims overview See the strategic picture
• Advanced Claims Report Choose your criteria and
  the report format
• Claims movement report Monitor changes in
  claims values
• Find a claim Instant access to specific files
• Find a ship View performance within the fleet
• Find a payment Check and verify individual file
  payments
• Latest claims update Keep abreast of all
  developments
• Download all claims Download Club data for use
  in your own software or management reporting.

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Loss Prevention

• Loss prevention has been a core service provided
  to our Members since the first bi-annual edition
  of Carefully to Carry - the Clubs advice on
  the safe stowage and carriage of cargo - was
  published in 1961.
• A full-time loss prevention team researches other
  issues providing technical and operational advice
  to Members.
• They focus on avoiding incidents and the
  corresponding financial, and possibly human loss
  that can occur.
• The dramatic increase in seaborne trade and the
  innovation of new cargoes and new methods of
  carriage has created a corresponding volume and
  diversity of risk. The Loss Prevention team is
  continually researching and reporting on such
  potential risk areas as the carriage of LNG and
  hazardous cargo in containers.

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Benefits for registered Members

• Members who register to use the Members Area of
  this website benefit from access to the
  restricted areas of the Clubs loss prevention
  section of the site. This includes-
• Global search facility enabling all areas and
  documents to be searched
• Loss prevention FAQ a database of previous
  Member queries and answers
• Benchmarking comparison of Members ship
  performance against the Club fleet
• People claims area personal injury, illness and
  other issues in a specialist area
• Technical Bulletins technical insights from the
  ship inspection team
• Dangerous Goods presentations extensive expert
  information on the safe preparation, loading and
  carriage of hazardous cargoes.
• Members can download and reproduce the Clubs
  loss prevention material themselves from pdf
  files held in this area. New material can be
  quickly and efficiently distributed to ships
  officers and crew, operational departments and
  other key staff.

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Encyclopaedias of information

• The breadth of the Clubs activities for Members
  brings it into contact with a diverse range of
  experts and information resources.
• The Club endeavours to capture as much of this
  information as possible and build a body of
  intelligence and experience to guide future
  response to Member claims and other issues.
• Much of this experience informs the loss
  prevention activities of the Club, but a great
  deal of its acquired knowledge affects broader
  issues such as the law, environmental issues,
  commercial and insurance practice.
• Access to these Encyclopaedias is available to
  registered Members via the Members Area of this
  website.
• Notice of updates to these encyclopaedias is
  regularly provided on the login page of the
  Members Area and via the Latest Updates email
  bulletin

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Miller Encyclopaedias

• The Club Encyclopaedia is divided into six main
  areas
• Business Finance
• Cargo Stowage
• Insurance
• Law
• The World
• Transport.
• Recent updates have ranged from an in-depth
  review of the threats posed by international
  piracy to the legal implications of escalating
  hostilities in the eastern Mediterranean
• A search facility is available enabling topics to
  be researched across all six sections.

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Environmental Encyclopaedia

• The Environmental Encyclopaedia is a specialist
  database which manages the Clubs knowledge of
  purely environmental issues in a similar format
  to the main Miller Encyclopaedia.
• The Clubs Legal Director Dr Chao Wu is a
  leading world authority on pollution liability
  and manages the Environmental Encyclopaedia as
  editor.
• The Environmental Encyclopaedia sub-divided into
  four sections
• International Conventions Organisations
• Oil Spill Cases
• US Environmental Law Regulations
• World Pollution Information
• A search facility is available enabling topics to
  be researched across all four sections.

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Directors Meetings

• This area provides summary reports of Board
  meetings held since 2001. These are not the
  formal Minutes but are intended to inform Members
  of the progress made on key issues under
  discussion at the Board meeting.
• Simply click on the relevant location as a link
  to the report for that meeting.

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Quality Feedback

• The club managers' offices are certified to ISO
  90012000 standard. This incorporates a
  requirement that the company constantly monitors
  feedback from its customers on its product and
  services.
• Feedback from Members and suppliers is monitored
  via an electronic database to allow better
  analysis and management of improvements in the
  levels of service.
• Example The innovation of electronic
  documentation being made available via the
  Members Area relates back to a Member in Asia
  Pacific being concerned about possible delays
  provision of the required Blue Cards as they are
  issued from the London office.

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Member Survey Reports

• The quality and feedback area provides
  information on the Clubs Member Survey reports.
• In 2002 the UK PI Club carried out its third
  Member Survey. The previous surveys took place in
  1992 and 1996.
• The Club Directors commissioned an independent
  agency, Research International, to carry out the
  survey and analyse the results. They reported
  the results of the survey to the Board at their
  meeting in Hamburg in July of that year.
• The full report to the Members is published in
  the Quality Feedback area as a pdf document.

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How to register and gain access
Click here to Register at the head of the
Members Area screen and you will be asked to
agree with the disclaimer and security notice for
this website. Once you agree a registration form
appears . . . . . . . .gtgtgt
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Registering your user ID password
Incomplete forms are frequently rejected so
please ensure that all information is entered.
Dont forget to include an easily remembered
question here. It will give you secure access to
your password when you have forgotten it !
Just click Submit when you are ready to forward
your registration to us.
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Logging in

• When you submit your registration form your
  nominated Club contact will be asked to call you
  to verify it has really been carried out in your
  name.
• They will then confirm to the Club the
  registration should proceed and your chosen user
  ID and password will be enabled.
• Confirmation will be emailed to the address you
  provided at registration.
• Once confirmed simply click on the Members Area
  banner where it says, Click here to login
• This entry form will appear for you to give your
  secure details.

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Logged and ready to go . . . . .
Both public secure services can be accessed
from drop down menus . . .
Instantly access latest content
Your user ID appears here
. . . or access specific services instantly from
these pods.
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Logged and ready to go . . . .
We hope that this presentation has encouraged you
to register with the Clubs Members Area and
benefit from the effectiveness and immediacy of
service that they can provide. If you are viewing
this presentation on a internet connected
computer and wish to register now you can click
on the link below
Contact the Club for more information with this
email hyperlink.
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