Communications Management Software

1
Communications Management Software

• Terry OBrien
• Senior Manager, Services
• June 13, 2006

2
Agenda

• Current Challenges
• Evaluating your Environment
• Communications Life Cycle
• Approach to Automate Communications Management

3
Communications Management Challenges
Cost
Reduce
Service Levels

• Carrier Billing Errors
• Software Maintenance
• Resource Productivity

Improve

• Workflow Automation
• Turnaround Time Reduction
• Service Level Visibility

Compliance
Ensure

• Sarbanes-Oxley
• E911 Support

4
Typical Operating Cost Issues

• Areas of Exposure
• Asset Control for Telecom IT
• Excess Cost driven by inaccurate vendor billings
• Cost Accountability based on usage of assets /
  services
• Resource Productivity through manual business
  processes

5
Evaluate Your Environment

• Is there pressure to reduce cost?
• Do you have headcount constraints?
• Do you know where your assets are?
• Are your processes automated?
• How many applications do you have to manage your
  services environment?
• Where are spreadsheets being used to manage the
  business?

6
Communications Lifecycle

• Asset Management
• Work order management
• Inventory management
• Trouble ticket mgt
• Cable management

• Cost Allocation
• Call accounting
• Billing management
• Cost management

Communications Management

• Service Provisioning
• Switch auditing
• Switch synchronization
• Auth code integration
• Switch provisioning

• Telecom Expense
• Contract management
• Invoice reconciliation
• Dispute management
• Payment authorization

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Automating Communications Management
Business Benefits Cost accountability Sarbanes-Oxl
ey Compliance E911 Support Productivity through
automation Compatibility with existing systems
Elimination of carrier billing errors
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Automating Carrier Invoice Workflow

• The Results
• Eliminate stare and compare
• Eliminate overpayment
• Improve labor efficiency

• Anticipated Savings
• Average initial audit yields 8 monthly spend
  savings
• Can go back up to 2 years for vendor credits per
  the FCC
• Source Aberdeen Group

Approve Payment
9
Automating MACD Workflow
3
1
2
Service Requests
Authorize Submit
Fill Service Cart Queue
Schedule Tasks
4
Software
Inventory
5
Installation

• Business Benefits
• Reliably meet end user expectations
• Accurate inventory
• Improved response to service requests
• Improve employee productivity

6
Billing
7
Quality Assurance
10
Summary

• Steps to Automate your Environment
• Develop a plan to automate communications
  management and drive overall efficiency
• Capture low-lying fruit eliminate billing
  errors
• Benchmark with your SUNY colleagues for best
  practices

11
Thank You