Matching Needs

1
Matching Needs Services

• Suggestions for Inclusion of Persons Who Are Deaf
  or Hard of Hearing

2
Objectives

• Match needs with
• Business practices
• Individual-Centered service planning, design
  delivery
• Employment Services
• Assistive Technology

3
Business Practices

• Organizational quality
• Accessibility
• Human resource management
• Training development

4
Organizational Quality

• Identify consumers
• Persons referred
• Deaf Community
• Deaf clubs, churches, sport leagues

5
Organizational Quality

• National organizations
• National Association of the Deaf (NAD)
• Association of Late Deafened Adults (ALDA)
• Self-help for the Hard of Hearing (SHHH)
• Gallaudet University
• National Technical Institute for the Deaf

6
Organizational Quality

• Solicit input
• Program development
• Consumer satisfaction
• Methods
• Individual interviews
• Focus groups or town hall forums

7
Organizational Quality

• Other stakeholders
• Service providers
• Independent living centers
• State School and/or Program for the Deaf
• State Coordinator for the Deaf
• Department of Justice (ADA EEOC)
• Methods
• Surveys or interviews

8
Accessibility

• Physical
• Cognitive
• Communication
• Attitudinal

9
Physical

• Lighting
• Visual cues
• Flashing lights
• Signage
• Office lay-out round tables
• Sound
• Noise

10
Cognitive

• Print materials
• Language level
• ESL approach
• Alternative formats
• Video
• Captions
• Interpret
• Pictorial

11
Communication

• Telecommunication
• Relay service
• VCO (Voice carry over)
• Which is it? TTY, TDD or TT?
• Speech to text
• Computer assisted real time (CART)
• Notetaking (Hand, C-print TypeWell)
• Debriefing Handouts

12
Communication

• Interpreters
• Sign language
• ASL (American Sign Language)
• SEE (Signed Exact English)
• Oral
• Tactile
• Relay Interpreter
• VRI (Video remote interpreter)

13
Uncertified Interpreters

• Pro
• Easy
• Fast
• No cost

• Con
• Unreliable
• Awkward communication
• Unethical

14
Certified Interpreters

• Pro
• Reliable unbiased information
• Free flowing communication
• Ethical

• Con
• Requires planning
• May be difficult to locate
• Cost

15
Attitude

• Maintain eye contact
• Avoid multi tasking
• Open to alternative modes of communication
• Gestures, note writing, physical assists
• Use sensitivity, common sense courtesy

16
Reasonableness

• Application of common sense and fairness
• Low tech solutions
• Positive attitude

17
Human Resource Management

• Positions with special qualifications
• Professional discipline
• Communication skills
• Deafness

18
Development

• Level of readiness
• Discipline
• Communication
• Deafness
• Rehabilitation Specialist in Deafness

• Development needed
• Communication deafness
• Discipline deafness
• Communication specific discipline
• Continued honing

19
Administrative Leadership

• Broad understanding of need
• Plans
• Identify persons who are deaf as target group
• Budget
• Include accessibility and development costs

20
Financial Planning Management

• One time capital cost
• TTY or other equipment
• Physical plant modification (flashing alarms)
• Variable costs
• Interpreting
• Administrative cost NOT service cost

21
Individualized Service Planning

• Consider
• Communication preference
• Oral or sign? If sign, what type?
• How to present information
• Medical
• Etiology, type and age of onset
• Psychological
• Qualifications of the provider

22
Individualized Service Planning

• Social
• Cultural identification
• Hearing or Deaf? Other?
• Family
• Education
• School for the Deaf, mainstream
• Segregated self-contained classes
• Regular classes

23
Employment

• Consider background
• Previous successes and barriers encountered
• Use of hands on activities try outs
• Use show and doavoid tell
• Use pictures and drawings
• Use props and artifacts

24
Services for the Employer

• Prepare presentation
• Contact experienced provider
• Use Doing Business with Business
• Modify this presentation
• Know how the consumer communicates
• Anticipate employer questions and have answers

25
Vocational Evaluation

• Focus on the tools
• Work samples
• Used as observational tool
• Employment sites
• Safety issues
• Psychological tests
• None for the population

26
Vocational Evaluation

• Communication assessment
• Profile of the person
• Needs of the employer
• Define the match and the gap
• Plan for intervention

27
Employee Development

• Minimize need for skill transference
• Hygiene
• Mobility
• Provide visual feedback
• Videotape
• Look for gaps

28
Employee Development

• Techniques for group participation
• Use of interpreter (lag time)
• Pace of presentation
• Use visual aids
• Allow time to look respond
• Plan for eyeball breaks

29
Assistive Technology

• Deaf
• Late Deafened
• Hard of Hearing

• Know and use captioning and telecommunication
• Use visual displays of English (CART)
• Use amplification assistive listening devices

30
For more info

• Postsecondary Education Network (PEPNet)
  www.pepnet.org
• PEPNet Resource Center (PRC) www.prc.csun.edu
• Midwest Center for Postsecondary Outreach (MCPO)
  www.mcpo.org

31
Or contact

• Steven R. Sligar, Ed.D.
• Center for Sight Hearing
• 8038 McIntosh Lane
• Rockford, IL 61107
• 815-332-6800 V
• 815-332-6810 Fax
• 815-332-6820 TTY

32
Thank you!
33
This Workshop was sponsored by the

• Outreach Site at the Center for Sight Hearing
  in Rockford, IL and
• Midwest Center for Postsecondary Outreach at St.
  Paul College, St. Paul, Minnesota.