Outsourcing

1
Outsourcing
2
Agenda Outsourcing

• Outsourcing defined
• Case studies (McKinsey)
• What they dont tell you (Siemens and GEFA)
• Contingency Planning

3
Outsourcing Defined

• The delegation of non-core operations from
  internal production to an external entity
  specializing in the management of that operation.

4
Case study 1 McKinsey Consulting

• Situation

Australia
Canada
Germany
5
Case study 1 McKinsey Consulting

• Situation
• Task Consolidation
• Action
• Requirements gathering
• Standardizing processes
• Quality Assurance
• Implementation

Canada
6
Case study 1 McKinsey Consulting

• Situation
• Task Consolidation
• Action
• Requirements gathering
• Standardizing processes
• Quality Assurance
• Implementation
• Result

India
7
What They Dont Tell You

• GEFA Actuarial Services
• Siemens Helpdesk Services

8
Contingency Planning

• Recognize that youre not safe
• Where others see danger, seize the opportunity
• Travel
• Get comfortable with working with coworkers with
  accents
• Get comfortable with working and collaborating
  remotely