PRACTICAL PARTNERSHIP: USERDRIVEN SERVICE EVALUATION - PowerPoint PPT Presentation

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PRACTICAL PARTNERSHIP: USERDRIVEN SERVICE EVALUATION

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... e. happening at period of rapid change within the mainstream of adult social services ... 3 service users are ringing service users who requested phone contact ... – PowerPoint PPT presentation

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Title: PRACTICAL PARTNERSHIP: USERDRIVEN SERVICE EVALUATION


1
PRACTICAL PARTNERSHIP USER-DRIVEN SERVICE
EVALUATION
  • Jeff Bashton, Jim Cowan, Chris Russell

2
Three-way Partnership
  • Introductions
  • Three phases of the work
  • Before the training course
  • The training course
  • After the training course
  • Summary
  • Comments and questions

3
Pre-Training Context
  • New community care division
  • User involvement one of .. Implementation
    streams i.e. happening at period of rapid change
    within the mainstream of adult social services
  • Very different style of leadership
  • Community partners is ..
  • Community partners one of six developments
    supporting user involvement
  • Others are-
  • WCA funded to do CP

4
Pre-Training Context
  • A new user steering group for the new Community
    Care division.
  • Principles and Practice of user involvement
    document
  • Budget for paying service users
  • Policy documents
  • New Newsletter about user involvement

5
The Training Challenge
  • Time available and peoples starting point
  • Mixed group of staff and service users
  • Scope
  • Method
  • Content

6
Training day one
  • Ice breaker
  • Ground rules
  • What is research
  • Research the five-step model, illustration
  • Ways of getting information
  • Begin to plan interviews

7
Training day two
  • Interview practice
  • Planning the evaluation of the community care
    review
  • Background to Wandsworth Adult Services
    restructuring
  • Making sense of data (analysing interviews)
  • Focus groups introduction, practice, writing
    them up

8
Training day three
  • Designing questionaires
  • Interview schedules and focus group topic guides
  • Planning the evaluation of the community care
    review
  • Making sense of focus group findings
  • Presenting results (report, presentation)
  • Next steps

9
Post-Training
  • Four meetings so far kicking the feedback process
    into touch
  • Include a pilot of the whole process 400
    questionnaires sent out in March
  • 3 service users are ringing service users who
    requested phone contact
  • 4 are sifting returned questionnaires
  • 2 are preparing to run focus groups with staff
    taking notes

10
Other Developments
  • Theres been another 3-day programme
  • Focusing on mystery shopping training and
    recruitment
  • Similar to first course action meetings held to
    implement training
  • 5 Service users at the Mystery Shopping meeting
    and 6 at the Training meeting
  • Each have further dates fixed

11
User Involvement in Adult Social Care
  • Outcomes Framework, star ratings and the state of
    user involvement
  • Rowntree Report and networking
  • User knowledge crucial
  • Role of the voluntary sector

12
User Involvement in Adult Social Care
  • The modernising agenda and technocratic social
    work
  • Horners book What is Social Work?
  • Are service users natural allies of a social
    work profession at this time?

13
Contact Information
  • Chris Russell
  • Tel 01588 630 344
  • Email chris_at_barn.abelgratis.co.uk
  • Jeff Bashton
  • Tel 0208 504 3867
  • Email jeff_at_bashton.com
  • Jim Cowan
  • Tel 0208 871 8190
  • Email jcowan_at_wandsworth.gov.uk
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