St' Louis University Soccer Team

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St. Louis University Soccer Team

• GASPAROVIC SPEISS

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CHARM SCHOOL FOR SOCCER REFEREES
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GOALS OF TRAINING

• CONTROL ANGER BEFORE IT CONTROLS YOU.
• THE IMPORTANCE OF
  DE-ESCALATION IS CRITIAL WHEN RESPONDING TO
  POSSIBLY SITUATIONS.
• Verbal Judo teaches the skills necessary to
  remain centered and focused during any verbal
  circumstance. Soccer Referees learn to redirect
  behavior, diffuse difficult situations, and
  generate voluntary compliance from people not on
  their best behavior.

LISTENING is key
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Goals

• PROFESSIONAL PRESENCE
• Attempt to generate voluntary compliance.
• Using conflict resolution does not mean you give
  up your authority.
• Give the appearance you can handle the challenge.
• Young people need to see that people can be angry
  without being abusive or out of control.

Never say calm down just do it
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Techniques for Managing Agitation

• Tell the COACH/PLAYER you recognize they are
  having a problem
• SPACE give them some isolation from the
  TEAM/TEAMMATES
• TIME Allow yourself a period of time to collect
  your thought prior to talking ot the
  coach/players.
• Remain focused on an EXACT ISSUE
• Give the COACH/PLAYER choices and space to decide

LISTENING is key
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Principles

• SAY WHAT YOU WANT DO WHAT I SAY.
• The principles and tactics taught enable Referees
  to use "Presence and Words" to calm difficult
  people who may be under severe emotional or other
  influences,
• Redirect the behavior of hostile people,
• Diffuse potentially dangerous situations,
• Perform professionally under all conditions and
• Achieve the desired outcome of the encounter.
• IVE GOT THE LAST ACT I GIVE YOU THE LAST WORD.

LISTENING is key
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REMAIN UNDER CONTROL

• EGO GOES UP, POWER AND SAFETY GO DOWN
• EGO GOES AWAY, POWER AND SAFETY RISE
• THE PATH OF STRENGTH IS BUILT ON RECOGNIZED
  WEAKNESS

LISTENING is key
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POWER PRINCIPLES

• KEY IS NEVER LET THEM CONTROL THE CONVERSATION.
• TAKE YOUR TIME WHEN APPROACHING THE COACH/PLAYERS
  TO ALLOW THE COACH AND PLAYER TO CALM DOWN
• MAKE THE COACH REPEAT HIS COMPLAINT
• ALSO ALLOWS YOURSELF TO GATHER YOUR THOUGHTS ON
  THE ISSUES.
• BE AN ACTIVE LISTENER

LISTENING is key
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COMMUNICATIONS

• HEAR THE WORDS
• INTERPRET WHAT YOU HEAR
• ACT ON WHAT THEY SAY
• WHAT THEY HEAR, IS NOT ALWAYS WHAT YOU SAID

LISTENING is Key
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Common Sense Things You Can Do

• Rehearse what to do BEFORE A conflicts.
• To be successful we must be able to read people
  and situations as opportunities for progress,
• taking appropriate action for each event without
  letting our personal feelings sabotage the
  results we are looking for.
• Deliver the information in non-confrontational
  manner

LISTENING is Key
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The MODEL
High
Peak
Acceleration
De-escalation
Agitation
Trigger
Calm
Recovery
Low
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STEPS TO DIFUSE PROBLEMS

• CLARIFY
• BE SPECIFIC
• REPEAT FOR CLARITY
• ESTABLISH THE GROUND RULES
• MODIFY
• IF A MAN HAS SOMETHING TO GAIN OR LOSE
• YOU HAVE SOMETHING TO USE.
• CODFILE
• IS THERE ANYTHING I CAN SAY TO GET YOU TO .
• WHAT WOULD YOU LIKE ME TO DO.

LISTENING is Key
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VOLUNTARY COMPLIANCE

• Incidents especially those that target people
  can easily send a wave of fearthroughout the
  EVENT LOCATION
• Coach/Player/Fan HAVE A POINT OF VIEW
• YOU DO NOT HAVE TO AGREE WITH ANYTHING.
• YOU MUST SIMPLY HAVE TO UNDERSTAND THEIR
  PERSPECTIVE

LISTENING is Key
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THE ART OF PARAPHARASING

• TAKE CONTROL OF THE
• ENCOUNTER.
• Choose . but choose wisely
• NO ONE WILL LISTEN HARDER
• THAN TO THEIR OWN POINT OF
• VIEW.

LISTENING is Key
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SOURCES OF PERSUASION

• PEOPLE ACT OUT OF SELFISH INTEREST, SO SHOW
  EMPATHY
• THE USE OF REASON AND LOGIC IS WEAKEST APPEAL
• PEOPLE DO NOT THINK RATIONALLY NOR LOGICALLY IN
  CRISIS SITUATION
• THE USE OF OFF-BEAT STRATEGIES WILL GAIN
  COMPLAINCE WITH FANS BUT NOT WITH YOUR FELLOW
  REFEREE.

LISTENING is Key
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Final Thoughts

• Always keep PROFESSIONAL FACE
• Never try to save PERSONAL FACE.
• Every encounter is unique.
• Everyone has a reason for what they do.

LISTENING is Key
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CONTACT INFORMATION

• CONFRONTATION SLIDES
• RICH BANAHAN Rbanahan_at_stlcc.edu
• GENERAL INFORMATION/QUESTIONS
• MIKE MUSCHICK murumike_at_charter.net
• HSSRA-USSF RULE COMPARISONS
• MEL SMITH coalman_at_charter.net