Ideas To Motivate Employees To Perform

1
Ideas To Motivate Employees To Perform

• Jay Barnes
• GC Services

2
Automotive Industry

• Recognize and Reward Employees Frequently.
• Track employees achieving above average
  performance and reward them.
• Each department recognizes a Top Gun and the
  company caters a lunch to say thanks.

3
Banking

• Set challenging but Attainable Goals
• Give constant Feedback on how they are
  progressing toward goal.
• Give ample positive feedback for success.
• Give formal action plan to help employee improve
  if necessary.

4
Retail

• Award Spot to Top Performers.
• Take pictures of Top Performers and create a
  special area to Recognize them.
• Create an internal news letter to Recognize the
  winners.

5
Credit Card Customer Service

• Casual Days for Performance
• Play Games
• Give away prizes small and large.

6
2002 National Champs

• I think the players truly understood and believed
  how much our coaches cared for them.
• I think the players grew to believe in what the
  coaches were asking them to do on the field.
• I think the communication in both directions
  created a culture that was going to allow us to
  succeed.

7
THANK YOU!

• Jay Barnes
• GC Services

8
Creative CollectingAgencies, Credit Grantors
Find New Ways To Recover Old Debts

• Fred Lundquist
• Sr. Vice President Business Development

9
What is driving the need to find creative
collection solutions?

• Credit grantors want to achieve highest recovery
  and netback
• Agencies want to protect and grow market share
• Impact of economys downturn on debtors ability
  to pay
• Debtors asking for more payment alternatives

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Creative solutions happening in two categories

• Incentives
• Debtors are being offered something in return
  for prompt payment
• Technology
• Predictive scoring helps agencies segment
  debtors, work accounts more effectively
• Web-based payment solutions can provide an
  effective alternative

11
Offering Incentives to Debtors Can Boost
Collection Results

• Major international credit card company offers
  debtors 2nd chance
• Debtor card cancelled due to non-payment
• Debtor offered new card with limited balance in
  exchange for prompt payment of debt
• Successfully increased collection results
• Credit card co. received 100 Million lift from
  multiple agencies using this program

12
Settlement Programs Effective Options For Prompt
Payment

• A reduced balance offered in exchange for
  payment in full
• Offer extended for a limited time
• Very effective during tax return season
• Guidelines defined based on balance and type of
  debt
• Effective in shortening collection cycle

13
Amnesty Programs Eliminate Penalties

• Common in collections
• Penalties waived if debt paid within specified
  time period

14
Creative Technology SolutionsImprove Collection
Results

• Knowledge from improved scoring can enhance yield
  and net-back
• Collection and scoring solutions from companies
  like AMS evaluate
• Account segmentation Which accounts should be
  worked, in what order, and how?
• Decision Effectiveness Are strategies
  productive, cost-effective/efficient?
• Process Automation How can throughput be
  improved?

15
Web Technology Gives DebtorsMore Payment Options

• Many clients dictating that agencies have the
  best tools to improve recovery rates
• Software like InternetDebtor from Collection Data
  Systems can provide
• Account review screen
• Payment by electronic check, credit card, offline
  debit card
• Transaction review for available funds
• E-mail communication rather than phone

16
Resources

• AMS American Management Systems
• Collection and scoring technologywww.ams.com
• Collections Data Systems
• Web-based collection solutionswww.collectone.com
  

17
THANK YOU!

• Fred Lundquist
• Sr. Vice President Business Development