Rural Aging I

1
Rural Aging IR/A

• Creating a System of Care Through Unique
  Partnerships
• There are those who look at things the way they
  are, and ask why... I dream of things that never
  were, and ask why not?
• Robert Francis Kennedy

2
From IA to IA/2-1-1

• Jane Coquerille, CIRS
• Information Referral Program Manager
• LifeTime 2-1-1, Dillsboro, Indiana
• Lorealee Moore,CIRS/A
• Information Assistance Director
• Aging Comm. Svcs. Of Southcentral Indiana,
  Inc.
• This presentation is dedicated to Carl Moore
  for his vision to look into the future and bring
  211 services to Southeastern Indiana.

3
History of Information Assistance

• 1965 Older Americans Act became public law.
• Administration on Aging is established within the
  Dept. of Health, Education and Welfare to oversee
  services for older Americans.
• IN Assoc. of Area Agencies on Aging is formed,
  IAAA. Oversees policy development for AAAs.

4
Information Assistance Service Implementation

• IN. Area Agencies on Aging use common software
  for statistical tracking INsite.
• Each agency catalogs senior/elder specific
  resources for service area.
• IA service becomes the single point of entry for
  assessment of seniors in need of AAA services.

5
Professional Advisory Committees

• PACs become the official entities of IAAAA for
  the purpose of providing professional advice
  guidance .
• Bi-monthly meetings are held to plan for
  consistency of service delivery.
• Each PAC annually elects a chair and develops
  concise written work plans. Lorealee Moore chairs
  IA PAC.

6
History of 2-1-1 in Indiana

• Indiana 211 Partnership Formed
• Board of directors includes representatives from
  organizations providing IR/A throughout the
  state.
• Partnership investigates options for 2-1-1 call
  centers throughout Indiana.

7
Collaboration Between IAAA and IN211 Partnership

• PACs adopt AIRS standards for service delivery,
  evaluation process and use of common software.
• IAAAA purchases IRis for all IA departments.
• SunCoast designs a bridge between INsite
  IRis.
• Bridge eliminates need for duplicate entry of
  caller data.

8
Is 2-1-1 a Natural Fit?

• Information Assistance, IA has always been a
  service of LifeTime Resources.
• A database project to catalog community resource
  information currently in place.
• IA staff are trained and familiar with area
  community resources.

9
Planning LifeTime 2-1-1

• A County Needs Assessment reflects the need for
  comprehensive IR.
• Board of Directors approve decision to provide
  211 in 5 county area.
• Applies for AIRS accreditation in order to become
  an endorsed 211 center.
• LifeTime 2-1-1 goes live February 11, 2004.
  Experiences 61 increase in call volume over the
  next few months.

10
System Building

• IN211 Partnership works with SunCoast to create
  common Geo list of Indiana cities,counties zip
  codes for IRis.
• Common Geo structure allows for import/export of
  resource data between agencies/centers.
• IAAAA purchases IRis for the Web.
• Cross/Functional Database IRis for the Web
  Committees formed.

11
Challenges Lessons Learned

• Bridge is one-way only,endearingly referred to
  as Bridge over troubled waters.
• Are we IA/R, IR/A? Is there a difference?
• Will we maintain our identity as the provider of
  specialized services resources for seniors?
• If you build it, they will call!

12
Potential Partners

• Area 10 Agency on Aging- Bloomington Indiana.
• Area 1 Agency on Aging Northwest Community
  Action- Hammond Indiana.
• Each center has visited LifeTime
• 2-1-1 and had discussions with the
  Partnership.

13
Thank you for attending.Information is only a
call awayDial 2-1-1