Using your ENA Connect Phone

1
Using your ENA Connect Phone
Polycom IP 320/330
2
Getting to know your IP 320/330
Soft Keys
Navigation arrows Left arrow will take you
to previous menu
Dial Button
Line keys this is a 2 line phone
Menu Button
Speaker Button
Mute Button
3
Buttons versus Soft Keys

• Throughout this training and in the user guides,
  we will refer to both Buttons and Soft Keys
• Buttons Refers to the physical buttons on the
  phone. These vary depending on the phone model,
  but are labeled with the name of the function
  they perform. They always perform the same
  function.
• Soft Keys Refers to the keys that appear below
  the LCD screen on your IP Phone. These are
  called soft because the function they perform
  changes depending on the state of the phone. You
  will notice different options appearing on the
  soft keys when you are on-hook versus on a call,
  as well as when you are using the soft keys to
  perform certain tasks.

4
Placing a call

• Preferred Method (like a cell phone)
• Enter number, with handset still in cradle, and
• Pick up handset (you will be in handset mode),
  
• OR
• Press Dial soft key or button (you will be in
  speakerphone mode)
• Option 2
• Pick up handset and dial the number
• NOTE Dialing this way, there is an inter-digit
  timeout. If you wait too long between entering
  the digits for the number you want to call, the
  system will think you are done entering digits
  and attempt to dial the numbers you have entered
  so far

5
Placing a Call (contd)

• You do not need to dial 9 to get an outside
  line
• You do not need to dial 1 before making a
  long distance call
• If you do dial 9 to get an outside line, or 1
  for a long distance number, dont worry, the call
  will still go through

6
Answering a call

• Pick up the Handset
• Press the Speaker button
• Press the Headset button
• Press the Line key for the line that is ringing
  (this will activate the speakerphone)
• Answer, Ignore or Reject soft key
• Ignore soft key will silence the ringing but keep
  the call at the phone in case you want to answer
  it
• Reject soft key will stop the call from ringing
  at your phone and either send it to Voicemail or
  the next number in your call forwarding sequence,
  if you have one set up

7
Answering multiple calls

• If you are on line 1 and another call comes in,
  it will ring on line 2
• You will hear a beep and the LED next to line 2
  will flash
• Press the Line 2 button to answer that call.
  This will automatically put the party on line 1
  on hold
• If you are done with the party on Line 1, you can
  press the End Call soft key before answering
  the second call
• Use the Line Buttons to toggle back and forth
  between the active calls you have. The LCD
  screen will update to show you who is on each
  line
• When you are done with a call, press the End
  Call soft key to disconnect that call.

8
3-way Conference

• You can Conference 3 people (including yourself)
• During an active call, press Conference button or
  the more then confrnc soft keys
• Note IP 320/330/430/450 do not have a
  Conference button so users will need to use the
  soft key
• Enter number of person you want to bridge in
• Note the first person is on hold during this
  time
• When that person answers, hit conference button
  or confrnc soft key to join all parties together
• If you would like to split the conference into
  two separate calls, you can press the split soft
  key.

9
Applications IP 320/330/430/450

• Press the Menu button, then select Applications
• Applications allows you to view the following
• Current weather
• Weather forecast
• Weather alerts

10
Calling from your Call Lists IP 320/330

• Press the Menu button, select Features, then use
  the down arrow on the silver disk, to get to Call
  Lists, then use the down arrow to select the call
  list you would like to view
• To call someone back using your call lists,
  access them as noted above. Use the arrows to
  select the contact you want to call and then
  press the Dial button
• Note to quickly access your Received calls
  you can use the Callers soft key

11
Setting Up Your Voicemail

• The first time you call into your voicemail, you
  will be asked to
• Change Your PIN
• The default PIN for all new users is 1111
• Your new PIN can be between 4 and 15 digits
• Record Your Name Announcement
• Record Your Greeting
• Please do ALL THREE!
• If you dont record your name announcement, then
  callers will not be able to access you in the
  Dial By Name directory of the Auto Attendant
• If you already accessed your mailbox for the
  first time and didnt record your name
  announcement and/or greeting, you can do it now,
  but logging into your mailbox, choosing 9 for
  User options, 1 for Greetings/Name Announcements,
  1 to record your Greeting and 2 to record your
  Name Announcement

12
Checking Voicemail IP 320/330

• How to know you have new messages
• Red Indicator light will blink
• An Envelope icon will appear next to your
  extension number on the LCD screen
• When you pick up the handset you will hear
  stutter dial tone
• To check your messages
• Press the VMail soft key, and enter your PIN
• If you perform the above steps from an ENA
  Connect phone in your organization (other than
  your own) press when asked for your PIN, then
  enter your mailbox number and PIN
• From a phone outside your ENA Connect system,
  dial your number and press when you hear your
  voicemail greeting.
• You may need to access your number by using the
  Dial by Name Directory off your schools Auto
  Attendant

13
Using Voicemail

• When listening to your Messages
• Option 1 Replay the message
• Option 2 Save the message
• Option 3 Delete the Message
• Option 4 Forward the message to another
  subscriber on the system
• Record an introduction to the forwarded message
• Press 6 to add recipients
• Press 2 to Send
• Option 5 Reply to Message
• Option 6 Plays envelope information for that
  message only
• Note if you dont want to hear the Envelope
  information before your messages are played, you
  can turn that off in your user options. From the
  main menu, choose 9 for User Options, then 3 for
  Message Playback Options, then 2 for Envelope
  Information Playback

14
Transferring a call IP 320/330

• Blind
• Answer call
• Press Trans soft key
• Press Blind soft key
• Enter the number you want to transfer to
• Press the Dial Button
• Consultative
• Answer call
• Press Trans soft key
• Enter the number you want to transfer to
• Announce the caller (the caller is on hold during
  this step)
• Press Trans soft key again to complete the
  transfer
• Directly to Voicemail
• Answer call
• Press Trans soft key
• Press Blind soft key
• Dial 90 and extension
• Press the Dial Button

15
Redial

• Press redial Button (if your phone has one)or
  
• 00

16
Adding a contact as a star code speed dial

• For contacts that you call often, you may want to
  make them a star code speed dial
• From the phone Dial 74ltspeed dial
  numbergtltphone numbergt, where ltspeed dial numbergt
  is a two digit number between 01 and 20, and
  ltphone numbergt is the number to assign to the
  speed dial.
• Recommend dialing this string with the handset on
  hook and then pressing the Dial button. The
  system will play a confirmation message that your
  speed dial has been accepted
• Note This function can also be performed in the
  portal

17
Call Forwarding From the Phone

• 3 Main types of Call Forwarding
• 62 Call Forward on Busy
• (63 to reset)
• NOTE All lines must be busy for the call to be
  forwarded
• 72 Unconditional Call Forward
• (73 to reset)
• 92 Call Forward on No Answer
• (93 to reset)