Using Alliances to Create Value

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Using Alliances to Create Value
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Clarian Health1997 Consolidation

• Who We Are
• A consolidation of three hospitals, including a
  variety of outpatient services
• Two for-profit hospitals in the suburbs
• 17 partner hospitals across the state

• Statistics
• 2.7 billion in patient revenue
• 12,000 employees
• 1399 beds
• 56,000 patient admissions
• 920,000 outpatient visits

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Clarian Learning Alliance

• Launched in May 2007
• Hybrid model
• Eight Centers under a centralized governance
  structure
• 400 identified educators
• Offer certificate and degree programs in allied
  health
• Responsible for all other education within
  Clarian

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Business Challenges

• Shortage of qualified workers
• 800 vacant positions
• Competing with 4 major health systems
• Lack of basic workplace skills among entry-level
  staff
• Lack of information regarding health careers

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Solution

• Enhance and develop a continuum of onsite
  offerings that address workplace basic skills
  while improving capacity, quality and cost of
  instruction
• Forge a partnership with Indianas community
  college system to facilitate the attainment of
  post-secondary education

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A Little Background

• Offering basic skills since 1996
• Employed dedicated instructor
• Recognized by CAEL and ACE for offerings
• Awarded a 21st Century Workplace Skills grant by
  Indiana DWD

• Learning and innovation go hand in hand. The
  arrogance of success is to think that what you
  did yesterday will be sufficient for tomorrow.
• William Pollard

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Provider Criteria

• Teach ESL, basic skills, and college-accredited
  courses onsite
• Ability to transition people into healthcare
  programs
• Provide quality instruction
• Contextualize material to healthcare
• Assist with program application and admissions
• Invoicing capability

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Selecting Providers

• Warren Township Adult Education
• Met all criteria for ESL and basic skills
  instruction
• Match funding
• Other value added services
• Experienced workplace coordinator
• Access to state-funded adult education resources
• Testing and testing materials

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Selecting Providers

• Ivy Tech Community College
• Met all criteria for post-secondary education
• Offered value added services
• Choice of instructors
• Experienced coordinator
• Recruitment materials
• Robust catalogue of non-credit offerings
• Access to additional college resources

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Best Practices

• Steering Committee
• Defines roles and responsibilities
• Develops
• Application and admissions process
• Policies and procedures
• Plans and improves continuum of offerings
• Addresses customer service issues
• Resolves conflict

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Best Practices

• Shared responsibility
• Coaches work with Ivy Tech and Warren instructors
  in the classroom
• Help contextualize instruction
• Coach and motivate students
• Refer participants to internal and external
  resources
• Pathways Seminars are taught by both contract and
  Clarian instructors

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Evaluation

• Increased capacity and quality of instruction
• Warren 96 employees
• Ivy Tech 75 employees
• Serve more with less money
• 85-93 retention rate
• 49 improved their skills within in one course
• Improved participant view of the organization

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On Going Partnership

• Shared funding (Warren)
• Online Accelerated Remediation (Ivy Tech)
• Economic development (Ivy Tech)
• Internal program certification (Ivy Tech)
• Learning Rx (Warren)
• Presentations (Warren)