Interactive Patient Counseling

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Interactive Patient Counseling

• Pharmacist Patient Consultation Program Unit 1
• the prime questions

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In the tool box, so far

• OBRA 90 (as a guide)
• The pharmacy care process
• Courtesy like Introducing yourself!
• Rapport using patient names, getting to know
  your patients
• Body language Get CLOSER
• Listening skills
• Empathy
• Asking open ended questions
• Summarizing and verifying information
• Encouraging your patients to ask you questions

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A look at what you will be learning how to do
Heather Ferguson 03

• Dont worry about your drug knowledge
• Watch for the basic skills in the tool box
• Be watching for nonverbal clues
• This is what the ASP patient counseling
  competition will be like, and the APhA national
  competition

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The Prime Questions

• What did your doctor tell you this medication was
  for?
• How did your doctor tell you to take this
  medication?
• What did your doctor tell you to expect?

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The Prime Questions

• Final verification
• Just to make sure I didnt leave anything out,
  tell me again how you will be using this
  medication?

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Open vs. Closed Ended Questions

• Open ended provide more information
• Tell me more about the symptoms you are having
• Closed provide only limited information
• Did your doctor tell you to take 1 tablet daily?
• Do you know how long you will need to take this
  medication?

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Refills

• Show and tell
• Place the pill in the lid and ask the patient
• So, what are you using this medication for?
• And how do you take it?
• And are you having any problems?

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Patient Counseling Plan

• Print this from web.
• Prepare for the counseling
• Introductions
• Prime questions
• Final verification
• Follow up

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Video PPCP1