Significance of IT and automation in mail processing quality improving

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Significance of IT and automationinmail
processing quality improving
St. Petersburg, 1st 2nd July 2009
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Summary

• IT automation as a must have
• Poste Italiane Group Profile
• Poste Italiane Strategy and ICT Aims
• Poste Italiane IT initiatives
• UPU Telematics Cooperative
• Telematics Cooperative Visions
• Achievements near-term plans

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IT automation as a must have
Why is IT automation a must have for
International Postal Service quality ?
Postal Service quality is achievable only using
IT, which allows

• Customer demand service features which Track
  Trace of items by Web, SMS etc.
• Fill export forms
• Supply chain efficiency
• Preadvice, TT, Accounting/Invoicing,
  Claims/Inquiries
• With partner Posts
• With carriers
• Identify remedy problems in the process
• Information exchange with Customs Border
  Control
• Electronic preadvice will be enforced by national
  laws
• Asset management
• By barcode scanning and/or RFID use
• Retain Postal money order business by moving from
  paper to electronic
• Avoid losing physical letter business to email
  Co.

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Poste Italiane Group Profile
Group Profile
Business Units ()

• Employees 155.000
• in Post Offices 60.000
• on Mail Delivery 42.000
• Network
• Post Offices
  14.000
• Served Houses
  24 mln
• Distribution Centers
  900
• Banking services
• Accounts
  5,2 mln
• On line accounts
  650.000
• Debit and credit cards
  9 mln
• Poste pay cards
  3,5 mln
• Revenues 17,2 Mld
• Mail/Logistic Services 5,5 Mld
• Insurance Services 6,7 Mld
• Financial Services 4,5 Mld
• Other Revenues 0,4 Mld
• Rev. Growth 2007/2006 0,7

() Main business units
Poste Italiane the Network company is the
largest Italian company focused on serving
citizens and enterprises, and it has the most
modern integrated network and platform systems
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Poste Italiane Strategy and ICT Aims
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• Poste Italiane most strategic aim is to become a
  strong Multiservice and Multichannel Company and
  that is why Poste Italiane is developing a
  flexible and integrated ICT infrastructure, able
  to answer market needs, quickly and effectively.
• Furthermore, ICT infrastructure development
  creates value for Poste Italiane Group,
  supporting the company strategic positioning
  strengthening as
• Favourite Public Administrations Partner for
  business
• Interface between customers and third party
  Service Providers
• Service provider for other service provider
  companies.

ICT Aims

• Support in developing distinguishing services,
  using a modular application architecture.
• Corporate information assets enhance, to support
  business proposals.
• Increase operating processes efficiency, through
  rationalization and technological innovation.

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IT solutions for mail processing automation and
improving

• Poste Italiane has defined its own way to achieve
  a valuable improve in mail processing and
  automation this way is based on a pattern of
  high strategic, advanced technology and SOA
  (Service - Oriented Architecture) oriented
  projects.

Why SOA oriented solutions?

• Time-to-market focus new service solutions are
  developed by re-using existing modules (i.e.
  basic available services).

• New services development costs reduction new
  services are developed basing on a semplified
  architecture and thanks to a shared and
  centralized support to integrating different
  systems.

• Architectural rationalization, dued to the
  availability of a central and shared service
  discovering function and to a global management
  of security policies and logging.

• Software lifecycle optimization, basing on
  design guidelines.

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Poste Italiane IT initiatives

• IT Solutions for mail processing automation and
  improvement
• Enterprise Serial BUS
• IT backbone to build new services, by assembling
  and rebuilding existing ones
• Service Delivery Platform (SDP)
• multi-channel SOA platform to drive all Poste
  Italiane distributing channels
• Centralize 14.000 Post offices servers in one
  Data Center
• Automazione Uffici Postali (AUP) (i.e. Post
  Office Automation )
• increase the number of automatic devices and
  infrastructures in Post offices
• E.g. basic and advanced ATM, Self Service kiosks,
  Electronic filing cabinet, etc.
• Postino Telematico (i.e. Electronic Postman)
• based on a mobile and portable device (PDA),
  allowing the postman to manage all delivery
  conditions
• .post domain and EPCM benefits
• Poste Italiane supports strongly UPUs .post
  domain initiative
• Basic infrastructure to share interconnect
  Postal eServices internationally
• Create a worldwide trusted, stable, secure and
  innovative community

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Telematics Cooperative Mission

• Enable Posts and their partners to be linked
  and to deliver leading market services by

• Secure, trusted, available accessible
  communication network
• POSTNet EDI network
• Value-adding solutions for management, quality
  control, improvement of Mail and Financial
  Services
• IPS and IFS software families
• Center of Excellence providing information,
  project management, support strategic advice
• Postal Technology Centre consulting
• Providing full range of support and technical
  services
• Postal Technology Centre Support and Deployment
  services

The Postal Technology Centre (PTC) of UPUs
International Bureau is in charge of executing
the Cooperatives mission strategy
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Telematics Cooperative Mail Vision

• EDI-fy the whole mail Supply chain

• Define EDI messages (XML) for all postal needs in
  the logistic chains

• And implement them in IPS
• Between Posts
• TT PREDES/RESDES PRECON/RESCON, EMSEVT
• Accounting PREDES V2.1Inquiries,
• Claims eVerification Note, cClaims (2010/11)
• With Airlines/Transporters
• CARDIT/RESDIT,
• Invoicing (2010)
• With Customs authorities
• CUSITM/CUSRSP,
• ITMATT (2010)

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Telematics Cooperative Mail Vision

• EDI-fy the entire Postal logistic chain

IPS generic customs interface (2010)
customs
IT exists standard enhanced (M39)
airlines
TRIPS
Postal Export Guide (2009)
CUSITM/CUSRSP, ITMATT
Standard IT being developed, (UPU-WCO)
CARDIT/RESDIT
IPS
bespoke solution
Transit Post
Origin Post
Destination Post
EMSEVT, PREDES/RESDES, PRECON/RESCON
IPS
Integrated eVerification Notes eClaims
Inquiries
Invoicing
standard being developed 2010 in IPS
IPS accounting
standard agreed (PREDES V2.1) 2009 in IPS
IT exists well proven standard exists
Physical mail flow Electronic flow (EDI
messages)PTC solution
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Telematics Cooperative Financial Services Vision

• Affordable Postal Money Order system under Postal
  Control end-to-end

• Scalable to each posts IT capabilities and
  volume size

• IFS/STEFI for international Money Orders

• With Clearing Settlement system (2009/10)

• IFS extension for Domestic Money Orders (Sept.
  2009)
• One system for all postal money transfers

• Allowing posts to take advantage from all income
  streams
• Commission
• Foreign Exchange margin (FX)

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Telematics Cooperative Financial Services Vision

• Enable affordable remittance offering
• Maximum scalability

other payment networks
network links 2009
IFS network
Inter/Intranet link
IFS Light QCSfin
Post HQ
Postal national/regional Call center
IFS IFS Light STEFI QCSfin

• All remittance types
• cash-cash
• account-cash
• cash-account
• account-account

telephone link, VoIP
IFS Domestic 2009
Post offices
Post offices
IFS Web access
Post offices
Post offices
Post offices
Post offices
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Telematics Cooperative eServices Vision

• Sharing new electronic Services
• Existing Postal eServices can be shared with
  posts who have not the capability/experience to
  develop on their own

• Interconnecting new electronic Services
• Existing Postal eServices on national level can
  be interconnected by a standard interface
  mechanism
• E.g. Postal Registered Email (PReM), Global
  Hybrid Mail

• Priorities of the Telematics Cooperative
• First service
• EPCM Electronic Postal Certification Mark
• Next
• Postal Registered Email,
• Then
• .post infrastructure,
• Global Hybrid Mail
• RFID usage,
• postal eShopping

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Telematics Cooperative Achievements Plans
TODAY

• 100 available EDI network
• With no maintenance interruptions
• With proactive alerting
• State-of-the-art standard software for UPU
  members
• Mail and Money Order solutions
• Affordable through cost-based pricing
• Quality Control System
• Operational monitoring reporting
• For mail financial solutions
• User Groups for feedback

- Utilisation of PTC solutions -
TOMORROW

• Mail
• Standard EDI exchange with customs
• Integarted eClaims Inquiry processing
• Integrated UPU PostCode database

• Financial
• Clearing Settlement solution
• eServices
• EPCM (el. Postmark) and PReM
• .post infrastucture
• RFID use internationally

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Details on Poste ItalianesIT Initiatives
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Enterprise Service BUS
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• To accelerate Poste Italiane IT architecture
  development towards a SOA oriented architecture,
  a new ESB (Enterprise Serial Bus) Platform has
  been designed and will soon be available.
• ESB will act as a backbone layer to integrate and
  manage enterprise services.
• The ESB platform will deliver functions to build
  new services, by assembling and rebuilding
  existing ones, to answer business requirements
  and their evolution thus minimizing deployment
  times and costs.

• Poste Italiane new ESB will deliver, in a
  suitable and reliable way, services such as
• Orchestration functions
• Security functions
• Messaging functions
• Smart routing functions
• Transformation and processing functions.

10/11/2009
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SDP Mission

• SDP (Service Delivery Platform) project aims
  setting up a multi-channel SOA platform to drive
  all Poste Italiane distributing channels.

• It bases on an remarkable existing front-office
  systems technical development, achieved by a
  centralization servers now available in everyone
  of 14.000 Post offices (UP), all over the
  Country, will be centralized in existing Data
  Center.

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SDP new services and related benefits

• New SDP delivers to the final customer and to
  front office people valuable services such as
• Carrello, which has shopping cart features
• Cassa, which is a real electronic cash desk
• Giornale di fondo, which allows accounting book
  activities for each post office
• Gestione Periferiche, which allows input/output
  device management activities.

SDP benefits for business and ICT

• SDP integration with other backend systems will
  allow different pricing policies, basing on
  customer profile and thus reacting promptly to
  new business requirements.

• SDP will allow a customer multi-channel
  management and thus it will allow new integrating
  services offer.

• SDP will allow the centralized management of
  material and non-material assets, thus enabling a
  remarkable cost reduction and a valuable global
  operating efficiency improvement.

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SDP Architecture

• Presently, the mainframe directly comunicates
  with every PDL (single user PC), thus gathering a
  view on everyone of them, by a PU/LU connection,
  available on each user PC.

SDP will shift the existing client/server
architecture into a SOA compliant 3-layer one
MainFrame role is still the same
Presentation layer component is managed by the
single user PC
An Application server component is now used its
based on Open server and uses Webshere
Application Server
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AUP Mission and Benefits

• Automazione Uffici Postali (AUP), i.e. Post
  Office Automation project consists in a
  remarkable increase in the number of automatic
  devices and infrastructures available on the
  whole Italian territory.
• AUP Project bases on the following strategic
  concept
• Key products de-materializing and customer
  tailored interaction levels will improve postal
  network efficiency.

Postal Network Efficiency Improvement
()
() such as basic and advanced ATM, Self Service
kiosks, Electronic filing cabinet, etc.
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AUP Architecture

• AUP bases itself on the following operating
  3-layer architecture

• Application Layer Infrastructure is made by
  different kinds of ATM and Kiosks

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Postino Telematico Mission and benefits

• Postino Telematico service, i.e. Electronic
  Postman, has been developed to better manage
  precious deliveries, needing a delivery receipt
  signature.
• It is based on a mobile and portable device
  (PDA), allowing the postman to manage all
  delivery conditions and thus easing
• Deliveries loading on support systems (including
  PDA),
• Deliveries unloading and deduction, from systems,
  
• Undelivered warning for undelivered objetcs.

New Devices ? More Services
Postino Telematico
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Postino Telematico Architecture

• Postino Telematico service is based on the
  following architecture

Cradle a base localized at specific
service-activated offices its role is allowing
data exchange between PDA and internal network.
IAM a system holding PTL authentication
credentials.
XTE a system playing as an interface between PTL
(PosteMobile system) and TT systems
(PosteItaliane systems) for data exchange.
PTL a central system supplying tracing features
to keep activities timing and sequence, and thus
allowing reporting and mobile device status
monitoring.
DM A device management platform its purpose is
to make night checks on mobile devices to control
functions availability and update sw, if needed.
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.post domain and EPCM benefits

• Poste Italiane is one of the main players in the
  world in defining the Internet domain .post,
  according to the guidelines of the UPU (Universal
  Postal Union) and in collaboration with the ICANN
  (Internet Corporation for Assigned Names and
  Numbers).
• In next few years, Postal Operators from all over
  the world could use the .post domain to offer
  innovative electronic services.

Why use .post domain?

• To allign levels of communications, transaction
  security and certification to technological
  standards of the most advanced Postal Operators
  all over the world.

• To strengthen Postal Operators brands and their
  role as Trusted Third Party in the digital world
  (eg. quality certification for e-commerce
  operators within the .post domain).

• To ease digital services development, basing on
  .post domain and world wide distribution of
  interoperable services and common standards,
  aiming to create a trusted, stable, secure and
  innovative community.

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.post domain and EPCM benefits

• EPCM plays a crucial role in achieving .post
  domain use benefits thanks to its own feature of
  being a certified electronic stamp for any
  digital meanings.
• Poste Italiane is already running two new digital
  postal services using the EPCM
• Data Certa (Timestamp duty service)
• PES for Bancoposta (Secure eMail).

EPCM benefits
The EPCM enable, both senders and recipients, to

• Have the evidence of sending (unique and
  certified Date and time)

• Verify the integrity of the content of the
  digital data transmitted

• Have international interoperabilty for services

• Use standard technological equipment and not
  specific ones

• Use any type of e-mail address (potentially)

Access to some specific services is possible
only using postal provided Digital Mailbox
instead of traditional standard mail address
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References

• Thank you for your attention
• Giorgio PomponiPoste Italiane S.p.A.Service
  Contract Manager
• POMPON16_at_posteitaliane.it

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SOA Service-Oriented Architecture

• Service Oriented Architecture (SOA) is a paradigm
  for organizing and utilizing distributed
  capabilities that may be under the control of
  different ownership domains.
• SOA is a means of organizing solutions that
  promotes reuse, growth and interoperability. It
  is not itself a solution to domain problems but
  rather an organizing and delivery paradigm that
  enables one to get more value from use both of
  capabilities which are locally owned and those
  under the control of others.

OASIS SOA Reference Model TC
Specific Architectural Principles

• Systems are composed of a loosely coupled
  collection of well-defined and interoperable
  network services and tools

• Information is defined externally to any given
  service or tool and is readily available to all
  authorized users

• The architecture should encourage the use of
  common solutions, designs, and services where
  applicable. It should facilitate re-use of common
  functionality, as opposed to re-creation of
  similar capabilities

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