Service Revolution

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Service Revolution

• William Clark, Syclo
• Marc Nussbaum, Lantronix
• John Petze, Tridium

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Service Revolution How M2M Impacts Mobile Field
Service

• Bill Clark
• Vice President, Business Development
• Syclo, LLC.

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Syclo, LLC. Background
Focus Mobile Computing Solutions that improve
business processes

• Products provide quantifiable business process
  improvement with rapid deployment leading to
  strong ROI
• Agentry Platform a mobile application
  development environment specifically geared
  towards the rapid development of mobile
  applications.
• Privately Held Firm founded 1995 65 employees
• Based in Hoffman Estates, IL a suburb of
  Chicago USA
• Worldwide Presence 500 mobile deployments in
  28 countries
• 1 market share (90) in mobile Enterprise Asset
  Management
• 96 Support and Maintenance Renewal Rate
• Wide array of licensing and reseller partnerships
  with leading technology vendors and System
  Integrators

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Syclo Products and Industries

• Deployed at organizations in asset-intensive
• industries
• Over 1/3 of the Fortune 100 are current customers
• Across a wide range of Industries
• Utilities Oil Gas Manufacturing
• Pharmaceuticals Health Care Public
  Works
• Transportation Government Telecom
• Facility/Property Mgt Education
  Hospitality
• Products
• Agentry Platform
• SMART Product Suite
• Work Management/Field Service
  Inspections/Auditing
• Inventory Management/Scheduling Rounds and
  Readings

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Service Management Asset Management vs. CRM
Field Service

• There are about 20MM-25MM service technicians
  worldwide
• Enterprise Asset Management is a distinct segment
  in field service
• Fix it before it breaks vs.Fix it after it
  breaks
• Asset vs. Customer focus
• MRO Software vs. Siebel
• Packaged solution vs. proprietary
• ERP players like SAP havemodules for both
  markets
• Overlap is in the areas of property management,
  facility management service providers, and
  aftermarket equipment service
• M2M has differing levels of material impact

Field Service

CRM
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M2M How much CRM field service impact?

• Service Outcome Timeliness Accuracy
  Depth Agility

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M2M How much impact in EAM service?
15 35 31 13
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Maintenance Practices, Poll conducted by Plant
Services Magazine, Fall 2004

• In order to move to the right, you need
  Processes, Systems and Quality InformationMobile
  and M2M provide complementary improvements to
  each
• Mobile provides and captures the most accurate
  data at the lowest cost during the Response Cycle
  
• M2M provides vital alerts, simple business
  process enablement and fine tuning during the
  Sense Cycle

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Syclo Customer experiences Enhancing EAM and
CRM performance

• Streamlining processes
• Used RFID to perform store inspections using
  portable reader saved 15-30 minutes per visit
  per territory manager, improved inventory
  accuracy, better store visibility
• Fortune 100 company
• Improved Customer Service
• Reduced cycle by 80 - 2.5 hour substation
  inspection down to 20 minutes, printouts for
  regulatory complianceLarge U.S. Utility Company
• Reduced purchase order cycle time from 45 days to
  1 day enabling real-time monitoring of well-head
  cash position via EAM systemMultinational Oil
  Gas Company
• Improved SLA performance and visibility
• Reduced costs by converging devices, attaching
  imaging and real-time facility status to work
  orders. Increased work orders tracked by
  206Large U.S. Facilities Outsourcer

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Service Revolution
Marc Nussbaum President and CEO Lantronix
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Service Revolution
John Petze President and CEO
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