Technology Outsourcing: IT Promise and Progress

1
Technology Outsourcing IT Promise and Progress

• Collegis Eduprise Executive Summit, June 9-11,
  2002 Orlando, Florida.

José-Marie Griffiths, Ph.D. School of Information
Sciences University of Pittsburgh
2
Outsourcing in Higher Education

• Increased outsourcing activity
• -a 1996 survey indicated only 5.9 of
  institutions produce all services in house
• Low outsourcing activity
• -Need more data collection on IT outsourcing in
  higher education
• -NAUBCO Results

3
What do Schools Currently Outsource?
Diagram provided courtesy of Unicco.
www.unicco.com
4
Evolution of Outsourcing
Three Levels of Outsourcing

• Tactical
• efficiency
• Strategic Outsourcing
• building long term value and focus
• Transformational Outsourcing
• redefining the enterprise

5
Function Physical Infrastructure
Physical Infrastructure
6
Function Facilities Operations
Facilities and Operations
Physical Infrastructure
7
Function Middleware/ Enabling Technologies
Middleware/ Enabling Technologies
Facilities and Operations
Physical Infrastructure
8
Function Core Ap
Core Applications Services
Middleware/ Enabling Technologies
Facilities and Operations
Physical Infrastructure
9
Focus Mission-specific applications services
Mission-specific Applications Services
10
Function maintenance and restoration

• Functions must be
• Cost-effective
• Available/reliable
• Responsive
• Get the job done
• Staff assigned to functions
• keep the trains running on time

11

What makes sense for schools to outsource
12
Technology Outsourcing IT Promise and Progress
Dr. José-Marie Griffiths Doreen E. Boyce Chair
and Professor School of Information Sciences
Director, Sara Fine Institute for Interpersonal
Behavior and Technology University of
Pittsburgh E-mail jmgriff_at_pitt.edu Web page
http//www.sis.pitt.edu/jmgriff Telephone (412)
624-9370