COMMUNICATION

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COMMUNICATION

• Breakdown
• M.C.Suski

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Positive or Negative?

• Youre Not Doing a good job.
• You re Fired.
• Donald Trump

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Positive or Negative?

• I believe in you, Im investing in you, and I
  expect your best efforts.

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What Are You Communicating?Good News
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What are you Communicating? Sad News

• E.R. Closure
• Shortage of Doctors or staff
• Loss of a contract
• Year end deficit
• Death of a staff member

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Leadership Letdowns

• Failure to delegate authority.
• Failure to balance authority (over-delegate).
• Grant responsibility without authority.

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Leadership Letdowns

• Confusing lines of authority with lines of
  information
• Misuse of staff functions
• Misuse of functional authority

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Before you communicate ask yourself these
questions?

• 1. What is the purpose of this communication?
• 2. What do I want to happen when I send this
  information?
• 3. Who is the intended recipient?
• 4. Am I communicating everything he needs to
  know for my intended results?

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Ask Yourself these questions?

• 5 .Is my timing right?
• 6. What is my main point? Am I making it
  effectively?
• 7. Have I covered everything clearly? Or is
  there ambiguity?
• 8. Are the facts accurate and verifiable?
• 9 .Is the level of detail appropriate?

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Ask yourself these questions?

• 9. Will the recipient be absolutely clear on
  the action I require and the time frame for
  action?
• 10. What is the best medium for this
  communication E-mail, memo, letter, phone call,
  face to face meeting or presentation.

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Positive Body Language

• 1. Upright stance or walk--
• You are confident.
• 2. Maintaining eye contact and scanning the
  room--
• You are genuine and truthful.
• 3. Open palms--
• What you see is what you get.

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Negative Body Language

• Looking Away--The individual is unconvinced by
  your argument.
• Drumming fingers--The audience member is bored
  and disinterested.
• Swinging Foot--sign of boredom.
• Examining watch--speaking too long.

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Choose words carefullyPositives and Negatives
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Enabling Others to Act

• Communicate the vision.
• Know the skill levels aspirations of all the
  individuals involved.
• Articulate your confidence in the individuals
  involved.
• Offer advice--dont micromanage.

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Enabling Others to Act

• Communicate your confidence that people can act
  as a team.
• Ensure support is available.
• Schedule regular updates and adhere to them.
• Offer positive feedback.
• Monitor the people involved.

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In Summary
Why does communication fail?
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Communication Breakdowns

• 1. Lack of clarity
• 2. Receiver error
• 3. Poor/ inappropriate presentation
• 4. Personality
• 5 Misinformation

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Communication Breakdowns

• 7. Distortion
• 8. Distraction
• 9. Poor reporting systems
• 10. Ambiguity

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REMEMBER---

• The most important point about
  communication is not always the message (good
  news or sad news) but what words you choose and
  how you say it.

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sawasdee