WLR3 Day 1 Design

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WLR3 Day 1 Design
Progress update and next steps
The information presented is indicative only and
is subject to change. Openreach will seek to
minimise any changes made and will endeavour to
inform CP's of any changes which are required to
be made as soon as possible
Martin Whewell 26 Sept 2006
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Agenda

• Intro - Aims Objectives of WLR3
• Day 1 and Day 2
• Assurance
• Fulfilment

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WLR3 Aims Objectives

• To deliver-
• More flexibility for CP to develop own brand v
• More visibility of line status v
• More product options v
• Fewer rejections v
• Fewer Incompatible products v
• EOI v

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Day 1 and Day 2

• Day 1 planned to be available from end Nov 06
  ramping up to 1/1/07
• Not all requirements have been accommodated in
  Day 1
• 200 requirements for Day 2
• Prioritisation process critical for optimal Day 2
• Workshops planned for October

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Agenda

• Assurance
• Colin Rushford

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Agenda

• Fulfilment
• Products (Basic Premium)
• Care level
• CNFs
• Incompatible products
• Order types
• Dialogue Services
• Main components
• KCIs
• Business rules
• Steve Billington

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WLR3 Day1 design - Fulfilment - Products
Basic Res Directory entry PSTN Single line
Carelevel 1 as default can order 2
3 Installation type Standard Remains
Standard Complex (eg Barn/Farm) Changes to
Standard Complex - Hot site Remains Complex Hot
- Site Standard - New House Remains
Standard Important Need to get the
installation type correct otherwise potential
delay
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WLR3 Day 1 design - Fulfilment - Products
Premium Res or Bus Directory entry PSTN Single
line - Carelevel 1 as default can order 2
3 Installation type Standard Remains
Standard Complex (eg. Barn/Farm) Changes to
Standard Complex - Hot site Remains Complex Hot
- Site Complex Ship (e.g. ship in dock yard)
Remains Complex - Ship Site (eg. building site
office) Remain Site Standard - New House
Remains Standard NSP (eg. Traffic lights)
remains NSP Not in Day1 Event/Exhibitions Impo
rtant Need to get the installation type correct
otherwise potential delay
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WLR3 Day 1 design - Fulfilment - Products
Premium Res or Bus Directory entry Care level
1 as default can order 2 3 PSTN Multi Line
AUX Installation type Standard Remains
Standard Complex (eg. Barn/Farm) Changes to
Standard Complex - Hot site Remains Complex Hot
- Site Complex Ship (e.g. ship in dock yard)
Remains Complex - Ship Site (eg. building site
office) Remain Site Standard - New House
Remains Standard Not in Day1
Event/Exhibitions Important Need to get the
installation type correct otherwise potential
delay
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WLR3 Day1 design - Fulfilment - CNFs

• CNFs availability determined by Product (PSTN
  single Multi line AUX
• All available for Basic Premium
• Additional CNFs in WLR3
• Direct Connect
• Barring of All Premium Rate Texts
• Barring of All Adult Premium Rate Texts
• Default CNFs on the line when provided
• Call Return (Default)
• Call Return Erasure (1475) (Default)
• Withhold Release Number on a per call basis
  (Default)
• Ring back pay per use (Default)
• Reminder Call pay per use (Default)
• Three way calling pay per use (Default)
• Produced technical Incompatible CNFs matrix
• Not in Day1 CP defined Route to 100
• Not in Day1 - Network Call performance data

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WLR3 Day1 design - Fulfilment - Incompatible
products
BT Metro Or BT NET Services - BT Own use Out Of
Area Lines (OOAL) SMDS products (WAN products)
Private wire Products Private wires/ Access lines
Private wire Products DDI Lines -  analogue DDI
not supported Other Networks - VPN Featurenet
services Social Telephony (Can be transferred
between CPs that offer ST) BT Payphones Note
Will be further discussed at the 3 Oct 06 Process
forum

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WLR3 Fulfilment Order types In Out

• Provide
• New line Not willing to take over working line
  and no stopped line
• Start of a stopped line (any or specified)
• Working line start (any or specified
• Conversion Change technology same CP
• - Technology Product and Basic/Premium
• Transfer BTRC/WLR2/MPF/WLR3 to WLR3 same
  address change CP mis-selling process
• Move Change address same CP or change CP
• Note1 If appointment required only offered
  during normal Whrs
• Note2 CP must enter Hazard warning notes when
  applicable
• Amend Change CRD/App/higher ECC/Hazard Warning
  notes
• Not in Day1
• ISDN2 conversion - Not MSN or DDI
• ISDN30 conversion - Not DDI
• New Presence number not available
• Simultaneous provision of Call Mapping
• Out Of Hours appointments not available

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WLR3 Fulfilment Order types In Out

• Modify
• Adding or removing CNFs
• Note gt1 x CNFs same order All provided
  longest lead time
• Shift NTE
• Re-number
• Adding or removing debt management
• Change of RID same CP
• Change of Basic/Premium same CP
• Change of Hazard Warning notes
• Cease
• PSTN single line
• PSTN Multi line whole installation or
  additional line (last line)
• RCF or Caller Re-Direct

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WLR3 Fulfilment Dialogue Services

• Address matching
• Input from CP - Address details
• Output - Gold ALK (full address), Silver ALK
  (mismatch of Address), Bronze ALK (Address match
  required temp key assigned)
• Appointing
• Input from CP - Gold or Silver ALK quantity of
  lines and Product type
• Output Available appointment slots max 20 and
  given an appointment reservation key

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WLR3 Fulfilment Dialogue Services

• Number Reservation
• Input from CP (Gold ALK District code) or
  (Exchange code District code) or (DN) or (DN
  cluster flag) and opt for short/long maturation
• Output - results in list of available numbers
  short max 20 long max 580 maturation max
  290 opt for next number in the sequence or
  reserve number then given a number reservation
  key
• Not in Day1- Will allow numbers in Maturation
  list to be reserved that could be in a Closed
  number group for new supply

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WLR3 Fulfilment Dialogue Services

• Managed Lineplant Availability
• Input from CP (Gold ALK any retained CLI)
• Output - How many Working and Stopped lines at
  the address and Exchange type and code DP No and
  actual number of spares If retained CLI provided
  will indicate if can be retained Line
  termination type (NTE or NTTP)

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WLR3 Fulfilment Dialogue Services

• Obtain Installation Details
• Input from CP (CLI Post code) or (CLI Gold
  ALK)
• Output - Actual Incompatible products 3rd party
  products (Redcare, SMPF only flag) Equivalent
  WLR3 CNFs Non equivalent CNFs Debt
  management features (only if owning CP) Temp
  structures flag could be Site office or
  Event/Exhibition) CPS (flag) Directory
  details Any open orders (3rd party or non 3rd
  party) Care level Exchange type and code
  District code Owning CP of the line (flag) If
  AUX line how many lines exist Product PSTN
  (Single/Multi line AUX)/ISDN2/ISDN30
• Not in Day1 - Will not return Product type
  (Basic/Premium) only impacts WLR3 lines
  Installation type ( eg. NSP/Complex Ship) only
  impacts BTRC WLR3 lines

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WLR3 Fulfilment Dialogue Services

• Number portability
• Input from CP (Gold ALK District code
  Current CPs name OLO account No) EU moving
  Address indicator (If moving address need to give
  existing Post code OLO authorisation code)
• Output Validating Import Customer (VIC) Valid
  for Import flag

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WLR3 Fulfilment Main components
DIALOGUE SERVICES
EMP
eb XML
XML Validation
Orchestration/ Business rules
KCI1
KCI2
KCI3
KCID
KCI1, 2, 3, D, C, R
CP placing order
KCI1, 2 3, C, R
CP who owns asset
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WLR3 Fulfilment KCIs
Order pending sent on successful Initial order
validation KCI 1 Acknowledgement sent to CP on
completion of Order type determined Generate
Unique ref No Orchestration of the order CRD
not past date or lt 90 calendar days. (not
comprehensive list of validation) KCI 2 Order
committed - Sent to CP on confirmation that all
tasks committed and provide CCD. Could be more
than one KCI2. Not in Day1 - PONR datetime not in
message KCI3 On order completion - Could be
more than one KCI3. KCI Delay Current status
and reason for the delay sent to CP if further
work required to finalise order or new
appointment required. Could be multiple delay
messages. KCI Reject Due to incorrect order
details/Incompatible details KCI Cancel Due to
successful Cancel Own or Other or Openreach
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WLR3 Fulfilment Business rules key
principles

• Open orders Further evaluation of rules to take
  place
• Reject order-
• If open 3rd party order (SMPF/Redcare/Call
  mapping/CPS)
• If open stop/cease order on the line (depends on
  order scenario)
• If open Provide order (depends on order scenario)
• If duplicate open order
• If Modify order Duplicate
• If Modify order being applied - Open cease order
  - If Modify is not debt management CNF
• If Modify order being applied - Open Provide
  order - If Modify is not debt management CNF
• If Modify order - If 2nd Modify causes
  Incompatibility
• If Cease order when open transfer order exists
• If Multi line AUX - Cease or Remove orders will
  be rejected if only one additional line exists

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WLR3 Fulfilment Business rules key
principles

• Appointing
• PSTN Single Line
• Gold ALK and line plant available - CP to appoint
  no earlier than MLT of Order scenario
• Gold ALK but no line plant available - CP to
  appoint MLT of Order scenario 'X' days to be
  defined
• Silver ALK - CP to appoint MLT of Order scenario
  'Y' days - 'Y' days to be defined
• CP not to appoint - 'Non-standard' single line
  (eg. NSP, site offices etc)
• PSTN Multiple single line max of 4 lines
• Gold ALK - line plant available - CP to appoint
  no earlier than MLT of Order scenario
• Gold ALK - insufficient line plant available
  (partial) - CP to appoint no earlier than MLT of
  Order scenario
• Gold ALK - insufficient line plant available
  (total) - CP to appoint MLT of Order scenario
  'X' days tbd
• Gold ALK but no line plant available - CP to
  appoint MLT of Order scenario 'Y' days to be
  defined
• PSTN Multi Line AUX can appoint up to 1 4
  additional AUX
• Gold ALK and line plant available - CP to appoint
  no earlier than MLT of Order scenario
• Gold ALK but no line plant available. Advice not
  to Appoint as greater risk re-appointed
• Silver ALK. Advice not to Appoint as greater risk
  re-appointed
• CP not to appoint - 'Non-standard' single line
  (eg. Site offices etc)

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WLR3 Fulfilment Business rules key
principles

• Appointing - cont
• General
• If Appointed earlier than Order scenario MLT then
  will be re-appointed
• Re-appointments - made by Openreach and passed to
  CP
• If appointment made by CP and not required
  Openreach will cancel and inform CP

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WLR3 Fulfilment Business rules key
principles

• Cancellations
• Cancel Own can be applied to Provide, Modify
  Cease
• 'Cancel Other' applies to Provide where there is
  a change of ownership of the line (transfer
  working line start move)
• PONR set to CRD 1 _at_ 1600 for all order types
• Reject - 'Cancel Own' submitted after PONR
• Reject - Provide 'Cancel Other' submitted after
  PONR
• Not in Day1- Late cancellations currently being
  evaluated as manual
• Not in Day1 - Reject - transfer 'Cancel Other'
  submitted on order that has a mis-selling key

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WLR3 Fulfilment Business rules key
principles

• Incompatible CNFs
• RCF If debt management CNF on the line then
  this will need to be removed by CP before RCF can
  be applied
• CP applying debt management CNF If 'technical'
  Incompatible CNF exists this will be removed to
  allow debt management CNF to be applied and when
  removed will automatically re-apply original CNF
• Cannot switch between RCF Caller Re-Direct

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WLR3 Fulfilment Business rules key
principles

• Retain 3rd party products
• PSTN Single line same address
• SMPF - will be retained on change of CP
• Redcare - will be retained on change of CP
• Call Mapping retain number or change number
  same CP or change CP - Call mapping removed
• Remove Sim SMPF - Change of CP - SMPF exists - if
  order requests simultaneous will retain existing
  SMPF and remove new SMPF request
• PSTN Single line Move (change address)
• Retain SMPF - no retention only using
  simultaneous provision
• Redcare - Will be removed from the line at the
  old address and not retained on the new address
• Call Mapping retain number or change number
  same CP or change CP - Call mapping removed

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WLR3 Fulfilment Business rules key
principles

• Retain 3rd party products - cont
• General
• Cease of a PSTN line will remove 3rd party
  product
• WLS - For Move, Provide, and Provide Main
  Additional Aux Line, SMPF is ceased from the new
  line which is being taken over
• WLS - For Move, Provide, and Provide Main
  Additional Aux Line, Redcare is ceased from the
  new line which is being taken over
• WLS - For Move, Provide, and Provide Main
  Additional Aux Line, Call Mapping is ceased from
  the new line which is being taken over
• Renumber scenarios - same address SMPF Redcare
  will be retained

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WLR3 Fulfilment Business rules key
principles

• CPS
• PSTN New Provide CPS required
• CP is CPSO - The Provide order will deliver PSTN
  CPS order with option all calls.
• CP not CPSO - CP places two orders - Provide PSTN
  and Provide CPS order to CPSO. The CPS order must
  be placed whilst the PSTN order is open to be
  simultaneous.
• PSTN Transfer Conversion CPS retain required
• Same DN - Provide PSTN will manage the PSTN CPS
  order with existing call options.
• Change DN - CP is or is not CPSO - Provide PSTN
  and Provide CPS order to CPSO. The CPS order must
  be placed whilst the PSTN order is open to be
  simultaneous.
• PSTN Transfer Conversion New CPS required
• CP is CPSO - Provide will manage PSTN CPS order
  with option all calls.
• CP is not CPSO - CP places two orders - Provide
  PSTN and Provide CPS order to CPSO. The CPS order
  must be placed whilst the PSTN order is open to
  be simultaneous.

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WLR3 Fulfilment Business rules key
principles

• CPS - cont
• PSTN Move (change of address) CPS retain
  required
• Same DN - Provide PSTN will manage the PSTN CPS
  order with existing call options.
• Change DN - CP is or is not CPSO - CP places two
  orders - Provide PSTN and Provide CPS order to
  CPSO. The CPS order must be placed whilst the
  PSTN order is open to be simultaneous.
• PSTN Move (change of address) New CPS required
• CP is CPSO - The PSTN Provide order will deliver
  PSTN CPS order with option all calls.
• CP is not CPSO - CP places two orders - Provide
  PSTN and Provide CPS order to CPSO. The CPS order
  must be placed whilst the PSTN order is open to
  be simultaneous.
• General
• Renumber - same CP - Modify order - CPS required
  - CP is or is not CPSO - CP places two orders -
  Provide PSTN and Provide CPS order to CPSO. The
  CPS order must be placed whilst the PSTN order is
  open to be simultaneous.
• Where CP is CPSO and the CP requires CPS call
  options other than all calls then CP must place
  two orders Provide PSTN and Provide CPS order to
  CPSO. The CPS order must be placed whilst the
  PSTN order is open to be simultaneous.

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WLR3 Fulfilment Business rules key
principles

• Call Packages
• Call package - Appropriate calls package added
  to all orders.
• CPS - Optional and ordered by the CP if they are
  a CPSO

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WLR3 Fulfilment Business rules key
principles

• Order scenario minimum lead times
• Day order placed Day 0
• Same as WLR2 with the following additions
• Takeover Working Line (TWL) min 10 Wdays
• (TWL) (with open stop) the lesser of min 10
  Wdays or stop date
• Modify of RID same CP same day
• Transfer due to Mis-Selling (using Mis-Selling
  key) 1 Day

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WLR3 Fulfilment QAs session
Thank You